10,296 total
Ryan Simpson - Legend of a guy ! Travelled 4 hours with sales guys messing up the location …. But with Ryan’s help and professionalism, the process once on site was a breeze! overall experience was great ….. they could benefit from a receptionist or a queueing system that’s easy to follow though
Date of experience: July 26, 2024
You're sales man was a very nice chap but when I got home had found I had no locking wheel nut key only had one fob no spare if this is the way the company is going I won't be going back I have had five cars from you and recommended numerous friends to buy from you but never again.
Regards Nigel
Date of experience: July 24, 2024
We got served by a lovely worker called Sarda, he was very helpful, got us a couple of cars to look at, showed us around. He also didn’t mind bringing the same car round twice, took us for a test drive, showed and spoke about all the technical aspects of the car. Very happy customer, 100% would recommend to anybody looking for a car. Lovely staff all round.
Date of experience: July 27, 2024
Fantastic service at the v12 dealership. First electric car we’ve bought and the service and patience with all our questions was great. Would highly recommend. Great service especially Connor and suki. Thank you
Date of experience: July 27, 2024
Very competent staff and informative, great dealership, I would reccomend it to anyone, especially first time buyers. Thank you again Laura and Suki for your help in my first UK vehicle purchase.
Date of experience: July 26, 2024
Great service from Alex, he was extremely helpful and did his very best in assisting me.
Jo also helped with the finances issues that I had with Nathan from head office.
Suki was great in finalising the deal.
Date of experience: July 27, 2024
Max was a polite young man, and we felt comfortable and relaxed. Although it took quite a while to go through the purchase routine we made it in the end.
There was a bit of haggling on the purchase price, but we I suppose this is normal.
Quite happy with the overall experience.
Date of experience: July 25, 2024
We travelled from Teeside to pick this car up.
Harby was really friendly and helpful, not pushy just explaned the process of buying.
Suki the manager over saw all the transactions and was excellent.
100% recomend buying a car off these guys.
Car bought 26th July 2024.
Date of experience: July 26, 2024
I went to V12 sports and classics to look at a new vehicle. I was greeted by Alex who was fantastic. I had a car to part ex and chose the new car I wanted both himself and the manager went above and beyond to help me. My overall experience was fantastic would definitely go back and use this company in future.
Thankyou Again
Date of experience: July 24, 2024
Brilliant service, phoned up and got a test drive booked within 30 mins, great sales team and purchased the car and drove away within a couple of hours.
Date of experience: July 27, 2024
The car I bought was faulty. Engine check went on one day after purchase. They accepted to repair the car under warranty but that means I have been taking the car to the garage eversince I bough it and had to hold the line for half an hour each time I called the company or the warranty company to get authorisation for diag and repairs! I did not experience any peace of mind and have had to do without a car till now. They promised repairs within 8 hours in any garage! But it is actually the customer who has to find a garage that will fix the car quickly. All the warranty company offered was for a garage to call me within a day or two to book me in! God knows when the garage would do the repair! I will still prefer to buy a used car from a dealer than a private seller because you never know what is going to happen but the promises the sales people make when selling the car is nowhere close to reality.
Date of experience: July 23, 2024
The staff on site were great with all aspects of the sale of my new motor. Special thanks to Dan, Suki and Vas who dealt with my family personally. Highly recommended.
Date of experience: July 27, 2024
A great service today at V12, Reece looked after us well and gave a great service, was friendly and gave us the time we needed to view the car and our options. We also met Suki the manager who was also helpful.
Date of experience: July 27, 2024
Seems like a decent-ish place to purchase a vehicle. Definitely a few tactics going on for upselling things like care packages, financial products etc - but of course, that's how dealers make a lot of their margin. Overall pretty pleased with the vehicle and the price I paid. There are a few issues I've noticed since purchase, like the paintwork needs some attention. I also asked V12 to do an MOT, service and wheel refurb on the vehicle which was done in just over 24 hours. The wheel refurb was a pretty poor job (not surprising considering how quickly it was all done). But given the issues with the paintwork, I'll just get that seen to myself in tandem.
Spare key was missing, agreed to go halves on a replacement once I supply the invoice.
I do feel like the price of the vehicle did reflect some of these issues, and at the end of the day it is a four year old used car. I'm not expecting perfection and I do think the overall deal was fair.
Also, for what it's worth my car came without mats, however nothing was said about purchasing new ones directly from v12.
Date of experience: July 25, 2024
Excellent service fast well oiled machine, promised on the px price no messing around . Friendly service ..
Only 1 criticism for me is that I wish the cars where better prepared and any cosmetic work needed to be done shouldn't be on what profit is on that particular vehicle...
Date of experience: July 20, 2024
Reply from V12 Sports And Classics
Hello
Thank you for your 5 star review.
Team V12
Great hassle free and knowledgeable service throughout the process, had a new car the same day i visited! Could not recommend this dealership enough. Many thanks to Suki and Claire!
Date of experience: July 26, 2024
Have you wits about you when going here. Everything is rushed, they messed my paperwork up - Quoted me a cheaper monthly payment than it actually turned out to be with finance company and there is absolutely no support once you've driven the car away. ALSO, I WAS FORCED TO WRITE MY TRUSTPILOT REVIEW WHILST THEY WERE WATCHING OVER ME IN THE OFFICE, SO MANY OF THESE REVIEWS MAY NOT BE HONEST. I've since deleted the review I originally posted with a more honest one in my own time. Thankfully my car is ok but the sales is hard sell and figures given were not accurate so not totally trustworthy. Please don't be rushed through the process and make sure you find out everything before buying as once they've sold the car to you, they won't want to speak to you again.
Date of experience: July 13, 2024
Reply from V12 Sports And Classics
Hi Nicky,
Thank you for your feedback.
Satisfaction is one of our top priorities, so we would like to learn more about your experience to see if there is anything we can improve on, or assist further with.
Please contact us at v12trustpilot@v12sports.co.uk and we will ensure to feedback your details to the correct teams.
Many thanks,
Team V12
Great customer service. Suki Nathan and Conor Very polite and helpful. Answered every question I asked. Thanks v12
Date of experience: July 27, 2024
Although I thought the sale experience was fine, with some unpleasant things like trying to pressure you into making a 5 stars review in front of them. There was noting alarming.
A week after getting the car I noticed the car records shows as untaxed, so I contacted DVLA to correct the records and I was told the records are correct this vehicle isn't taxed. I told them I paid the car dealer to tax it when I got it, the record reflects an attempt on the day but the payment didn't go through. No one in V12 cared to try again or even notify me. I've been driving around for a whole week in an untaxed car.
The worst part is when I called them about it, I had to stay on hold for an hour to just speak to someone who told me he'll need to check this and get back to me either to tax it or refund my money so I can do it myself. That was 2 working days ago and I no one reached out. I tried calling again today and after staying on hold for 20 minutes I just hanged up and I'm here now writing the review. Let's see how long will them to reach out.
Date of experience: July 19, 2024
Brilliant service. Friendly staff and even helped give us a discount on finance. Will definitely come back again in the future.
Date of experience: July 26, 2024
