Salt Lake City, Utah, United States
Contact Info
15K followers
500+ connections
About
Articles by 🍽️Zack
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The Unwritten Contract Has Been Re-Written
The Unwritten Contract Has Been Re-Written
By 🍽️Zack Oates🍕
Contributions
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What are the benefits and challenges of empowering your employees to resolve service issues?
One of the best thing that you can do is use technology to create accountability! 1. Make it easy for them to respond to customers; 2. Make it easy to track what they say; 3. Make it easy to track and celebrate publicly those who do a great job. That's the heartbeat of https://ovationup.com/
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What are the benefits and challenges of customer centricity for your business performance and growth?
Customer centricity needs to start from the top down. We need to ensure that we care about our employees and they care about the customers. One of the ways that we can showcase that we care about guests is to invest in tech to show your team how to care about guests more! That's why i started https://ovationup.com/
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How do you measure the impact and ROI of customer experience initiatives?
To calculate ROI of CX initiatives, once you understand the LTV of your customers, you can understand how valuable each individual is! At Ovation, we have found that simply responding to an unhappy guest will bring them back 5.2 times more than not responding. So to truly calculate ROI, we must take some action as well. Check out https://ovationup.com/ to learn more!
Activity
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Look out #Atlanta we are jumping now! All area Chuck E. Cheese locations have installed active play trampolines, perfect for young kids, as a great…
Look out #Atlanta we are jumping now! All area Chuck E. Cheese locations have installed active play trampolines, perfect for young kids, as a great…
Liked by 🍽️Zack Oates🍕
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Some knowledge bombs from Marlo Fogelman of marlo marketing, the guest of our podcast today and an expert in hospitality marketing: - "When you’re…
Some knowledge bombs from Marlo Fogelman of marlo marketing, the guest of our podcast today and an expert in hospitality marketing: - "When you’re…
Liked by 🍽️Zack Oates🍕
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We're thrilled to announce the upcoming opening of our 15th location in the vibrant city of Palo Alto. Situated just north of our first location in…
We're thrilled to announce the upcoming opening of our 15th location in the vibrant city of Palo Alto. Situated just north of our first location in…
Liked by 🍽️Zack Oates🍕
Experience & Education
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Ovation
View 🍽️Zack’s full experience
See their title, tenure and more.
or
Volunteer Experience
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Case Competition Leader
Fundación Paraguaya
- 1 year 1 month
Poverty Alleviation
Increased participation from previous case competitions at BYU through the Ballard Center by 5x. Went down to Paraguay to collect data, wrote a case and led team of volunteer to successfully run a multi-university case competition with over 180 participating students.
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Service Missionary
The Church of Jesus Christ of Latter-day Saints
- 2 years 1 month
Supervised 120 missionaries in 16 different cities across eastern Ukraine. Worked on teaching, training and serving 7 days a week for 2 years.
Honors & Awards
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Grand Prize Winner
Rice Business Plan Competition
Selected by 275 judges from the investment sector as representing the best investment opportunity and taking home $500,000 in cash and prizes, KiLife Tech bested 41 other competitors hailing from the world’s top universities. KiLife Tech developed the Kiband, a smartband for parents concerned about keeping track of young children in crowded public spaces.
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Student Innovator of the Year 2014 (2nd)
BYU
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Finalist
International Business Model Competition
Co Sponsored by Harvard, Stanford, and BYU the competition was judged by Steven Blank, Nathan Furr and Aaron Osterwaller and focuses on business modeling.
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Business Model Competition Finalist
BYU - Stanford - Harvard
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Grand Prize Winner
Miller New Venture Challenge
Business plan competition hosted by Brigham Young University.
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v100 Top Entrepreneurs of the Year
Signal Peak
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Tech-X Revenue Accelerator Graduate
Utah Tech-X
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Eagle Scout
Boy Scouts of America
Languages
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Russian
Professional working proficiency
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English
Native or bilingual proficiency
Recommendations received
15 people have recommended 🍽️Zack
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The one thing ALL businesses have in common? The backyard is always on fire. 🔥 A few times a year I meet with other CEOs. These are impressive…
The one thing ALL businesses have in common? The backyard is always on fire. 🔥 A few times a year I meet with other CEOs. These are impressive…
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...suffice it to say, there are better ways to handle a customer complaint. Lol. What jumps to MY mind as a solution is a real-time guest feedback…
...suffice it to say, there are better ways to handle a customer complaint. Lol. What jumps to MY mind as a solution is a real-time guest feedback…
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This 60-second, nightly habit I've been doing every day for 13 years has completely transformed my personal and business life: Every single night I…
This 60-second, nightly habit I've been doing every day for 13 years has completely transformed my personal and business life: Every single night I…
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