Information Technology Specialist

Come explore the Power of Possibility with a career at SPS! Join our team in Los Angeles as an IT Specialist.

Are you an experienced IT Specialist who thrives on solving problems and helping others succeed with technology? We're looking for a talented individual who can provide exceptional tier 1 to tier 3 support and handle a variety of troubleshooting support tickets, including software and hardware updates and installations. If you're adept at setting up technology for new hires, diagnosing tech issues, and ensuring everything runs smoothly, we want you to join our enthusiastic team! Embrace the opportunity to make a significant impact in a dynamic and supportive environment where your expertise will be appreciated, and your growth encouraged. Apply now and let's keep our technology running flawlessly together.

Responsibilities:

• Analyzes issues and formulate solutions.
• Troubleshoots system, application, and hardware issues.
• Works directly with customers to solve problems.
• Utilizes internal IT Knowledge Base to both provide and find solutions to known issues.
• Uses external information to research and resolve issues when needed.
• Consistently updates the ticket tracking system and customer with status and fixes.
• Properly escalates issues to necessary parties as required.
• Performs routine system maintenance on laptops and desktops, performs backups and restores.
• Tracks computer assets according to organizational standards.
• Performs installation and configuration of software including operating system, patches, and 3rd party products.
• Maintains established computer standards and participate in testing new standards
• Proactively seeks out additional work during downtime.
• Builds professional relationships with customers and other teams.
• Maintains professionalism and composure when interacting with all employees.
• Trains back-up and providing guidance on policies and procedures.
• Determines what additional support is needed when handling sensitive inquiries.
• Provides exceptional customer service to client.

Requirements:

• High School Diploma (or equivalent) required. Preference in higher level degree preferably in Computer Science, Information Systems or equivalent program.
• 1-3 years prior IT work experience.
• IT certifications preferred such as: ACMT, ACSP, ACTC MCP, CNA, CCNA, A+, Network+.
• Experience with Mac and PC computers.
• Ability to work assigned work hours determined by manager.
• Excellent organizational and time management skills.
• Analytical abilities and aptitude in problem-solving.
• Superb written and verbal communication skills.
• Current knowledge or ability to learn computer-based systems required for functions of position.
• Required to maintain an overall professional appearance and attitude.
• Adhere to all policies and procedures required.
• Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.
• Ability to lift or move 40 lbs. or greater frequently.
• Specific vision abilities required by this job include close vision, distance vision, ability to adjust focus and ability to match or detect differences between colors, including shades of color and brightness

Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

About SPS:

SPS is an award-winning employer of choice offering innovative Enterprise Workplace Solutions and Technology Business Solutions to our clients throughout North America including many Fortune 500 companies. A career with SPS includes a robust onboarding and training program to help you unlock your career path possibilities.

In North America, our services include office services such as reception/lobby concierge, mail center, and conference room management in addition to document processing services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, legal, insurance, technology, higher education, advertising, and other professional services, including many Fortune 500 companies.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity, and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by law.

We encourage candidates to review all our job listings and learn more about SPS at our company website www.spsglobal.com.

SPS. The Power of Possibility.