Best in Holiday Park

4 hours ago

EL

I truly want to thank my representative for addressing my issue and resolving it quickly.He was Phenomenal and I truly appreciate he’s help. And I truly hope hope sees this message . You deserve above a 10/10. Truly Happy Customer..

3 days ago

Ease of transaction and rates are great

Mar 28, 2024

PF

One to definitely avoid, they will disappoint if you try to book here. We booked well in advance to be told two days before arriving that they could not accommodate our motorhome due to the ground being wet on a grass pitch which is fair enough so they said we could go onto a hard standing pitch instead so all seemed OK. The next day we get a call from Lucy to say that the hard standing pitch was also now unsuitable bearing in mind that we are all packed up and kids excited to be going away, our 5 year old had packed the week prior and was super exited. The hard standing pitch apparently would need to be accessed by going over grass, new one on me but this also was now not an option. We then were offered a site caravan to use, not ideal but the family could still get to go away although not to our usual standard. This however was soon shattered by them stating it would not be on the days that we booked and requested we come whilst the kids were still at school. I said maybe we just turn up so that the manager could tell our children why they could not have a holiday and explain yet I was then to be accused of being threatening to which at no point did I threaten anyone and the recorded phone call has been requested in writing. Today I received an email from another manager Rhian Hughes who yet again slating me as an individual although I have not done anything wrong. My family deserves better then this and luckily we have friends on site at the moment who are going to take pictures of the park, I wonder if Alfred and Jason Jeffrey now how their staff are running the site but they are about to find out. Never in all the years of motorhoming have we come across such arrogance and rudeness and it will not be tolerated, plenty of parks around that are more professional run just a shame it’s too late to book anything at such short notice and my family have been left disappointed. In response to the reply please be aware that at no point did I become angry or rude which is why I have requested a copy of the call and together with emails and your reply here I will take legal action for deformation. My complaint concerning legal action was not about the pitch it was about your responses which including your reply here are simply not true and therefore people need to be warned and action taken to rectify your attitude

Sep 23, 2023

KJ

Greenwood Loch Holiday Park is a fantastic hidden gem in the NorthEast of Scotland. We have regularly visited here over the last few years and are never disappointed. There is so much to do for kids. Our son loves the quad bikes and the dune buggy cart. They hold great themed events different times of the year. We particularly enjoyed the spooky halloween trip. The onsite bar and restaurant is great also. All the staff are great and we will continue to return and recommend.

May 27, 2023

TG

Just AMAZING. We booked last minute and couldn’t believe the attention to detail. This is so worthy of the 5 stars they have been given. Originally only there for 2 nights but extended over the bank holiday weekend because we jjst didn’t want to leave. The place is like a little piece of heaven. Stayed In pomegranate first which is just exceptional, and then for our extended stay we stayed in Nyland. The staff are always willing to help and do everything they can to look after you and make you feel welcome. The on-site cider Barn is a must to visit. The owner is incredible and the locals make it the best place to sit in the sun with a local cider and home cooked food. If you need something whilst staying at strawberryfield justask. They’re are more than happy to make your stay as relaxing as possible. I can’t express enough how incredible the place is. Hot tub, bath, amazing exterior and interior, coffee machine, incredible lighting everywhere, privacy is how it should be, decking areas all around with bbq, sun loungers, outdoor seating for the evening, and table and chairs outside if fancy eating alfresco. The list goes on. Will not be disappointed if you visit. We will be back all throughout the year. And especially winter so we can use the log burner!

Mar 31, 2023

CU

You've closed your website your emails bounce. Order says here 4-7 working days! Where's my order? How do I contact you? Am I going to get my money back! Believe me you will get a 1 star review every day until you respond!

Dec 31, 2022

SP

Very patient and knowledgeable. It was my second time using her as my travel agent and I can say, I will not be using anyone else anymore. She was there for me, when I had questions during my travel time. This was my first independent travel and she made it easy for me. Thank you so much

Dec 11, 2019

RS

Good customer service. The car was in perfect condition as left. However, when called from the airport to be picked up, we had to call several times... many times the phone was busy, and when we finally spoke to someone we were advised someone was going to pick us up withing 20 minutes. Yet 40 after no one had showed up still we had to call a couple more times until the driver arrive. On their defense, it did looked liked if was a busy day (Sunday).