Founded in 2006, Lycamobile is a solution for those who want to connect back home. Providing low-cost, high-quality international calling solutions to over 30 million customers across 24 countries, Lycamobile’s sheer span, focus on customer service and innovative business strategy has seen it outgrow its competitors: achieving greater coverage of the European population than any other network operator.
With our sights set on expanding in the US, we are developing a best in industry team to take our company to new heights. We are continuously driving costs down without compromising on quality for our customers. With that ethos imbedded into our vision, Lyca Mobile is currently seeking a Sales Support Manager in our Los Angeles, California office.
Essential Duties and Responsibilities:
Provide leadership to a team of Channel Support Specialist designed at providing real-time service support to our frontline sales associates and partners.
Hire, train, develop and retain a collaborative and highly effective workforce to ensure a great customer and partner experience.
Establish and monitor KPI’s for team to ensure high service levels and ROI.
Represent the best of the Lyca Mobile brand during all interactions. Service customers by providing product and service information and resolving product and service issues.
Work with Product Team to identify root issues and prioritize solutions.
Work with customer service function to identify key customer experience issues.
Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment, following up to ensure resolution.
Education and/or Work Experience Requirements:
Undergraduate degree in business, communications or similar field required
Bi-lingual a plus (Spanish or Hindi or Chinese)
5+ years of previous management experience
Accuracy in daily work
Deadline driven
Solid working knowledge of MS office
Ability to communicate well orally and in writing
Contributes to team effort by accomplishing related results as needed
Lycatel LLC is an equal opportunity employer. We will not discriminate on the basis of race, color, gender, national origin, age, religion, creed, disability, veteran’s status, sexual orientation, gender identity or gender expression.
Company Description
About Lycamobile:
The world’s largest international mobile virtual network operator with over 16 million customers with a new customer joining every two seconds. Lycamobile’s mission is to connect friends and family around the world. We aim to do this by offering low-cost, high-quality data and voice services across 24 countries.
Lycatel LLC is an equal opportunity employer. We will not discriminate on the basis of race, color, gender, national origin, age, religion, creed, disability, veteran’s status, sexual orientation, gender identity or gender expression.
About Lycamobile: The world’s largest international mobile virtual network operator with over 16 million customers with a new customer joining every two seconds. Lycamobile’s mission is to connect friends and family around the world. We aim to do this by offering low-cost, high-quality data and voice services across 24 countries. Lycatel LLC is an equal opportunity employer. We will not discriminate on the basis of race, color, gender, national origin, age, religion, creed, disability, veteran’s status, sexual orientation, gender identity or gender expression.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Sales and Business Development
Industries
Telecommunications
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