Crocoblock Reviews

1,047  •  Excellent
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Impossible is nothing

You can. Create all type of website that you can imagine , but I think there a gap that is chat system between user and post owner , if there was a chat system then it is a complete project, shower thank you very much crocoblock Team.

Date of experience: 17 July 2023

Reply from Crocoblock

Dear Ameer,

Thank you so much for your kind words and for sharing your thoughts about Crocoblock! We're thrilled to hear that you find our plugins versatile and capable of creating all types of websites.

We appreciate your valuable feedback regarding the chat system. As a workaround you can check this video guide
https://www.youtube.com/watch?v=v3QR3824F4Y
And of course, we’ve added your suggestion to our feature request list for consideration in future updates. We're always looking for ways to improve.

Thanks for being a part of the Crocoblock community. If you have any more suggestions or need assistance with anything else, please don't hesitate to reach out ✨

Rated 5 out of 5 stars

Top Tier Support

Facebook support went above and beyond! Was expecting to be sent to a support/ticket system but the person I was speaking to was extremely knowledgeable and provided a fast and effective solution. Whoever was on FB support at the time of this review deserves compensation beyond acknowledgement! 10/10

Date of experience: 11 July 2024

Reply from Crocoblock

Dear Jordan,

Thank you so much for your fantastic feedback! We're thrilled to hear that our Facebook team exceeded your expectations and provided a fast and effective solution. We strive to offer top-notch service, and it’s wonderful to know that our team member made such a positive impact.

Rest assured, we'll make sure to pass along your kind words to the support agent who assisted you. Your satisfaction is our highest priority, and it’s feedback like yours that motivates us to keep delivering exceptional service.

If you need any further assistance, don’t hesitate to reach out. Thanks again for the 10/10 review!

Rated 5 out of 5 stars

Great Service from Yaroslav

I'm a long-time customer of Crocoblock. Today, I received the best service ever. I had a problem with a query builder. Yaroslav was extremely helpful. From the beginning, he assured me that he was going to help, showed service orientation, and provided the necessary empathy. He solved my problem quickly and provided clear explanations. He is truly a pro!

Date of experience: 01 July 2024

Reply from Crocoblock

Dear, Alex!

Thank you so much for your loyalty and for sharing your wonderful experience with us! It's fantastic to hear that Yaroslav swiftly resolved your query builder issue. We're so glad to have met your expectations and provided you with the best service experience.

Please don't hesitate to reach out if you have any more questions or need further support.
Thank you for being a valued member of the Crocoblock family 🐊

Rated 5 out of 5 stars

Crocoblock support is REALLY SUPPORTIVE

Igor was extremely helpful and followed my problem very intently. He was extremely helpful and very hands on.

Date of experience: 12 July 2024

Reply from Crocoblock

Dear Carine,

Thank you so much for your wonderful feedback! We're delighted to hear that Igor provided you with such attentive support. His dedication to resolving your issue exemplifies the level of service we strive to offer.

We'll be sure to pass along your kind words to Igor. If you need any further assistance, please don't hesitate to reach out.

Thanks again for sharing your experience!

Rated 5 out of 5 stars

All love to Crocoblock

All love to Crocoblock, Amazing softwear, and great feauters, and amazing suport team, I love you soooo much Guys!!!!!!.

Date of experience: 09 July 2024

Reply from Crocoblock

Dear Adam,

Thank you for the incredible feedback! We're so happy to hear that you love our software, features, and support team. Your enthusiasm means the world to us, and we're here to support you every step of the way. We're so glad to have you as part of the Crocoblock family🐊

Thanks again, and don't hesitate to reach out if you need anything.

Rated 5 out of 5 stars

Natalie is an excellent support technician

Natalie has done an excellent job of providing support, helping with technical issues, in an agile and reliable manner. Thank you so much

Date of experience: 04 July 2024

Reply from Crocoblock

Dear Ivan,

Thank you for your kind words and for acknowledging Natalie's excellent support! We're thrilled to hear that she quickly helped
to resolve your technical issues. Our support agents always strive to be reliable and helpful, and it’s fantastic to see that our efforts recognized.
If you ever need more assistance, feel free to reach out. Thanks again for your feedback✨

Rated 5 out of 5 stars

They are always courteous

They are always courteous, always knowledgeable and believe it or not, will usually have a live person to talk to you 24/7 Incredible support

Date of experience: 07 July 2024

Reply from Crocoblock

Dear, Marilee!

Thank you for your fantastic feedback! We're so glad to hear that you've found our team to be courteous and knowledgeable. We take pride in offering 24/7 live support, and it’s wonderful to know that it makes a difference for you. Your satisfaction is our top priority, and we’re always here whenever you need us. Thanks again for sharing your experience!✨

Rated 1 out of 5 stars

Stay away from JetMenu plugin

Stay away from JetMenu plugin!
This is the worst menu I have ever seen for Elementor. This plugin is full of bugs at this moment. On vertical menu if your submenus content is shorter you can't even reach the content. For this plugin to work and not mess all your site you have to disable the Elementor performance Improved CSS Loading, otherwise all your list types will be messed. The support is not doing anything, so stay away from a faulty plugin!

Date of experience: 11 July 2024

Reply from Crocoblock

Hello there, Simon!

Thank you for sharing your feedback regarding the JetMenu plugin. We sincerely apologize for the difficulties you’ve experienced and understand your frustration.

Regarding the compatibility with Elementor's experimental features such as Improved CSS Loading, as these features are still in the experimental stage, we can't ensure full compatibility at this moment. We recommend disabling these experiments until they are officially released by Elementor to avoid any style issues. We are committed to updating our plugin to support these features once they are stable.

Concerning the Vertical Menu, we recognize the lack of a mouse leave delay option. We appreciate your feedback and have noted this as a feature request for future updates.

We're sorry that our support did not resolve your issues effectively. Thank you for bringing these issues to our attention. We are committed to resolving them and enhancing the quality of our services.

Rated 5 out of 5 stars

CUSTOMER SERVICE

I recently had an exceptional experience with Crocoblock's customer service, and I am delighted to share my positive feedback.

I would like to give a special shoutout to Anna, who assisted me with my issue. Although I am not a regular customer and not familiar with all the products, Anna was incredibly helpful, professional, and empathetic. She promptly processed my request and made the entire experience stress-free.

Her dedication to resolving my issue quickly and efficiently was truly impressive. Based on this positive interaction, I can confidently say that Crocoblock values its customers and provides excellent support.

Thank you, Crocoblock, and a huge thank you to Anna for your outstanding service!

Date of experience: 01 July 2024

Reply from Crocoblock

Dear Vicky,

We are incredibly grateful for your feedback and pleased to hear about your exceptional experience with our customer service.
Anna is indeed a valuable member of our team, and we're glad to know she was able to assist you effectively and empathetically. Your positive feedback reinforces our commitment to putting our customers first. We're delighted to have made a positive impression, and if you ever need further assistance, please don't hesitate to reach out.

Thank you again for your kind words and support🌻

Rated 5 out of 5 stars

Shoutout to the Support team!

Today I was setting up a new website for a client that sells car occasions, and what a relieve was the help I got from the Crocoblock Team to help me set up my best functioning listing page I've ever built. I've managed to set up special filters my client requested, but which I didn't knew how to build at first. I am so happy I learned new things and am now able to build better listing websites.

Date of experience: 22 May 2024

Reply from Crocoblock

Dear Brian,

Thank you for your wonderful review! We're delighted to hear that our team was able to assist you in setting up your new website. It's great to know that you were able to implement the special filters and gained new skills along the way.

We’re thrilled to be part of your journey to building better listing websites. If you ever need further assistance, we're always here to help!

Rated 5 out of 5 stars

One of the Best Customer Support teams

The Crocoblock support team is truly amazing. Every support team member I've worked with has been absolutely fantastic. Yesterday, I was stuck on something that turned out to be a bit more complicated than I had originally anticipated. Olena from the support team patiently worked through my issue and helped me figure out a solution late into the evening. Although the amazing experience yesterday was specifically with Olena, the same can be said about everyone on the support team that I've worked with in the past (Volodymyr, Hanna, Alina, Maryna, Maria, Anastasiia, Ivan, Igor, Vladyslav, Natalie and everyone on the team). You guys rock.

Date of experience: 22 May 2024

Reply from Crocoblock

Dear Sean,

Thank you so much for your heartwarming review! We are thrilled to hear about your positive experiences with our support team. It's wonderful to hear that our support team was able to assist you so thoroughly and patiently, even late into the evening. We're equally proud of the entire team for consistently providing fantastic support. Our team send you warm wishes 🤗

Your kind words and appreciation mean a lot to us. We’re here for you whenever you need help. You rock too!

Rated 5 out of 5 stars

High praise for the level of support…

High praise for the level of support provided by Crocoblock. Their products and features are extensive and when questions arise - Crocoblock is there is guide me in the right direction. I highly recommend Crocoblock.

Date of experience: 28 May 2024

Reply from Crocoblock

Hello there!

Thank you so much for your high praise! We're delighted to hear that our support has been valuable to you and that you find our products and features extensive. It's fantastic to know that we've been able to guide you with all the questions you've had.

Your recommendation means a lot to us. Thanks for being a part of the Crocoblock community🌟

Rated 5 out of 5 stars

I'd like to thank Crocoblock for a…

I'd like to thank Crocoblock for a awesome support in countless times when i needed it the most. They are specific and understanding to my less experience and gives helps me understand there products so that i learn as well as i get the technical support i need then and there. A special thank you to Natalie how has a great patience and knowledge of how to solve issues that i manage to create for myself. thank you again.
So far am i really happy with the all the Crocoblock product's and can absolutely give them my blessing

Date of experience: 24 April 2024

Reply from Crocoblock

Hello there, Mathias!
What a wonderful review, thank you!
We're overjoyed to know that our support team has been able to assist you effectively and patiently. Your journey of learning and growth with our products is incredibly important to us, and we're delighted to have played a part in it.
We look forward to continuing to support you in your endeavors, and please know that we're always here for you🌟

Rated 5 out of 5 stars

Best Support I Have Seen in Years

I have to say I have been in the WordPress environment since 2004. The support from Nikita and the crew at Crocoblock/JetEngine is second to none! I can't believe how they took the time and had the patience to walk this old codger through what I didn't understand. Priceless in my opinion, Thanks so much guys!!! Peace!!!

Date of experience: 25 April 2024

Reply from Crocoblock

Dear Arthur,
Thank you for your heartwarming words! We're happy to hear that your experience with Nikita and the whole support team exceeded your expectations. We're especially thrilled to receive such positive feedback from someone with your extensive experience in the WordPress world.
We hope you continue to thrive in all your pursuits, and once again, thank you for your kind words! 🌟

Rated 5 out of 5 stars

Best wordpress and woocommerce software…

Best wordpress and woocommerce software out there. The support team are second to none. Cant rate these guys highly enough. Thankyou so much Croco for the support Lifetime customer here

Date of experience: 03 May 2024

Reply from Crocoblock

Hello there,

Thank you so much for your glowing review! We're thrilled to know that you believe our WordPress plugins stands out as exceptional, and that our support team has fulfilled your expectations. Your glowing praise and dedication as a lifetime customer are incredibly valuable to us.

Thank you once again for your kind words and loyalty!

Rated 5 out of 5 stars

Great support

I like the concept and the depth it gives me with Elementor/Wordpress set-ups. I totally agree with the sentiment here that the support is first class. I've had interactions with Bogdan and Anna within the last year and both were creative and helpful in solving my issues. Full recommendation from my little agency HRZBLUT in Germany.

Date of experience: 20 December 2023

Reply from Crocoblock

Thanks a ton for your inspiring feedback! Our team is always there for you ;)

Rated 5 out of 5 stars

They Really Think You Have Read All The Documentation

Hands down, Croco's customer support is like catching a breeze on a sunny day! Their team isn't just about throwing loads of documentation your way. They've got this super chill vibe, totally trusting that you've got the hang of the docs. So, guess what? Their solutions are always out-of-the-box cool.

Here's the real gem: they're like treasure hunters in their community. They dig up these underrated snippets, libraries, and plugins that are like hidden gems you'd never stumble upon through Google, YouTube, Reddit, or even their own docs. It's like having a secret sauce that makes everything click effortlessly. Big thumbs up to Croco for keeping things breezy and making support feel like a walk in the park!

Date of experience: 12 December 2023

Reply from Crocoblock

Thank you so much for your incredible feedback! Really encouraging <3

Rated 5 out of 5 stars

Spoke to Olena today

Spoke to Olena today, Honestly, the support was flawless, overcome my issues in quick time. Also, I have communicated with a few other members of their support team (names forgotten atm, sorry) and the standard is always the same.

Crocoblock Suite is a huge learning curve to some, me included but, without the unique support I would not of considered the lifetime purchase. Total game changer these tools!

When your on a project deadline and have to use support....... Need I say more :)

Thanks Olena & Team -- I'm feeling grateful, keep this standard up pls :)

Date of experience: 04 January 2024

Reply from Crocoblock

We're very grateful for your high score! Thank you so much, Mark :)

Rated 5 out of 5 stars

Really Outstanding Support

I ran into a few difficulties with Crocoblock (my lack of understanding) and got fantastic help from Irene. The level of support was outstanding and she really got me out of trouble, even offering a Teams call so that she could show me what to do. I'm extremely impressed. Thank you so much!

Date of experience: 12 February 2024

Reply from Crocoblock

Hello John,
Thank you for contacting our technical support team. Admittedly, our plugins offer a range of possibilities, which can be daunting initially. However, we're committed to assisting you at every stage of your project.

Irene extends her regards ;)

Rated 5 out of 5 stars

Review about the support team

I'm going to give you an opinion on Crocoblock support, because jetengine has so many options, that it can get a bit complex and you might need support one day.

And well, know that the support will be the best user experience you will have.

I paid for the lifetime offer, so I don't pay any subscription and yet, I have a complete, ultra-competent support team at my disposal.

They really made me change my view about the quality of support I must provide to my clients as a website creator.

A big thank you to the support team for these hours you provided me.

Date of experience: 27 January 2024

Reply from Crocoblock

Hello there, Yoan!

We're grateful for choosing our product and entrusting us with your needs. We look forward to maintaining our commitment to excellent service for you!