Luxmery Reviews

I first heard of Luxmery through a stylist on instagram and made the most of their buy 1 get 1 free promo. Unfortunately the bodysuits were too long for my petite frame so I emailed them requesting a refund. I immediately received an email back offering me to try their newly launched petite range. So I decided to give it a go. Within a few hours a new set of petite bodysuits were on their way to me. To save me the hassle of returning my original order they even offered for me to keep them or gift them to a friend/family. I could not fault Luxmery’s customer service and Shoaib’s help made the whole experience so easier. This is an example of what excellent customer service should look like! Well done Luxmery!

Date of experience: July 25, 2024

Ordered two bodysuits. Dispatched quickly but sadly didn’t fit. Reached out and received fantastic customer service from Ikra who has sent me replacements in a better size. Prompt and efficient customer service that puts many other companies to shame.

Date of experience: July 23, 2024

Shoaib was the customer service representative that helped me and they were incredibly speedy and efficient in their responses and their help. I am very impressed by Luxmery and the people they employ. Friendly, efficient, kind and understanding! 10/10 recommend

Date of experience: July 23, 2024

Jane, very kindly corrected my order without problem.The response and communication has been exceptional and a credit to her business.
Thank you so much,
Lady M Carter

Date of experience: July 25, 2024

Amazing customer service! i ordered 2 bodysuits that didn’t fit, and after emailing the support email i received a response within a couple of hours offering replacements in the next size. My new bodysuits were sent out the next day - the whole process was professional, friendly and hassle free. Thank you to both Shoaib and Steph they were extremely helpful.

Date of experience: July 21, 2024

I was very impressed with how quickly Shoaib and Ikra responded to my request for replacement sizes.They were very kind and respectful and I felt no judgement even though the original mistake on the order was mine.

Date of experience: July 24, 2024

This was my first time buying shapewear so I didn’t know what to expect. I just had a baby so my boobs are bigger than normal and my body just isn’t what I’m used to, which made sorting out sizing hard. I ordered the Lace Bodysuit in a Medium and found it to be too big. When I reached out to exchange it, Jane was very helpful and kind and they sent me a replacement size complimentary and quickly. Will definitely order again

Date of experience: July 20, 2024

Jane really made my day when she made exchanging my bodysuits for a different size an absolute BREEZE! Thank you for such kind and efficient customer service!

Date of experience: July 20, 2024

Customer service response was prompt and extremely helpful - especially Ikra. They will be sending me the correct sizes right after confirming my request.

Date of experience: July 24, 2024

I received the quickest reply via email for a return. They did not waste my time and provided a return label and then advised when and how much my refund would be. Best service ever these days! Also, very friendly and professional. No bots here.

Date of experience: July 23, 2024

I placed an order and I accidentally put in the wrong size.
I sent an email to correct my order and I was surprised for the quick response from Jane, she quickly responded and helped track my order and made the corrections for me. Thank you Jane for your quick response and concern for my order.
I truly appreciate it.
This was the best customer service I’ve received ever.

Date of experience: July 19, 2024

They were very quick to resolve a couple of problems I had. The biggest one being I returned the wrong package with their label and they were so helpful in assisting with my mistake. Would definitely order from them again.

Date of experience: July 20, 2024

Jane the customer service officer was very helpful. She could not do enough to assist me with my enquiry.

Date of experience: July 24, 2024

The luxmery bodysuit was a great fit. I'm 5-0, 118 lbs and the XS was the right size. My only complaint is that the width of the crotch in the body suit was too wide and rubbed against my thighs, so I asked to return. I was offered a replacement for a newer model, so I'm trying that out. The exchange process was simple and easy. Shoaib helped me and was very polite and kind.

Date of experience: July 22, 2024

Customer service responded multiple times extremely promptly and answered all my questions. They went above and beyond to help me get something that would work for me with no hassle. They were amazing.

Date of experience: July 17, 2024

Prompt and kind response from representative! I received a response to my inquiry regarding my order in less than 12 hours. The representative answered my question kindly and completely.

Date of experience: July 24, 2024

Best customer service experience ever!! Prompt response to my email. Was given options to try different product and when I requested a full refund was given so without any issue. I look forward to trying their petite version bodysuit as the ones I purchased were too long. Thank you Ikra!

Date of experience: July 16, 2024

I reached out to revise my order and received an email back immediately from Jane, a real person, no automation. She helped update the order and it arrive to me so quickly and correctly. I am very impressed with the service from Luxmery!

Date of experience: July 11, 2024

Fast, easy, helpful customer support! No hassel returns! Thank you, Ikra

Date of experience: July 24, 2024

I have contacted them 3 times w/in a week following delivery of an item on 7/8/24. It is currently 7/15/24 and i have received no response from Customer Svc as they tell you will w/in 24-48 hrs. I have attempted to return w/in 30 window of time but it seems unlikely with their response rate.

Date of experience: July 09, 2024