Jackpota Reviews

71  •  Average
TrustScore 3.5 out of 5

3.6

In the Gaming services category

Write a review

Company activitySee all

Reviews3.6

71 total


Sort:


Rated 3 out of 5 stars

Spent $10 and had really good luck but…

Spent $10 and had really good luck but still haven't received my cash and it's been a week, I redeemed a gift card after requesting my $500 in cash and got it the very next day but the cash is still pending? Customer service hasn't been any help so far but I'll update this review next week and keep you guys posted. Wish me luck lol

Date of experience: 20 July 2024

Reply from Jackpota

Dear David,

Thank you for taking the time to share your feedback with us. We genuinely appreciate your honesty as we recognise that these feeds are important to us.

We understand that you experienced disappointment in redeeming your winnings as you said, you have not received it yet. We just want to assure you that our goal is to provide a safe, efficient, and enjoyable environment for all our players relating to their activities. Nonetheless, we take all feedback seriously as they are our guides to improve them as we move forward.

Your winnings are important, David. We are now looking into it and making every effort to process your redemption as swiftly as possible. However, we just want to enlighten you that we have also procedures in place and we hope you'd understand them.

Hoping that we were able to give you clarification on this instance and expecting that you’d still consider playing on our website for your entertainment purposes.

Should you have any other questions or concerns, please don't hesitate to contact our Customer Support Team via support@jackpota.com or via our Live Chat Support.


Rated 5 out of 5 stars

On the fence about this site

On the fence about this site. Just started playing here a few days ago. I have one redemption pending, depending on processing time, I may update my review. Good selection of games. Customer service was easy to get a hold of and very friendly. So, redemption time is always tricky with each site. Depending on how long it takes and the many hoops I'm expecting to jump through will determine my updated review. Overall, it's user friendly and pleased so far.
Account 23209958

** UPDATE! Redemption received without ANY issues!! received in 3 days! Changed to 5 stars SUPER HAPPY JACKPOTA!!!

Date of experience: 21 July 2024

Reply from Jackpota

Dear Lisa,

Thank you for sharing your experience with us. Your valuable feedback serves as a constant reminder of why we love what we do.

We are delighted to hear that you had a good experience on our social gaming website and knowing that your winnings redeemed went smoothly, Lisa. Indeed, we have redemption processes in place so in general, we have to adhere to them. Thank you as well for providing a nice feedback towards our Customer Services Team and we aim to maintain superb service.

It is our mission to provide the best gaming experience and service for our players and will continue to do so.

We wish you the best!

If you have any more feedback or suggestions, please don't hesitate to let us know. You can reach us via email at support@jackpota.com or via our Live Chat Support.


Rated 5 out of 5 stars

Redemption process

cess
Hello everyone! I cashed out 3 redemptions on this site. The first one was on Saturday so I thought I'd at least receive it today but no such luck. So I'm worried now because I've cashed out 2 more redemption last night. So I'm wondering if I'm going to get paid. Stuck on pending.updating my status to 5 stars. I got all 3 of my redemption the same day. Love the site and will play again.

Date of experience: 19 July 2024

Reply from Jackpota

Dear Betty,

Thank you for sharing your feedback to us. We do appreciate your honesty as we recognise that these feedbacks are important to us.

We understand that you felt disappointment in redeeming your winnings as you said you are still waiting for it. However, we just want to assure you that our goal is to provide a safe, efficient, and enjoyable environment for all our players relating to their activities. But nonetheless, we take all feedback seriously as they are our guides to improve them as we move forward.

Your winnings are important, Betty. We are now looking into this and making every effort to process your redemption as swiftly as possible. However, we just want to enlighten you that we have also procedures in place and we hope you'd understand them.

Hoping that we were able to give you clarification on this instance and expecting that you’d still consider playing on our website for your entertainment needs.

Should you have any other questions or concerns, please don't hesitate to contact our Customer Support Team via support@jackpota.com or via our Live Chat Support.


Rated 3 out of 5 stars

So far so good on Jackpota

So far so good on Jackpota. I will update my review once I have successfully redeemed from here but so far I haven’t had any luck actually winning anything. But besides that, I like the site. It’s very clean and easy to navigate. They have a great selection of games, plenty to choose from. The jackpot wheel option is fun too. If you’ve ever played on McLuck or Hello Millions then you’ll already be familiar with Jackpota. One thing I’m not a huge fan of is their refer-a-friend program compared to other sites, it could be better. But overall my opinion so far is good.
Account ID: 15233620

Date of experience: 24 July 2024

Reply from Jackpota

Hi Amy,

Thank you for sharing your experience with us.

Your valuable feedback serves as a constant reminder of why we love what we do. 

It is our commitment to provide a fair and an enjoyable social gaming website to all our customers so I do really hope you'll gave your fair share of winning experience on our website soon. Our team actually works hard to create fun and engaging experiences for our players and we are happy the promotions like our Refer a Friend excites you.

Best of luck and we do hope to see you back online.

If there’s anything specific, you’d like to see more of, please don’t hesitate to let us know. We can be reached via email at support@jackpota.com or via our Live Chat Support.


Rated 5 out of 5 stars

Fair and Fun site

Great selection of games. Consistent and sometimes volatile gameplay (the way it should be). Great opportunity to win big. I’ve successfully redeemed 4 times in fairly large amounts. We had a slight issue on this last one, but got it figured out and I got my money. Which leads me to by far the best feature on the site; their customer service team is outstanding. Prompt, informative, helpful and understanding. I do not ever leave reviews, but felt I owed it to their customer service team. Thanks!

Date of experience: 18 July 2024

Reply from Jackpota

Dear Matthew,

Thank you so much for taking the time to share your experience with us. We are thrilled to hear that you enjoy our wide selection of games and appreciate your positive feedback on the gameplay. It's fantastic to know that you have successfully redeemed multiple times and that our Customer Support team was able to assist you effectively with any issues you encountered.

Your kind words mean a lot to us, especially since you mentioned you rarely leave reviews. We're glad that our team could provide you with the outstanding service you deserve. We strive to offer the best experience for our players, and your feedback reaffirms our efforts.

Thank you once again for your support and for choosing Jackpota. We look forward to continuing to provide you with a great gaming experience.


Rated 5 out of 5 stars

Great variety!

I love that customer service is available 24/7 on live chat and they are super helpful when you have an issue. Verification took no time at all as well. The variety of games is extensive and you have the option to opt in to the Jackpot as well which drops at random times! Definitely a fun one!

Date of experience: 20 July 2024

Reply from Jackpota

Hello Amy,

Thank you so much for sharing your experience with us.
We are glad to hear about your TrustPilot feedback, and your satisfaction is our ultimate goal, Amy.

We are delighted to hear that you love our wide selection of slot games and our live dealer table games. It's great to know also that you are also happy with the support you have received from our Customer Service Team. We strive to provide the best experience for our players and will continue to do so.

We wish you the Best of Luck and see you back online!

If you have any more feedback or suggestions, please don't hesitate to let us know. Thank you for choosing Jackpota! You can reach us via email at support@jackpota.com.


Rated 5 out of 5 stars

Happy about it for now

I believe this is new site for slots. I joined and played recently. So far no luck of winner yet. I will come back to post about winnings withdrawal process when I actually do win one!

Edit. I make it a 5 Stars because they have great customers service team.

Date of experience: 17 July 2024

Reply from Jackpota

Dear Ken,

We appreciate you for giving us five stars! ⭐️⭐️⭐️⭐️⭐️

Thank you for taking the time to share your feedback with us. We genuinely appreciate your honesty as we recognize that these feedbacks are important to us.

We value your patronage on our website and for playing our games. We understand that your previous gameplays aren't favorable for you. However, we want to assure you that here in Jackpota, the operation of our games involves no human interference with a Random Number Generator system that powers results. We use a specific algorithm system that is safe and in line with the industry standards. Hence, we are confident that results are unpredictable.

Nevertheless, we all know that our games are a combination of luck and game volatility. But regardless of not meeting your gaming expectations, please know that our games are safe for play and there are also chances of winning.

On the other hand, we are in the process of reviewing our rewards system and this includes our promotions. Should there be more exciting offers our site can provide, do know that we will keep you posted via - email, our sites promotions page and by inquiring.

We hope to still see you back online and we are rooting for the best of luck in your future games, Ken.

We hope your next spin brings you great luck!

Should you have any other questions or concerns, please don't hesitate to contact our Customer Support Team via support@jackpota.com or via our Live Chat Support.


Rated 3 out of 5 stars

It’s my first time redemption from…

It’s my first time redemption from Jackpota, hopefully they approve it, I chat with customer support about my bank I’m worried they might not support my Chime Bancorp. Hopefully they approve it and pay me soon.

Date of experience: 18 July 2024

Reply from Jackpota

Dear Vuthtay,

Thank you for taking the time to share your feedback with us. We genuinely appreciate your honesty as we recognize that these feedbacks are important to us.

We understand that you experienced disappointment in redeeming your winnings. We just want to assure you that our goal is to provide a safe, efficient, and enjoyable environment for all our players relating to their activities. Nonetheless, we take all feedback seriously as they are our guides to improve them as we move forward.

Your winnings are important and we are now looking into it and making every effort to process your redemption as swiftly as possible. However, we just want to enlighten you that we have also procedures in place and we hope you'd understand them.

Hoping that we were able to give you clarification on this instance and expecting that you’d still consider playing on our website for your entertainment needs.

Should you have any other questions or concerns, please don't hesitate to contact our Customer Support Team via support@jackpota.com or via our Live Chat Support.


Rated 1 out of 5 stars

Do yourself a favor

Do yourself a favor, take note of all the reviews that people have written about the slots, not paying anything. Trust me, fellow reviewers… i’ve played on many social sites, probably all of them and never have. I went through money as quick as I went through it on this site. They’re supposed to have live dealer and they do not have no legitimate reason why they don’t and have no answer of when they will be available. . The reason for this is because their slots are set so high and tight They will never need to implement a live dealer table

Date of experience: 20 July 2024

Reply from Jackpota

Hello Daryl,

Thank you for sharing your feedback with us. We genuinely appreciate your input and are sorry to hear about your experience.

We understand your concerns regarding the slot games and the availability of live dealers. Please be assured that we take such feedback seriously, and it helps us in improving our services. While we strive to offer a diverse and enjoyable experience for all players, we regret that your recent experience did not meet your expectations.

We are actively reviewing all aspects of our platform to address any issues and enhance our offerings. Your comments will be shared with our team to ensure we are working towards providing a better gaming environment.

If you have any further concerns or need assistance, please do not hesitate to contact us directly. We value your feedback and hope to have the opportunity to improve your experience in the future.
Thank you for bringing this to our attention.


Rated 2 out of 5 stars

I requested a redemption on July 7th

I requested a redemption on July 7th, in the amount of $2500. The status was pending for a while and the money still showed in my account( player’s account) About 4-5 days ago there is nothing there and the status says payment processed. Upon contacting customer service , one representative said the payment should hit my account in few days( that was last week), one said the financial team is processing the payment and all the chats are ending with “ we will keep you updated and please allow 24-48 hours for a response. They never wrote me once in regards to this although is been more than 2 weeks. I am very disappointed and i don’t know if i will ever see those money but at least i have to make people aware of the site! I don’t think i want to play here anymore. I keep contacting them and the only answer i get is that they are sorry and will update as soon as possible. I don’t expect to receive the winnings from them anymore!

Date of experience: 22 July 2024

Reply from Jackpota

Dear Monica,

Thank you for taking the time to share your feedback with us. We appreciate your honesty as we recognise that these feedbacks are important to us.

We understand that you experienced disappointment in redeeming your winnings and as you said you are still waiting. However, we just want to assure you that our goal is to provide a safe, efficient, and enjoyable environment for all our players relating to their activities. Nonetheless, we take all feedback seriously as they are our guides to improve them as we move forward.

Your winnings are important, Monica. We are now looking into this and making every effort to process your redemption as swiftly as possible. However, we just want to enlighten you that we have also procedures in place and we hope you'd understand them.

Hoping that we were able to give you clarification on this instance and expecting that you’d still consider playing on our website for your entertainment needs.

Should you have any other questions or concerns, please don't hesitate to contact our Customer Support Team via support@jackpota.com or via our Live Chat Support.


Rated 1 out of 5 stars

There daily coins rewards is far from…

There daily coins rewards is far from generous with only about 20cents. Redemption times take 3 times longer than there competitors but most of the time you will not get even close with a Redemption as if the games are on drain mode. I did notice most packages that you purchase will give you a different rtp. There is no rng people if it was true you would see players doing endless Redemption or streaks if you might call it. I did about 2 thousands spins s on there new gaming Corp slot and not once hit a bonus you start sinking deposits thinking you will get back a small portion. Of your purchases but instead you will hit a 10 percent payback after spending 400 dollars at a time. But besides the horrendous rtp the wheel never comes up just soaking in the cash flow they display fake Info saying minor or major hit 1 day ago but that is not the case they prey on you to opt into there jackpot scheme. I highly recommend people start to report these sites to the correct authority if you never get paid. If you feel like the gameplay is unfair. You are in this giant ponzi scheme where all they do is swap small redemtions after spending thousand they throw you a bone to hook you in then after you redeem thats it you will very unlikely ever get another withdrawal from them because they set your player profile to no return no matter if you spend thousands with them. They don't care about your bills, family, job or anything for that fact of the matter and if you complain to support they will throw you a whopping $5 to silent the situation at hand. It sad these game providers go along with these highway robbery attempts all they have to say is its the luck of the draw which I call bs because they will let you win just to hook you in for the long haul. Fellow players or new players to this site run from them don't waste your time or money find a better social casino with a better reputation. They also control how much you win and it couldn't be any more obvious. Stay away

Date of experience: 26 July 2024

Reply from Jackpota

Dear Brian,

Thank you for taking the time to share your feedback with us. We genuinely appreciate your honesty as we recognise that these feedbacks are important to us.

Brian, we value you signing up and trying the games we offer on our website and that we understand that you are dismayed with the results of your previous games. However, we want to assure you that here in Jackpota.com, the operation of our games involves no human interference with a Random Number Generator system that powers results. We use a trusted algorithm system that has passed, is safe and in line with the industry standards. Hence, we are confident that results are unpredictable.

Nevertheless, we all know that our games are a combination of luck and game volatility. But regardless of not meeting your gaming expectations, please know that our games are fair as the probability of winning is also equal to the probability of losing.

We do hope that our explanation would change your notion that our games are safe for play and there are also chances of winning.

Should you have any other questions or concerns, please don't hesitate to contact our Customer Support Team via support@jackpota.com or via our Live Chat Support.


Rated 5 out of 5 stars

Recently joined and i've had hours of…

Recently joined and i've had hours of fun this weekend and last.. With just a 20sc start. The variety of games will make any online gamer happy. Very fast/responsive live chat as well as redemptions! Very happy with my experiences so far on Jackpota!

Date of experience: 12 July 2024

Reply from Jackpota

Hi Joseph,

Thank you so much for sharing your positive experience with us! It's awesome to hear that you've been having a blast on Jackpota, especially with just a 20 SC start. Our team works hard to provide a wide variety of games and fast, responsive support via live chat and quick redemptions.

Your kind words mean a lot to us, Joseph. We are grateful for your support and very happy to hear that you like playing on our games.

We're thrilled to have you as part of the Jackpota community and look forward to providing you with more great experiences ahead!

We hope you'll continue to have a great time playing on our website and having the best experience of your time for recreation.

If you have any more feedback or suggestions, please don't hesitate to let us know. Thank you for choosing Jackpota. We can be reached via email at support@jackpota.com or via Live Chat Support.


Rated 3 out of 5 stars

seems like all 3 of the b2 companies…

seems like all 3 of the b2 companies take turns hosting a winning day. almost like if your in cycle with them you will win frequently and when your out...YOUR OUT.

besides that customer service is decent and effient.

Date of experience: 16 July 2024

Reply from Jackpota

Dear Brandon

We hope this message finds you well.

Thank you for taking the time to share your feedback with us. We genuinely appreciate your honesty and we recognise that they are important to us.

We understand that you feel somehow disappointed with your experience, and we want to assure you that our goal is to provide a fair and enjoyable environment for all our users. We take all feedback seriously as it helps us improve our services.

Should you have any other questions or concerns, please don't hesitate to contact our Customer Support Team via support@jackpota.com. We are more than willing to respond to you with any inquiries you may have.

Best regards,


Rated 5 out of 5 stars

So glad I found this site!jackpota has…

So glad I found this site!jackpota has sooo many slots to try colorful and pretty generous too. If your looking for something to do head over, you can play for free . I'll see everyone there

Date of experience: 15 July 2024

Reply from Jackpota

Dear Gerrianne,

We appreciate you for gracing us with a 5⭐️ Trustpilot review.

Thank you so much for appreciating our site's layout and for loving our wide selection of slot games.

We appreciate your support at Jackpota and we look forward to providing you with even more enjoyable moments on our platform.

You're one of the reasons why we're striving hard to provide the best possible service to dear customers like you, Gerrianne.

Here at Jackpota, we can’t wait to exceed your expectations, and we’re committed to providing you with the best gaming experience.

If you have any more feedback or suggestions, please don't hesitate to let us know. We can be reached via email at support@jackpota.com or via Live Chat Support.


Rated 5 out of 5 stars

Hey little sister-site what have you done??

This site checks out on all the levels. If you're at all familiar with mcluck or hello millions, you already now. It's got a slightly different feel to it and a clean user interface, very intuitive. Give it a try, you won't regret it.
Acct Id 17990721

Date of experience: 05 July 2024

Reply from Jackpota

Dear Joseph,

Thank you so much for your valuable feedback and warm welcome to Jackpota! We are truly honored by your wonderful review, and we are thrilled to hear that you have had such a positive experience with our platform.

Your satisfaction is our ultimate goal, and your kind words mean a lot to us. It's fantastic to know that you enjoy the clean, intuitive user interface and the overall feel of our site. We have worked hard to create a user-friendly environment, and it’s gratifying to hear that our efforts have made your experience enjoyable.

We hope you continue to have a great time playing on Jackpota. Your enjoyment and satisfaction are our top priorities, and we are committed to providing the best possible service and gaming experience. Whether you're exploring our games or aiming for jackpots, we aim to make every moment exciting and enjoyable for you.

If you have any more feedback or suggestions, please don't hesitate to let us know. We are always eager to hear from our players and make improvements based on your insights. You can reach us via email at support@jackpota.com or through our Live Chat Support, where our dedicated team is ready to assist you.


Rated 5 out of 5 stars

Great new sweeps site.

Great new sweeps site that's the sister site of mcluck hellomillions and scratchful. They are quick an easy to sign up an verify yourself. They have a sign up bonus daily login bonus an welcome discount coin packages. Tons of good games an well made site worth signing up an adding to your list.

Date of experience: 26 June 2024

Reply from Jackpota

Hello Matthew!

Thank you so much for sharing your experience with us. Your valuable feedback serves as a constant reminder of why we love what we do.

At Jackpota, we are committed to delivering exceptional service and ensuring outstanding customer experiences that make every interaction remarkable. Our team strives to create fun and engaging experiences for our players, and it brings us great joy to hear that our efforts are appreciated. We wish you the Best of Luck and see you back online!

If you have any more feedback or suggestions, please don't hesitate to let us know. Thank you for choosing Jackpota! You can reach us via email at support@jackpota.com.


Rated 5 out of 5 stars

Lots of perks

Just started using this site it has a lot of great games and perks. They have the jackpot wheel which gives you an opportunity to hit on any spin. I’ve only played a couple times but they also give daily coins to play!

Date of experience: 10 July 2024

Reply from Jackpota

Dear Heidi,

Thank you so much for your positive feedback! We're delighted to hear that you're enjoying your experience on our site and that you're finding our games and perks appealing.

The Jackpot Wheel is indeed a great feature, offering exciting opportunities with every spin, and we're thrilled that you've been able to experience it firsthand. Additionally, our daily coins aim to enhance your gaming enjoyment each day.

We appreciate your support and look forward to providing you with even more enjoyable moments on our platform. Your kind words mean a lot to us, Heidi. We are grateful for your support and very happy to hear that you like playing on our games.

We hope you'll continue to have a great time playing on our website and having the best experience of your time for recreation.

If you have any more feedback or suggestions, please don't hesitate to let us know. Thank you for choosing Jackpota. We can be reached via email at support@jackpota.com or via Live Chat Support.


Rated 1 out of 5 stars

I signed up yesterday

I signed up yesterday, and spent money, and never even hit a bonus round on any game I played.. Not sure how people say they win big. I'm already closing my account.

Date of experience: 20 July 2024

Reply from Jackpota

Hi Jennifer.

Thank you so much for sharing your experience with us. 

Your valuable feedback serves as a constant reminder of why we love what we do. 

It is our commitment to provide an exceptional service and outstanding customer experience to make every interaction with us remarkable. 

Our team works hard to create fun and engaging experiences for our players and it's always a joy to hear that our efforts are appreciated.

If there’s anything specific, you’d like to see more of, please don’t hesitate to let us know.

Should you have any other questions or concerns, please do not hesitate to contact our Customer Support Team at support@jackpota.com or via our 'Live Chat' help.


Rated 1 out of 5 stars

Who ever is verify these casino are…

Who ever is verify these casino are getting paid off I just had to of when through 300 spins not one win or a bonus not one there crooks just like there sister site mcluck and hello million play at your owe risk just garbage I really can't believe the U.S allows these crooks to take are money.. be assured that your games are safe and fair that's a joke there is no way at all something that is fair and safe would you spin 300 times and not hit or even go into a bonus that's unfair period

Date of experience: 06 July 2024

Reply from Jackpota

Dear Shawn,

Thank you for taking the time to share your feedback with us.

Shawn, we value your patronage on our website and for playing our games. We do understand that your previous gameplay aren't favourable for you. However, we want to assure you that here in Jackpota, the operation of our games involves no human interference with a Random Number Generator system that powers results. We use a specific algorithm that is safe and in line with the industry standards. Hence, we are confident that results are unpredictable.

Nevertheless, we all know that our games are a combination of luck and game volatility. But regardless of not meeting your gaming expectations, please know that our games are safe for play and there are also chances of winning.

We hope to still see you back online and we are rooting for the best of luck on your future games, Shawn.

Should you have any other questions or concerns, please don't hesitate to contact our Customer Support Team via support@jackpota.com or via our Live Chat Support.


Rated 5 out of 5 stars

Nice new social casino

I signed up like another user mentioned before their sc option was available.
I then saw something yesterday that sc was live, so I logged in. Verified myself (which was super easy) and I had 2.50 sc available.

There was a nice welcome bonus offer, actually a few. I bought the 9.99 for 25sc and I just redeemed this morning for
$500.

Lots of great games. Hit alot of bonuses.
It's been great. Hoping the redemption process is quick!

Date of experience: 25 June 2024

Reply from Jackpota

Hi Kady,

Thank you for gracing us with a 5⭐️⭐️⭐️⭐️⭐️ Trustpilot review.

Congratulations on your winnings!

We are thrilled to hear that you loved our wide selection of games and wishing you more luck with your games, Kady!

Here at Jackpota, we can’t wait to exceed your expectations and we’re committed to providing you with the best gaming experience.

If you have any more feedback or suggestions, please don't hesitate to let us know. 

Thank you for choosing Jackpota! You can reach us via email at support@jackpota.com 

Have a wonderful and lucky day!