Brightspeed Reviews

The repair man was prompt and had the job finished in minutes.

However, getting “customer service” to actually make the appointment took an act of congress. One CS rep even argued with me that they had no aerial drops— I showed him via app and he reluctantly agreed— and failed to schedule the repair. It took several other calls to finally get someone out for a simple maintenance fix. They’d rather wait until something breaks and the customer is po’d.

Brightspeed really needs to up their game and get some local tech support.

Date of experience: July 27, 2024

Will I love there service It's bright colorful good good quality, And it runs everything, if we have a Outage or A breakdown they are there to fix it and no time flat and back working, And I'm just glad to have their service.Thank you for your time and thank you

Date of experience: July 27, 2024

Just wanted to say, THANK YOU! Installers name is Joel who came to my place, amazing person who was very professional and knowledgeable about what he did. The internet I had was ran from the old lines and we has fiberoptic lines ran, and I wish we did it way way WAY sooner! Dropped ping on video games from 100+ to about 17! The speeds are insane and very happy with our new internet!!

Date of experience: July 27, 2024

I can’t take my Bluetooth speaker to garage or past back door onto patio without losing signal and speaker plays skippy. Called tech support, useless! I couldn’t understand foreign guy and he couldn’t understand me..and I speak good English. Xfinity and of course Verizon are much better.

Date of experience: July 10, 2024

Super customer service! Our house was hit by lightning and of course it took out our Wi-Fi. Called Brightspeed and they sent out a tech on the first available time. He came and quickly diagnosed the issue, replaced the two outdoor boxes and got me up and running inside of an hour.

Date of experience: July 26, 2024

Recently got Brightspeed 1 GB fiber as my wife is now working from home and we desired a great speed. Installation tech was super nice guy. Had intermittent service issues first several days. Reported it and was contacted by someone by phone. Was told they were ‘escalating’ my ticket and I’d be hearing from someone. Nothing. Fiber cable still laying across my back yard to the house, waiting for them to come back and bury it. Was also told during their sales pitch that fiber upload and download speeds are equal with their fiber service , a huge benefit annd difference over coaxial hi speed from my former provider. My upload speed thru several different speed tests is about 50% of my download speed.

Date of experience: July 25, 2024

The sales person Mrs. Meeks was great and patient. The installation techs. that came out were awesome. Polite, professional, knowledgeable and quick. They set up and went thru the app on my phone with me. Set up my tv and the extension for my son's room. Can't say enough good things so far.

Date of experience: July 26, 2024

We had an issue after the switch to the fiiber service. Tech Support was very helpful in working through the issue and after the tech came back out and repositioned some of the equipment it has been working fine since then.

Date of experience: July 10, 2024

The guys that came out here and did the work was awesome! Now brightspeed as a company should really know who existing customers are and actually give a choice on where installation is. Also when upgrading to fiber optics yall should really have the crap already laid out so the poor digger dudes don't have to dig for 4 hrs to get to the nearest hub!

Date of experience: July 23, 2024

I am very unhappy w/the customer service . It was awful, I waited at least 20 min to talk w/the first person and then at least another 20 min to talk w/another. Never did get an answer to my question.
ALL we need is for the man who installed brightspeed to come back and UNHOOK THE MEDIACOM ROUTER AND REHOOK THE BRIGHTSPEED ROUTER. He used the Mediacom router and they want their router back. PLEASE HELP THANK YOU

Date of experience: July 22, 2024

Super fast and professional installation. It's faster than the expensive xfinity that I replaced. Snap between apps and a breeze games have never been faster.

Date of experience: July 27, 2024

It took 2 people to get the Internet installed over 2 days. One of those gentlemen ended up quitting after spending over 7 hours trying to install 2 wires 🫤.
Customer service is a joke with brightspeed, enjoy your time as you wait on hold for no resolution.

Date of experience: July 24, 2024

First install date was not kept. The tech was a no call no show to my appointment. I took a huge chance and rescheduled. The 2nd tech called, did his appropriate check ins, I received messages during the transaction. He did a great job.
The internet is providing substantial "juice" to our consumption of data thus far (11 hours).

Date of experience: July 24, 2024

We have had Bright Speed for about 2 weeks now, very happy with it. We have several things hooked up with no lag whatsoever. I like the fact when I go out back, I don't have to connect to an extender, it's all one internet. The installers were very professional and courteous, they were very helpful answering all my questions.

Date of experience: July 08, 2024

Okay when it works. Was with CenturyLink and then sold to this company. Constant problems. Our internet has been on and off for several days and finally it went out completely yesterday. Tried all the usual troubleshooting to no avail. Called customer service and what a joke. TWO weeks was the earliest a technician can come fix the issue. No apology, no offer of a credit. I live in a rural area and this is one of the only options or I would drop them.

Date of experience: July 26, 2024

Troy was a very professional and wonderful installer. Your enginers that put the cables in did not make it easy for Troy . He worked well with the problems and set up my installation.

Date of experience: July 24, 2024

Installation was easy and fast, the tech guy was really nice and made sure everything was hooked up and working when he left, he even offered to clean up the dust from drilling the new hole for the fiber. Speeds seem pretty good so far, and overall I'm happy with the service. Bonus that it's cheaper than cable for the same speeds I was paying double for.

Date of experience: July 23, 2024

The guy that came to install it was great. Super knowledgeable and more helpful than any other bright speed or century link employee I’ve spoken with.
I do find it strange how bright speed offers 1g+ speeds but then only provides routers that throttle that speed.

So the guy was amazing. Bright speed seems pretty average in transparency and policies.

Date of experience: July 23, 2024

Very professional, nice Technician for installation. We have enjoyed the new speed with no problems despite lots of gaming in this household plus working from home.
Only complaint would be the cable running through our yard, hopefully this will be buried or concealed in the future.

Date of experience: July 06, 2024

Apparently my fiber was damaged when they were installing for another customer down the street. I was unhappy that the earliest appointment they could give us was 4 days away. I expect a discount or credit for having to wait that long.
My wife said the technician that came today was very courteous and helpful so I was happy to hear that.
Quicker response times would make me happier

Date of experience: July 24, 2024