3,583 total
I ordered a made to measure shirt recently from iTaylor.
The whole process was very simple and the customer service was very attentive.
When the shirt arrived, it was well packaged and fitted really well. Thank you, I will be a returning customer.
Date of experience: July 23, 2024
Recently ordered my first suit from iTailor, right from first contact and assistance with measurements the service was first class. I requested priority service and was amazed when within 10 days my order was delivered. The suit itself is fantastic and beautifully tailored. 100% recommended.
Date of experience: July 22, 2024
ITailor just make beautiful clothes, that fit to the milimetre. I could not have had a better service if I'd attended in person. The cost is very competitive indeed, there are no huge mark-ups, their attention to detail is extremely impressive. They do not turn around orders in days, they take their time to get it right: and they DO get it right.
Date of experience: June 18, 2024
Extremely pleased with my purchase. My first time buying a suit online and blind. I made my measurements as directed and my new suit fits perfect. Surprisingly fast delivery. I received my suit in just 5 weeks. Excellent communication with staff and a quality product. I will be a repeat customer.
Date of experience: June 12, 2024
I have been customer with i tailor for years, they always done good work.. yet when they made an error with one jacket.. they discussed all the details even using pictures to pinpoint where the error happened, then the re-make of the jacket was to my complete satisfaction.
Date of experience: June 05, 2024
The range of designs is excellent and so many extra bits like monogram and paterned material on the collar at no extra cost. I like shirts with extra large collars and extra length in the arms which is hard to find premade and iTalior made exactly what I wanted quickly and professionally
Date of experience: June 14, 2024
Helpful texting to ensure the right measurements and fit. Very pleased with the value. I have 36” inseam legs for which it’s almost impossible to buy off the rack. I’ve now ordered four pairs of different coloured jeans and they are the best fitting jeans I’ve ever owned. Feel like a second skin with the stretch material and get lots of compliments. Thank you so much!
Date of experience: June 04, 2024
My father and I have been buying shirts from iTailor for over a decade and they are amazing. Expect the first shirt you buy to not fit perfectly but then the 2nd one with measurement adjustments will be like it was tailored in Saville Row. A prefect fit!! My only complaint is that their prices have sky rocketed of recent which makes them less attractive now.
I often find myself looking at the overcoats but unfortunately there is no option to choose the length from Collar to hem which concerns me and stops me buying any. An Overcoat is only twice the price of a shirt which shows how much the shirt price has now gone up.
Come on iTailor get back to the good old days like when your Father ran the business....
Date of experience: May 23, 2024
Reply from iTailor
Dear Sir,
Here is Bob Co-Owner of iTailor. Thank you so much for being our customer for a very long time , we really appreciate your business sir, please kindly email me at bob@itailor.com and I will work with you to get you a very good solutions and offer you a great overcoat for you also, Look forward to hear back from you sir, my email bob@itailor.com and WhatsApp +15109315801
Thank you sir
Bob
First shirt didn't fit first, contacted the support and they guided me perfectly to measure again and sended me a new shirt which fits perfectly. Customer support is awesome and fast. I'm happy with the result and can recommend this store. Just a tip measure on a shirt which fits and send the measures with fotos (if you use custom measurement). I will order again!
Date of experience: April 29, 2024
I have ordered shirts from them before
Was nervous about ordering a suit
If you follow their directions on measurements it works out perfect
Just tried on suit
Fits perfect
No additional tailing needed
Date of experience: May 08, 2024
Very good quality! For over 15 years i'm buying my shirts here. Good service and kind employees who help you out if something isn't as expected.
Date of experience: June 03, 2024
The jacket was beautifully made and the assistance I got along the way was nothing short of phenomenal. Delivery was super fast.
During the process, I needed a few extra tweaks and Ning at iTailor was super helpful. Couldn’t have asked for more.
Date of experience: May 06, 2024
It starts with a really user friendly and informative web site allowing you to put you personal measurements in with confidence. Wide selection of fabrics, buttons and style options makes the process even better.
Delivery was just 4 weeks and when they arrived they were packaged really well and the fit was perfect.
This is the second time I have used the service and I’ll definitely be using them again
Date of experience: April 25, 2024
I have used iTaylor for around 8 years have have brought many shirts which have always been brilliant and of excellent quality. I Went to order some new ones and was very disappointed to find prices have rocketed, I used to pay circa £45 for a bespoke shirt with all the trimmings now they want nearly £80, Another bug bare is they charge over £10 postage for each shirt. Now they are not worth the money. I have found another Taylor in the U.S while there isn't as much choice when it comes to customising the prices are much more realistic, £49 per shirt, and I only paid £7.77 delivery for 4 shirt's, I Taylor is no longer good
value for money and as a result of becoming greedy they have lost this customer, not that they will care.
update, I responded to Bobs request but despite sending an email several times I keep getting a message saying "message not delivered recipient not recognised"
Date of experience: May 06, 2024
Reply from iTailor
Updated: Dear Sir, Can you help contact me on my WhatsApp +15109315801 so I know who you are and I will call you immediately sir, Look forward to hear from you, I did not see any email in bob@itailor.com, or try to send us info on info@itailor.com, look forward to talk to you and make you happy sir.
Dear Sir,
My name is Bob Co-Owner of iTailor. We are thankful for your business and will do our level best to make you happy, our dad started this business 53 years ago and we truly care for our customer. Please kindly email me at bob@itailor.com so I know your full name and contact so that I can personally call you. Look forward to hear from you soon and connect with you to make you happy sir
Thanks
Bob
iTailor provided a first class service and experience. I needed 8 brings men suits made for my son's wedding. I have been a customer for over a decade but this tipped everything. They sent me samples of the colours we showed interest in so we could be sure. They even spotted a mistake made in one of the measurements and contacted me to correct it. The attention to detail is rare in these times. Everything has arrived ahead of schedule so thank you for a fabulous experience
Date of experience: April 09, 2024
Ordered my three piece suit in mid February, and it arrived in mid March, nearly a month to the day. Suit fit perfectly.Got lots of compliments when I posted on Facebook. They communicate well, and respond to emails quickly. I had special requests for this suit, and they fulfilled almost every one. The one thing they forgot to do, they were apologetic when I reported it to them, and gave me a discount on my next purchase, which was almost immediately after this purchase. I highly recommend.
Date of experience: March 14, 2024
I first ordered from iTailor about 3 years ago and ever since they have been my go-to source for quality custom suits, shirts and overcoats. Make sure your measurements are accurate and communicate with them about it. They follow directions very well on my orders. They respond in a timely manner via email, so that's impressive on its own. I get a lot of compliments when I wear my iTailor made clothing in public.
Date of experience: December 20, 2023
I was contacted and the problem is resolved so now 5 stars
Date of experience: May 05, 2024
Steer clear of this company. Despite my partner ordering a shirt well in advance for a wedding, the shirt has not been received even after a week past the estimated delivery date of 2-3 weeks. Despite multiple emails requesting the tracking number, their responses merely claim that the item has been dispatched without providing any tracking details. This situation raises suspicions of potential scam activity.
Date of experience: January 22, 2024
Reply from iTailor
Updated: Dear Madam nice to connect with you on WhatsApp and look forward to hear from you
Dear respected Madam,
My name is Bob Co-Owner of iTailor. We are very sorry to hear about your experience. We are a honest family run business for 51 years, making you happy is very important for us. If was really nice to connect with you on Whatsapp, I hope you satisfy with our solutions and informations, Feel free to connect anytime on Whatsapp if you need anything.
Thank you
Bob
Whatsapp +15109315801
I could easily give 6 stars if possible... Unbeatable quality/price balance... Huge choice of textiles and options... Fast (or very fast, if option chosen) confection and shipping... I took wrong measurements for pants, and i needed it for a special occasion one week later... Itailor has done a replacement as soon as possible... in TIME!!! Wonderful!!! A new lifetime customer...
Date of experience: June 27, 2023
