KESPIRE Reviews

The quality of hoodie was worst. The design was supposed to be embroidered but when the order was delivered it come out printed. It took more than 1 month to deliver. Wouldn't recommend anyone to purchase from here again. Not worth the price.

Date of experience: July 22, 2024

Terrible service. A month to get delivered. Dogs looked nothing like photos sent or even like dogs. Hoodies sizing was terrible and when I asked for a refund I was only offered a 50% refund. PayPal also would not refund. My 6 year old son could have done a better job.

Date of experience: July 01, 2024

Dog looks nothing like the pic & they said you get a full refund if not happy which they are now refusing to do. Really don’t bother spending your money here. If I could give it minus stars I would

Date of experience: July 03, 2024

I wrote that I wanted a heart in a pretty obvious way I put the quote that was on the board then wrote (can I get a heart) nobody reached out to confirm this they just printed literally love grows here (can I get a heart) which makes 0 sense then said I should have written it different or reached out. Anyways 0 accountability or customer service no apology. I would not order again.

Date of experience: July 05, 2024

Stay away from this company.
Ordered a timber print wedding pic for our anniversary, delivery was longer than advised. When I received confirmation of delivery the package was nowhere to be found. Upon receiving photo evidence of delivery seems it wasn't my address. Kespire were no help saying I need to request refund from shipping company, while shipping company advised I need to deal with Kespire... round and round in circles I went. Kespire being quite rude at times as well. Thankfully Paypal has come to the party and honoured my refund, no thanks to Kespire. Can't image what the product quality would be like considering their quality of customer service!!

Date of experience: July 10, 2024

The product is great quality, the images of my furry pal were good! And the fit of the jumpers is true to size!

Date of experience: July 18, 2024

I was expecting small oil paintings of the dogs. It also came on thin ply wood and the hooks were very thin.

Date of experience: July 18, 2024

Glass was chipped on the side, box was damaged badly and picture quality could have been better. I was expecting much better because I've spend over £40. I wish I could send you guys some pictures to tell you what I exactly mean.

Date of experience: July 02, 2024

I ordered an engraved anniversary gift and what arrived can only be described as a shambles. It looked nothing like what was advertised on the website (different font and different wood). Once I opened the packaging I discovered that the product was still dirty, the writing was misaligned with the wood and the bordering, and the spacing between the lines of the writing was unequal.

I reached out to the customer service team for a refund but was offered a remake (at cost to me for shipping), so I refused that. They then offered me a remake with cost of shipping included. I said I wanted a refund but they said they could only refund 20% and I would have to pay shipping to send the item back to them. So in the end I accepted the remake but explicitly stated I wanted a better quality item this time.

However, the remake arrived and was no better than the initial one I had received. So I haven't bothered reaching out to the customer service team again as nothing good will come of it.

Overall I can't recommend this site because it's just not a good product and it's essentially false advertising because what you buy does not look like what's on the website.

Date of experience: June 20, 2024

I recently purchased a blanket from Kespire, and I couldn't be happier with my experience. The blanket was exactly what I asked for—soft, warm, and the perfect size. The quality exceeded my expectations, and the design was spot-on. Additionally, the service was fast and reliable. My order arrived promptly, and the entire process was smooth and hassle-free. I highly recommend Kespire for anyone in need of a high-quality blanket and excellent service!

Date of experience: June 07, 2024

Really disappointed with the product. The photos I sent in where not laid out well and the result caused big gaps between some... I would have hoped the team behind this would have had more care and skill in producing the basketball photo frame.

This gift was for my dad and for £40 it's not worth it!!

Date of experience: June 23, 2024

Went above and beyond to get the perfect design

Date of experience: July 19, 2024

That snowball looks so bad and the light doesn't even work
If I knew was just a sticker I could have done better job myself
Everyone laughs when they seen that

Date of experience: June 29, 2024

DO NOT ORDER FROM HERE! I really wish I checked views before I did, complete rookie mistake. The quality of my item is absolutely diabolical. I ordered one of those personalised jumpers, where you can add an image and names. The print image is nothing like what I asked for, there was a random paw print on the sleeve (printed), and the neck lining is discoloured. SHEIN quality is 100 Xs better than this tat. I don’t think I’d use it to even clean my floors with. Please save your money!! Took 3 weeks to deliver to UK. I’ve asked to return and refund. If they accept this I’ll amend the review to bump up the stars, as the communication has actually been good. Refused to return and refund. Very disappointed. Also isn’t it weird the have loads of 1* reviews with 2 or 3 5*’s thrown in? That screams fake reviews to me.

Date of experience: June 20, 2024

Item received took longer than what website states. I needed to email to ask where my item was, only then did they dispatch it. When it arrived, it was the wrong colour, the embroidery looked nothing like the picture sent and the font changed half way through the name. Although photo evidence was provided on multiple occasions, the disrepectful replies I continued to receive when I asked for a refund prompted me to escalate the matter. I strongly suggest you do not buy from this site.

Date of experience: April 03, 2024

Size is very small, quality is cheap, the pic will prob come off in two washes, and the material is stiff and itchy. Not worth it

Date of experience: July 01, 2024

If I could give no stars I would. I ordered an illuminated skateboard , personalised. Thought it would be a nice extra gift for my 21 year old grandson. When received I could not believe how shabby this was. It could have been made by a child of 5 quite honestly. Flimsy plastic stuck together badly with glue. The name doesn’t light up . The wire looks like it has been used before and is about to break. I doubt if it will work for long quite honestly. However, it won’t get the chance as I would rather throw it in the bin than cause myself embarrassment by giving it to him . I asked for a refund as I knew I couldn’t return it due to the fact that it had been personalised (ie. Written on ) After many e mails to each other I was finally offered £15 being 30% of the original price. So I’ve still had to pay £35 for a lump of cheap plastic. I would strongly recommend that no one buys this and recommend the company drastically reduce its price or take it off their website. It is not as it appears. Customer service were dreadful. The company should not be trading.

Date of experience: June 01, 2024

The product arrived later than advertised. The quality of the material for the price paid is very disappointing. The fabric used for the apron is a paper thin product that will provide minimal spill protection as well as the neck strap not having any adjustability.

Date of experience: May 29, 2024

Didn’t get a shipping number until we complained and tried to with draw our payment. No approved design. We did then receive a shipping notice after going through PayPal. We then received our poor quality garment very small (ordered a medium got a very small) that looked unfinished with badly finished embroidered,Not at all what I was expecting.

Date of experience: April 15, 2024

Absolute scam, took 5 weeks for item to be delivered and they couldn’t give me an estimated delivery date, the wrong item then arrived which they offered to re do I declined as I needed the item for that week (a birthday gift) they then will only offer a 30% refund + deduction of shipping costs which is absolutely crazy o paid £37 for this gift, I just want my money back.

Don’t buy from this company!

Date of experience: May 23, 2024