Best in Bicycle Store

21 minutes ago

WC

Products were easy to find on the website, reasonably priced, in stock, and shipped quickly. Can’t do much better than that.

32 minutes ago

LP

Product shipped fast, was easy to assemble. Came with some black touch up paint that had opened during shipping so was all over tools and instructions, but a small price to pay. Bike itself is great ... It moves well although not the fastest, and feel the wheels could have been trued somewhat more astutely

A day ago

JO

Finally, i've got my EC1 and after building it up in less than one and a half our, I enjoyed my first ride. For me, it is a nice bike, strong enough engine, and it makes fun to ride it. One small thing, it has some small scratches even it was packed very well.

3 hours ago

KY

Power meter arrived DOA. I installed, realized it was DOA, and contacted Customer Service all in the same day as delivery and was told I have to go directly through 4iii for support/replacement. No offer to check it, return it, service it, just a "sorry for your luck" situation. Fairly certain that's not what the returns page says, so that's your giant glaring red flag for these folks. If you're going to spend a few hundred dollars somewhere, go straight to 4iii, and bypass the middleman....shady business practices.

2 hours ago

RO

They actually reimbursed me for a discount that I had missed at the time of purchase. Also very helpful throughout the process

4 hours ago

DM

Always a pleasure doing business with BTD they usually have the part in stock, and will price match any price out there. So keep up the great work, your my goto source for cycling parts and gear.

4 hours ago

MC

Shipping: they charge for it and it's not timely. Be prepared to wait a while for replacement parts. Can be more costly than the part. Accuracy: I ordered a controller and received a kickstand! Customer Service: Spotty. People returned calls days later. Emails were relatively prompt. Having to leave messages when no custmer support available is a pain in the ....... Timeliness :Still waiting on a controller

Feb 5, 2024

Do not trust them they advertise Samebike SM26 in Black when you paid for it they tell you is not available and want to give you a white one or they said wait 20 days, and the they try to give you a white bike again look at they're Web page and they still selling them as Black color

2 hours ago

We bought two Arroyo C5s 3 months ago. The bikes themselves are wonderful. Great craftsmanship, fun to ride, and comfortable. I would give 5 stars, except both of our bikes are having problems with the Intuvia 100 display. Mine locks up about 50% of the time and I have to remove the display battery to get it to reset. My wife's bike display drops out intermittently (but happens almost every ride now). I have replaced the display battery in both bikes and updated the bike software, but the problems persists. I've had numerous discussions with the shop, and they are working with me. This is really a problem with Bosch, but it would be nice if Gazelle would just get some new displays out to those of us with this problem.

34 minutes ago

I received the newly launched Air Carbon as I supported their kickstarter campaign. I believed in the product and in their marketing information. If you are thinking of buying this bike you need to be careful about a few things: 1) The bike does not ship with a Samsung battery which was a huge reason why I bought it. This is instead made by DMEGC, whoever they are. After my query to their customer service, they sent me a picture of the Samsung battery this should be shipping with. 2) The bike does not come with a bike stand which I was instead led to believe was under development and would be included in the final product. 3) The customer service is unable to give me an ETA for the accessories I bought and did not receive. 4) The turn by turn navigation is not working, it gets stuck after the first instruction. 5) Finally as a backer of the campaign I believe that I got a much of a worse deal and product than advertised, lesser quality components, missing parts, and was misled by the marketing campaign promoting a 37% price reduction, which obviously is still not the case. They say that they are now selling it at a 'launch price' but cannot say until when this is valid. By the way this is illegal practice in Europe. Upon request to the customer service, they claim that this is much cheaper that the Carbo ebike, which they then claim not being affiliated to their company. They still have not got back to me after raising these issues. Be careful.