AptDeco Reviews

Buyer beware! AptDeco does not quality control their products. I placed an order for an ($800) purchase. The headboard had been stained or painted to seemingly cover up existing blemishes ultimately to make the product look newer and higher quality in the photos used for the sale of the item. Upon receiving the piece I did not notice the stain/paint as it perfectly matches the wood and didn't look "wet". I had purchased a new mattress and bedding for a second bedroom the headboard was intended for, and upon my first guest's stay they pointed out stains on the bedding, directly aligning with the curvature of the headboard. The paint/stain had rubbed off as the wood was clearly not treated correctly. When I reached out AptDeco to make them aware of the permanent damage that was done to the bedding and alerting them of how this piece was treated, their solution was to re-list it so another customer would then receive it and essentially have the same experience I did. AptDeco clearly doesn't express concern for their customers, not only did I receive an defective product but it caused additional damage to my belongings and have still not offered a solution. Out of consideration for others, I'd never feel comfortable re-selling a product in this condition. Overall a terrible experience and I'd hope to only help others by posting this review.

Date of experience: June 19, 2024

Absolutely do not recommend this website. Horrible customer service. They purposely don’t have a phone number for this reason. Delivery delayed multiple times with little to no communication or warning and cuts into your personal time.

Date of experience: June 08, 2024

I was nervous about using this company based on the feedback. But i couldn't find what I was looking for anywhere else so I took the risk. The delivery was flawless - quick and completed by a delightful delivery man. the Four stars instead of 5 is because of the very high delivery charge. Much higher than if I could have set up my own arrangement. But, it was easy and it worked well.

Date of experience: March 29, 2024

Bought and got a sofa delivered locally. Had a great experience. Item was as described, delivery was quick and easy. Delivered persons were respectful of property and were in and out fast! Would definitely recommend for local deliveries!

Date of experience: May 20, 2023

I was overcharged on my order by almost $500 dollars. I've had positive experiences purchasing furniture in the past, but this time, fees were added after I had already checked out. I reached out to support before the purchase request had gone through, but they refused to take ownership of the mistake in their checkout. It's such a bummer because they have some great furniture available, but only use this website if you have $500-$1000 to gamble.

Date of experience: January 15, 2024

AptDeco is an online platform for buying and selling furniture, and like any other service, it has its weaknesses:

1. Limited Geographical Availability: AptDeco's services may only be available in certain locations, limiting access for users outside these areas.

2. Fees and Charges: AptDeco may charge fees for transactions or listings, which can add to the overall cost for users.

3. Quality Control: As a platform for secondhand furniture, there may be varying levels of quality in the items listed on AptDeco, potentially leading to dissatisfaction with purchases.

4. Shipping and Logistics: Coordinating pickup or delivery of furniture items can sometimes be challenging and may result in delays or issues with the shipment process.

5. Limited Product Variety: The selection of furniture available on AptDeco may not always be as extensive as other platforms, limiting choices for users.

It's important to consider these weaknesses when using AptDeco to make informed decisions and have a positive experience with the service.

Date of experience: January 11, 2024

I bought a coffee table and it never arrived. They require you to be home to accept the delivery but they won't deliver it! They keep changing delvery dates and times without letting me know and refuse to give me a refund. I keep being passed aroung between 4 people who aren't communicating. It's such a simple answer but I'm clearly dealing with imbeciles. I'd love to just pick it up myself! Horrible company that's basically an overcharged middleman for Facebook Marketplace. Such a Scam!

Date of experience: September 13, 2022

I agree with all the negative comments here; plus, as a seller, even if I didn't lower my price, they kept lowering what I was going to earn from it. I had a piece up for $525 that initially they said I'd earn $250 from; in two weeks they lowered my earnings to $129. They should be shut down. Plus, there is ZERO customer service. ZERO. As well, when you try to reach a seller to buy something, they either never answer you or their answer is so skimpy, it didn't really answer all your questions. I finally pulled my stuff off there.

Date of experience: March 18, 2024

I’ve bought and sold several items through Apt Deco and always had an A+ experience.

Delivery staff are extremely professional and always arrive on time.

Date of experience: August 09, 2023

This is probably one of the worst companies ever. They picked up furniture, ruined my walls by banging furniture against it. Despite them being insured, took so much effort to get reimbursed. Every week, I would email and get some form robotic response weeks later. Finally I called their insurance company directly and all was resolved.

Date of experience: October 04, 2022

BUYER BEWARE. my dresser came damaged with the drawer handle hanging off and missing a screw. Even the apt deco delivery staff noticed immediately and took pictures.
you have 24 HOURS FROM TIME OF DELIVERY to report a discrepancy/damage, otherwise they will not honor any refunds or returns.
I tried emailing with pics after about a day or so (40hrs after delivery) and was told that they would not allow a return or even discount on original purchase price.
BE WARNED I think they know stuff is damaged and they don't want to have to give out refunds so they use this 24 hour rule to trap customers.

Date of experience: August 02, 2023

I bought a vintage chair for more than $2K. The delivery was repeatedly delayed by weeks. On the day of the delivery, it arrived 2 hours outside of the window. Because of that, I wasn't able to inspect the item in person right away. When I reported that my item wasn't described (scratches, stains, long-term damage that didn't happen during delivery), I received some automated, impersonal response on how they couldn't do anything to help and didn't claim any responsibility since it was outside the 24 hour window. I am now disputing via my credit card company. This isn't a white glove service and I wouldn't use it for any meaningful purchases.

Date of experience: October 24, 2023

$300 delivery fee for a pendant light. That’s not for installation either! It seems they force “white glove delivery” servic which means to place it inside my doorway instead of just outside the door, then they can call it white glove delivery and charge exhorbitant fees.

Date of experience: August 06, 2023

AptDeco is a rip off. They picked up 2 night stands and never paid me for them despite repeated communication with their team via email, promises to call which never happened, entreaty for me to enter information they already had. Go sell you stuff elsewhere.

Date of experience: January 02, 2021

Found a discontinued side table from West Elm that matches the rest of my living room set. The cost was listed as $100 - I go to purchase the table and enter my credit card information. AFTER MY CREDIT IS CHARGED I receive a receipt for almost $400. The cost of their white glove delivery was NEVER included in the transaction was $260, along with a whole bunch of additional fees. I wrote the seller and the company exactly 30 seconds after placing my order and they would not cancel the order. This business is a total scam.

Date of experience: April 09, 2023

I recently purchased a sofa bed from AptDeco. It appeared to match the photos on the listing, until 2 days later I pulled out the sofa bed part which revealed a massive stain on the mattress that was not shown on any photographs or stated in the description. When I contacted customer service, they explained that disputes can only be made within 24hrs of delivery. Obviously I wasn't aware of the problem until after this timeframe, so they were unwilling to resolve the issue in any way. The only thing they offered was to waive any fees if I want to resell the sofa bed. They didn't seem very forthcoming in penalizing the seller for omitting such a detail either. Be wary of this if you purchase from them.

Date of experience: February 14, 2022

On the positive: i sold the item i no longer wanted in my house. The buyer bought an item she couldn't find elsewhere. That's the good part.
On the negative: out of my $100 listed price, i got $52. That is nearly 50% going to the app. This is without any delivery because the buyer came to pick up, precisely to avoid fees on her end (she told me it would have been over $40). To be fair, the tiny print related to sales does say you will get UP to 75% of your listed price. Yes 52 is less than 75.
2nd negative: when providing payment instructions, there is a bunch of additional questions beyond banking info that are just outrageously invasive. They ask DOB, social sec and address. I skipped those as there is no way i am giving my social to a furniture selling app! Transaction worked so they definitely don't need those. Please guys, don't fall for this, this is huge id theft risk.
3rd negative: payment doesn't get into processing mode until buyer clicked a button to say they picked up the item. Luckily, my buyer was a nice lady, responding fast to my texts. She clicked that as soon as she got my text request, else my sale was forever hanging in limbo.
My conclusion: this is ripoff if you try to sell your items fairly. If it is just to get rid of something bulky and you don't care about what you get, maybe it's an option.

Date of experience: August 01, 2023

BEWARE delivery fees. The user experience on their site does not make clear the cost of delivery. And delivery cost is high -- especially high if you're ordering an item from out of state. I was charged $200 for a very simple dining chair that I can (and did) carry up a slight of stairs with one hand.

Customer service is abysmal. Zero willingness to listen to the customer or acknowledge anything is confusing or could be improved on their website. No option to cancel once the delivery fee was disclosed. Moneyback guarantee does not apply to those of us who are faced with delivery fee sticker shock. They said they would communicate with the seller on my behalf to attempt to cancel the transaction, but the item was already in transit by the time they made this promise.

I understand this to be a platform that supposedly removes the sketchiness out of Craigslist transactions, but I'll take my changes with CL next time.

Date of experience: September 14, 2023

Great priced quality items. Easy transaction. Delivery was quick and efficient. Drivers on time and communicative. Great experience!

Date of experience: March 20, 2024

I bought a used West Elm narrow console on AptDeco several weeks ago. The delivery person was not communicative. They eventually said to me in a text that they were "in the area" and that the piece was "25 lbs" and they were leaving it outside.

The piece is not 25 lbs. I tried to get it into my building and couldn't even get it past the door threshold, let alone up the stairs to my second-floor apartment. So the white glove service is a lie. Also, they severely damaged one of the doors. This is the worst furniture buying experience I have ever had. It seems affordable and nice in the beginning, but you're in for an extremely stressful experience, and what gets delivered may not even be a functional piece of furniture. They keep saying "use us, we're eco-friendly and divert waste!" but if they can't get a grip on their delivery aspects (especially with the steep fee!!!!!), who is going to use them over buying new?

Date of experience: October 04, 2023