GovPlus Reviews

2,041  •  Excellent
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Ease of using

Ease of using.
I realized I made an error in submitting this renewal. I have asked for a refund but being refused and now threatened that this company will keep my fees until the renewal date which is 3 months out. I would recommend this company but now it is clear they are not willing to work with its customers who need the funding for family use for the summer. Disappointed.

Date of experience: July 02, 2024

Reply from GovPlus

Hi Renita,

We're so glad to hear that you had a positive experience with GOV+! Our team works hard to provide top-notch service and support, so we really appreciate your kind words. We're constantly updating our platform to provide you with the best service possible. Thanks for choosing GOV+!

24/7 Chat: https://govplus.com/contact-us
24/7 Email: contact@govplus.com

Regards,

Jules
Customer Service Specialist
GOV+

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Rated 5 out of 5 stars

GovPlus customer service staff are wonderful!

GovPlus customer service staff if versed in the work they do and are very kind.

I was pleasantly surprised how quickly and efficiently the process was. It took me a few days to get back to an email they had sent to me. I explained I was delayed because a family member was sick. The Customer Service staff member took to the time to first wish my family well. It is wonderful to see kindness and awareness when comunicating via technology.

Date of experience: July 02, 2024

Reply from GovPlus

Hi Lisa,

It’s not everyday we receive feedback as detailed and as thoughtful as yours. This kind of feedback motivates the entire team to continue exceeding quality service. GOV+ considers customer satisfaction a top priority, and with your feedback, it's clear our customers are noticing our efforts. We are always looking for opportunities to exceed our customers' expectations. If you wish to use our services again, we would be more than happy to have you back. Our customer service team is available 24/7 to assist you with any inquiries. It was a pleasure serving you.

24/7 Chat: https://govplus.com/contact-us
24/7 Email: contact@govplus.com

Regards,

Jules
Customer Service Specialist
GOV+

Rated 5 out of 5 stars

Time is the number one thing I loved…

Time is the number one thing I loved about this site I work a lot and have little time. Following all your steps was easy and keeping me posted was amazing thank you very much

Date of experience: July 06, 2024

Reply from GovPlus

Hi Wendy,

Thank you so much for taking the time to leave a positive review! We're thrilled to hear that you found our service helpful and easy to use. We designed GOV+ to be user-friendly and efficient so you can perform your government services with ease. Please feel free to explore our other features and let us know if there's anything else we can do to improve your experience. Also, please check your email regularly in case we send you updates regarding your application.

24/7 Chat: https://govplus.com/contact-us
24/7 Email: contact@govplus.com

Regards,

Jules
Customer Service Specialist
GOV+

Rated 5 out of 5 stars

It is so easy to do a precheck appication. Try it and see how much time you can save.

I was told it was so easy to get a precheck. Now that I have done itI can encourage any frequent traveller to apply for one. No long lines waiting for travelling.

Date of experience: July 04, 2024

Reply from GovPlus

Hi,

Thank you so much for the 5-star review! We are thrilled to hear that you are satisfied with using our service. We really appreciate your feedback. Our customer service team is available 24/7 to assist you with any inquiries. Also, please check your email regularly in case we send you updates regarding your application.

24/7 Chat: https://govplus.com/contact-us
24/7 Email: contact@govplus.com

Regards,

Jules
Customer Service Specialist
GOV+

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Rated 5 out of 5 stars

Easy

Easy, quick and guided all the way through the process plus organized and communication is amazing thank you guys

Date of experience: July 07, 2024

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Rated 5 out of 5 stars

Great experince and it was helpful and constructive. I would recomment this to everyone in my family.e.

Date of experience: July 05, 2024

Reply from GovPlus

Hi Homa,

Thank you for the 5-star review! We are thrilled to hear that you are satisfied with our service and would recommend it. We're always striving to make our service as user-friendly and efficient as possible, so we're thrilled to hear that we hit the mark for you. We understand that government services can be overwhelming, so we're glad we could offer a hassle-free experience. Thanks for your support!

24/7 Chat: https://govplus.com/contact-us
24/7 Email: contact@govplus.com

Regards,

Jules
Customer Service Specialist
GOV+

Rated 5 out of 5 stars

It is really pretty easy to use this…

It is really pretty easy to use this website! It is certainly better than waiting in line somewhere!

Date of experience: July 04, 2024

Reply from GovPlus

Hi Mary,

We're so glad to hear that you had a great experience with GOV+! Our goal is to make government services more accessible and user-friendly, so it's always great to hear that we're succeeding. Thank you for choosing GOV+ and for taking the time to share your feedback. We'll continue to work hard to provide you with the best service possible. If there is anything we can do to serve you further please let us know.

24/7 Chat: https://govplus.com/contact-us
24/7 Email: contact@govplus.com

Regards,

Jules
Customer Service Specialist
GOV+

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Rated 5 out of 5 stars

I wanted a passport

I wanted a passport, I haven't had one in 50 years, and they had almost all my information still on file. Made getting the new on so much easier!

Date of experience: June 19, 2024

Reply from GovPlus

Hi,

Thank you for the 5-star review! We are thrilled to hear that you are satisfied with our service and would recommend it. Your review made our day, and the whole team is working very hard to keep our customers happy. We can only do it thanks to customers like you. Thank you so much again, and we hope to serve you again soon.

24/7 Chat: https://govplus.com/contact-us
24/7 Email: contact@govplus.com

Regards,

Jules
Customer Service Specialist
GOV+

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Rated 5 out of 5 stars

Easy and amazing experience

Already I was waried about how I renewed my passport, I thought I have go in person , fortunately I could used my smartphone to renew it in some minut. Thank you so much for the company in great way !

Date of experience: June 23, 2024

Reply from GovPlus

Hi Mahabat,

Thank you so much for taking the time to leave a positive review of GOV+! We're thrilled to hear that you found our service helpful and easy to use. We designed GOV+ to be user-friendly and efficient so you can perform your government services with ease. Please feel free to explore our other features and let us know if there's anything else we can do to improve your experience. Also, please check your email regularly in case we send you updates regarding your application.

24/7 Chat: https://govplus.com/contact-us
24/7 Email: contact@govplus.com

Regards,

Jules
Customer Service Specialist
GOV+

Rated 5 out of 5 stars

Completing the application was quick…

Completing the application was quick and easy. When I ran into a problem I was able to communicate it with chat and it was easily resolved.

Date of experience: June 30, 2024

Reply from GovPlus

Hi,

Thank you for taking the time to leave us such a great compliment. This kind of feedback motivates the entire team to continue exceeding quality service. GOV+ considers customer satisfaction a top priority, and with your feedback, it's clear our customers are noticing our efforts. We are always looking for opportunities to exceed our customers' expectations. If you wish to use our services again, we would be more than happy to have you back. It was a pleasure serving you.


24/7 Chat: https://govplus.com/contact-us
24/7 Email: contact@govplus.com

Regards,

Jules
Customer Service Specialist
GOV+