albinadyla.com Reviews

1,446  •  Excellent
TrustScore 5 out of 5

4.8

In the Haute Couture Fashion House category

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Reviews4.8

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Rated 5 out of 5 stars

I highly

I highly
Recommend Albina Dyla stunning clothing 😍 and the best service 💯

Date of experience: July 22, 2024


Rated 5 out of 5 stars

My daughters Prom dress from Albina…

My daughters Prom dress from Albina Dyla was a one off hit! The dress is beautifully made, super quality show stopping style! The communication I had was second to none. I will be buying again.

Date of experience: July 05, 2024

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Rated 5 out of 5 stars

Loved my dress

Loved my dress! It was perfect! High quality beautiful design exactly what you see online is what you get. I have ordered from Albina 2 times now and will only use them for all my events. Dress arrived in 4 days! Best service highly recommend

Date of experience: July 01, 2024


Rated 5 out of 5 stars

Very enthusiastic

I was doubting long time to purchase an item and on distance decided for the model and size was not an easy job,

The client advisors that are operating online are very helpful and you can reach out to them any time you need them,

So yes till now very satisfied,

I only payed and did the order now we should wait and see how the product will be and fit me, very curious

Date of experience: June 17, 2024

Reply from albinadyla.com

Hello dear Jazmina,

Thank you very much for sharing your experience regarding our customer service and looking forward to your feedback after you receive your order.

We would love to work with you again in the future.

Kind Regards,
Mersije Bajraktari
Sales Representative


Rated 5 out of 5 stars

Perfect

After putting the order, Enxhi contacted me to give me all the information about the dress and sizes, to ensure that I chose the right size. The dress looks like in the photo, fits well on my body and the color is beautiful.

Date of experience: July 02, 2024

Reply from albinadyla.com

Hello dear Mariana,

Thank you very much for sharing your experience with us.

So happy to hear these kind words from you.

We would love to work with you again in the future.

Kind Regards,
Mersije Bajraktari
Sales Representative


Rated 1 out of 5 stars

Don’t waste your time

I ordered a dress from the store and was immediately contacted by one of the sales associates over WhatsApp. I advised I needed the dress before a specific date, which the sales associate confirmed was possible to be shipped. After the payment was complete, the sales associate stopped replying, would leave me on read and there was no transit information. I would call and message the store several times, many hours later to be informed the item is not ready for delivery and will be shipped the following day. Days went on with the same issue. The night of my event after spamming the WhatsApp chat and receiving no information, I asked for a refund which the sales associates were hesitant on yet still promising to ship the dress tomorrow. After receiving my refund many days later, I would say don’t waste your time. I was very excited to purchase from this store but am greatly disappointed. Not worth your time and can be very stressful

Date of experience: June 25, 2024

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Rated 5 out of 5 stars

Albina Dyla atelier is the best atelier…

Albina Dyla atelier is the best atelier in the world, defenitely they were very correct with every little detail, also the stuff was very very kind with the customer.Im so happy that for my henna look I have choosed 3 dressess there, and I will still buy other dresess for other ceremony.

Date of experience: June 21, 2024

Reply from albinadyla.com

Hello dear Hadisa,

Thank you very much for your kind words.

Our main goal is customer satisfaction and we love to see our customers happy after their purchase.

We would love to work with you again in the future.

Kind Regards,
Mersije Bajraktari
Sales Representative


Rated 5 out of 5 stars

I wanted to add some show stopping…

I wanted to add some show stopping pieces to my bridal wardrobe, so I went with Albinadyla! I’m so happy that I did. Their communication has been quick and easy, even allowing me to customize my outfit to my exact measurements. I will definitely buy from them again!

Date of experience: June 16, 2024

Reply from albinadyla.com

Hello dear Janae,

Thank you very much for sharing your experience with us and all your kind words.

We are beyond happy to hear you are satisfied with the experience with us.

We would love to work with you again in the future.

Kind Regards,
Mersije Bajraktari
Sales Representative


Rated 5 out of 5 stars

Amazing amazing customer service

Amazing amazing customer service! Honestly, I have never been so satisfied with customer service as I am with them. They are so responsive and so willing to help you whenever you need help. Also their dresses are beautiful and showstopping

Date of experience: June 26, 2024

Reply from albinadyla.com


Hello dear Tiffany,

Thank you very much for sharing your experience with us and all your kind words.

We are beyond happy to hear you are satisfied with the experience with us.

We would love to work with you again in the future.

Kind Regards,
Mersije Bajraktari
Sales Representative


Rated 5 out of 5 stars

Beyond satisfied with the customer…

Beyond satisfied with the customer service that Elisa provided me. Her response was fast, kind and helpful. I initially order one dress, but decided on a second one thanks to her helpfulness. Will definitely recommend.

Date of experience: June 25, 2024

Reply from albinadyla.com

Hello dear Solange,

Thank you very much for sharing your experience regarding our customer service.

Looking forward to working with you again in the future.

Kind Regards,
Mersije Bajraktari
Sales Representative

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Rated 5 out of 5 stars

The website and the sales…

The website and the sales representatives are very helpful in the ordering process! They make sure you’re satisfied with your dresses and it is handmade so I sent them my measurements and they are super thorough and can adjust to your needs as desired (: I would highly recommend them for all your dresses and special occasions. I ordered my dresses for my birthday month and would order again in a heart beat. My sale representative is Mersije and I would order with her again in the near future! 10/10 for customer service. If you’re unsure don’t be, I think from the looks of it the dresses are pretty high quality and I cannot wait to receive mine.

Date of experience: June 17, 2024

Reply from albinadyla.com

Hello dear Michelle,

Thank you very much for appreciating our work and for sharing your experience with us.

We are beyond happy to hear these kind words from you.

We would love to work with you again in the future.

Kind Regards,
Mersije Bajraktari
Sales Representative


Rated 5 out of 5 stars

I’ve had the absolute best experience…

I’ve had the absolute best experience with customer service ! While I haven’t received my item yet, working with their reps has been incredible. They are responsive and friendly and have answered every question I have…which is a lot.

Date of experience: June 15, 2024

Reply from albinadyla.com

Hello dear Bethany,

Thank you so much for your wonderful review! We are delighted to hear that you had a positive experience with our customer service team. Providing excellent service is something we strive for every day, and it's incredibly rewarding to know that we met your expectations.
At ALBINA DYLA, we prioritize customer satisfaction, and your feedback reaffirms the hard work we put in every day. If you have any more feedback or questions in the future, please don't hesitate to reach out.


Waiting on your feedback after you receive the dress
Thank you again for choosing ALBINA DYLA.

Kindly,
Arbreshë Musa
Sales Manager


Rated 5 out of 5 stars

We loved everything about our…

We loved everything about our experience with this company. My daughter shined like the beauty she is in it! Every person who saw the dress loved it!! So many compliments! If you’re on the fence, do it! Fits true to size. We took the measurements and followed the chart! So extremely happy with this purchase

Date of experience: June 24, 2024

Reply from albinadyla.com

Hello dear Maggie,

Thank you very much for sharing your experience with us.

So happy to hear these kind words from you.

We would love to work with you again in the future.

Kind Regards,
Mersije Bajraktari
Sales Representative

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Rated 5 out of 5 stars

Amazing customer service and responds…

Amazing customer service and responds quick and does request if you want any changes to dress! Definitely will recommend and will order from here again!

Date of experience: June 23, 2024

Reply from albinadyla.com

Hello dear Gigi,

Thank you very much for sharing your experience with us.

We are beyond happy to hear you are satisfied with the experience with us.

Looking forward to working with you again in the future.

Kind Regards,
Mersije Bajraktari
Sales Representative


Rated 5 out of 5 stars

An amazing online shopping experience

My Albina Dyla dress was stunning and I got so many compliments on it. The quality of the dress and the customer service of the team was 10/10. They provided a great and seamless online shopping experience and were so accommodating with returns, exchanges and fast shipping. I will definitely be ordering more dresses from for all my future events!

Date of experience: May 15, 2024

Reply from albinadyla.com

Thank you for your fantastic review, Nina! We're delighted to hear that you loved your dress and received so many compliments. It's wonderful to know that you had a seamless online shopping experience and that our team could assist you with returns and exchanges. We can't wait to help you find more stunning dresses for your future events!

Best regards,
Arber Rexhepi
Sales Representative


Rated 5 out of 5 stars

Absolutely Stunning

I needed a dress that stood out for my graduation party and Albina Dyla did not disappoint! They communicated with me throughout the process and my dress arrived in less than two weeks!

When I received the dress, I had a problem with the zipper because the fabric used for the dress was a bit thick. I reached out to customer service about my concern and they offered to cover any alteration expenses! I received tons of conpliments on my special night!! I will definitely order again!

Date of experience: May 14, 2024

Reply from albinadyla.com

Hello dear Laura,

Thank you very much for your kind review.

We are beyond happy to hear that you are satisfied with the experience with us.

We can’t wait to work with you again in the future.

Best wishes,
Florentina Bekteshi
Sales Representative