Optimus Tracker Reviews

The tech took his time walking me through getting the Optimus 3.o to reset and start transmitting. AWESOME! I greatly appreciate his patience and knowledge.

Date of experience: 26 July 2024

Speaking on the gps tracking device itself I like that it is in real time I was able to do a test run on my device after receiving it. just to see on my slingshot the accuracy on PIN pointing the location which was spot on.

Date of experience: 23 July 2024

My longstanding history with Optimus Tracker established and has remained "above the bar." You would be hard pressed to find better customer service that responds readily and resolves timely. I highly recommend them.

Date of experience: 19 July 2024

Eric was very polite, efficient and got to the root of the problem and resolved it. He was helpful. Patient and I really appreciate those qualities in anybody. I’m dealing with. He is a true 5star employee to your company.

Date of experience: 15 July 2024

They addressed my problem quickly and when my unit had issues, they replaced it with no questions asked. They shipped me a new one in two days and made it very easy to ship the old one back.

Date of experience: 08 July 2024

Highly recommend. This Tracker is right on point..

Date of experience: 07 July 2024

I have used this tracker for a few years now, gives me peace of my mind for my motorcycle when I travel out of state. It's always worked great. The service, however, has been excellent. The one-on-one touch getting it wired correctly when I first bought it, right to an issue after I changed something lately. I left a chat message for them and got a call the next day that quickly solved the issue (my mistake). Always friendly, polite, and knowledgeable. Can't recommend Optimus Tracking enough.

Date of experience: 24 June 2024

Great product, easy to use and information is accurate. Customer service is exceptional. Would recommend highly.

Date of experience: 25 July 2024

Erica is as very responsive and quick. He made a point to make sure my problem was resolved before he got off the phone. Extremely satisfied with his service.

Date of experience: 12 July 2024

Erick Torres is awesome!! Great attitude, extremely helpful and knowledgeable! He made the process actually kind of fun (even through the awkward "silence" times waiting for emails to come through..haha).

Date of experience: 02 July 2024

They are always polite and answer all your questions and vey helpful

Date of experience: 18 July 2024

I purchased the Omtimus tracker for my daughter’s e-scooter and it worked well for the purpose. Securing the tracker to the e scooter was a challenge for what I needed and when my daughter was not using her e scooter I could track her by find my IPhone. Also within a small space the tracer jumped around and would send annoying alerts. Ultimately I stopped using the tracker after a few months. When I got charged the annual fee $107, I thought to cancel. I called and John was very helpful to ensure I didn’t get charged again. He also gave a refund which was an unexpected delight.

Date of experience: 12 June 2024

Eric made my reinstatement easy. Very patient and understanding.

Date of experience: 25 July 2024

Erick, gave me the best service ever, he answered all my concerns also questions. I highly recommend you guys, from the bottom of my heart thank you so much. I’m so glad you guys have Spanish speaking staff ❤️❤️❤️ I really appreciate it.

Date of experience: 18 June 2024

I had compound issues and customer service went out of their way to resolve all of them

Date of experience: 24 June 2024

I called the number provided when I could not reach customer service from the app. I was pleasantly surprised to reach a live person (Erick Torres) that immediately was polite, professional and most importantly helpful. He took the time to understand my problem and was able to remedy the matter quickly and within my requested solutions. Erick did a great job and I appreciate his professionalism. I hope this is the only time that I need to call customer service, but I feel confident should I have to in the future.

Date of experience: 24 June 2024

The tracker work does advertised I was able to determine where my granddaughter was driving my car how fast she was going and her locations which are approved to be very helpful for us.

Date of experience: 12 July 2024

It gave me correct info on where and when the vechike was. Ibam very happy with thw swrvice

Date of experience: 18 July 2024

He was very attentive and good

Date of experience: 24 July 2024

Great company to deal with.Each time we call, there is always someone that you actually talk to.They have answers to our questions . Highly recommend.

Date of experience: 13 June 2024