This month's Employee Owner Spotlight features Jordyn Moore - A Customer Service Specialist at our Grandville, MI location.
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I have been an Employee Owner at Kesslers for about 2.5 years. I love my cats, Merlin and Xena! I talk to them like they're people and they can understand what I'm saying.
Q. What's one fun memory at Kesslers that you will always remember?
A. We have a client who breeds dogs and brings the puppies into our location to help socialize them. I did my work in the office one-armed that day because I was cradling a tiny sleeping puppy with the other.
Q. Why do you love working for Kesslers?
A. I love being a part of the big moments in someone's life. Engagements, weddings, anniversaries, birthdays, even gifts given in memory of a loved one can be such joyful times, and I feel so privileged to be privy to the powerful emotions they experience.
Q. What do you feel is the biggest benefit of working for an employee owned company?
A. What I do matters, and what I do is known. I've worked for larger retailers where the C-suite execs are these entities to be fearful of, but it's so different to work where the president and CEO not only knows my name but has recognized my achievements.
Q. Do you have a favorite client story?
A. I had worked with a client who had recently moved out of state and was in town visiting family for a couple days. his wife had JUST had a baby and they had JUST purchased a house, and he wanted to do something for her because she'd had so much on her plate recently. He had her ring with him to be cleaned while in town, and he decided he wanted to surprise her with an upgrade of her center stone. We decided to be sneaky, so I made a fake repair and he told her some of her stones were loose, so we would have to keep the ring for a week. In that time, we set her new diamond - double the size of her previous diamond! The client had already gone home, so I mailed the new ring to them with a card congratulating them on all their recent accomplishments and telling her I hoped she loved her ring!
Q. How has this job helped you grow professionally?
A. I have gained so much knowledge! I'd never worked with jewelry before Kesslers, and I'm very proud of the knowledge base I have now. My customer service skills have been sharpened, and I've improved my communication skills as well.
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Thank you, Jordyn, for sharing for Kesslers #EmployeeOwnerSpotlight!