CoG Financial Reviews

9  •  Great
TrustScore 4 out of 5

4.0

In the Mortgage Broker category

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Rated 5 out of 5 stars

Liam Bickerstaff, Megan and Hannah

Liam Bickerstaff, Megan and Hannah provided amazing service with my mortgage. They are all friendly yet professional. Liam gave great financial advice, and helped to put my mind at rest with the financial decisions I was making when a different financial advisor made me feel silly for the questions I was asking.
They each answered my questions in a timely manner, and were quick to do all the things that needed to be done in order to get everything sorted in a timely manner also.
They were great at chasing up the solicitors and very thorough with keeping on top of it all.
I would use them again and I highly recommend them!

Date of experience: July 26, 2024

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Rated 5 out of 5 stars

A big thank you to Ryan and Hannah

A big thank you to Ryan and Hannah. They secured us a great remortgage deal and made the process very smooth and quick. We had previously been dealing with a different mortgage broker service and they had insisted that we only had limited options and higher interest rates. Ryan was able to get us a much better interest rate and a shorter fixed term which was perfect for us. Thanks again Ryan and Hannah.

Date of experience: July 16, 2024


Rated 2 out of 5 stars

Pretty poor service

Pretty poor service. Had a call back where I spent 20 minutes providing a lot of information and was promised a call-back and text confirmation the following day. Didn’t hear anything for over a week which was then followed up with an email saying they “hadn’t heard back” from me. Wouldn’t recommend their services - which is unfortunate to say, as my initial call was very pleasant.

Date of experience: January 11, 2024


Rated 5 out of 5 stars

Thank you Hannah Bilton

Thank you Hannah Bilton. Updated throughout. Every question was answered, Hannah made sure we were aware of every step of our process and went above and beyond! Recommended to family & friends. We will be returning for our remortgage. Thank you!

Date of experience: September 01, 2023

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Rated 1 out of 5 stars

We have a text saying we had called…

We have a text saying we had called them regarding a mortgage application. We have never heard of this company nor have we tried to get another mortgage! What is concerning is that if you call during the day it goes to voicemail. This is very concerning.

Date of experience: September 08, 2023

Reply from CoG Financial

Hi Rob, we would have contacted you today regarding a mortgage enquiry made online. If the enquiry was not meant for you I can only apologize for the misunderstanding. The mobile number we have text you from does not allow calls into the business, so this is why you are calling through to a voicemail. Please give me a call on the main number 01489 357552 and I will be happy to find your details on our system and update them.


Rated 5 out of 5 stars

Highly Recommend

Highly Recommend! Great customer service, guided every step of the way and nothing was too much trouble!
Made what seemed like an impossible and stressful situation, easy and pain free! Thank you Carly @ CoGs Financial.

Date of experience: August 30, 2023


Rated 5 out of 5 stars

Remortgage completed

I made an enquiry for a re mortgage through COG Financial and spoke with Ryan. He was so helpful. I wanted to release some equity from my property and find a good fixed rate. Within hours Ryan had come back to me. He guided me through the process step by step and once I had agreed an offer I put my feet up and let him get on with it. Less than 8 weeks, money is in my account and a fantastic fixed rate on my mortgage. Big thank you to Hannah who kept me informed on the legal side.

Date of experience: September 18, 2023

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