Hi there, thank you for using our theme.

Regarding the EcomRise application, it is a useful app that complements the theme for our customers. Here is the deal that we provide to our customers: https://support.the4.co/articles/private-offer#[private-offer]-free-6-months-ecomrise-upsell-app

Additionally, we sincerely apologize if we have caused you any inconvenience. However, providing data is necessary for us to have sufficient information to support your store as well as for the app to function. We have detailed all the information we need here: https://letshare.link/3511471cc7

We assure you that all customer information is kept confidential and is only used for our operations. Therefore, you may want to reconsider installing and using the application, as providing the mentioned information is mandatory.

Once again, thank you for choosing our product.

Thank you so much <3

Hi there, thank you so much for interest in our theme. With Ecomus theme we have section similar can demo banner like the Unsen Organic shop with 3 images https://snipboard.io/2eAK7O.jpg This is the Banner Masonry section. You can consider it and let us know if you have any questions. Best regards!

Hi there, please help us create a ticket at https://support.the4.co/ then our support team will check for you in detail. Best regards!

Hi there, We have a plan to update this feature and are in the process of researching and developing it. Please wait for new updates from us. In the meantime, if you need support with a technical question, you can create a ticket at https://support.the4.co/ Thank you!

Thank you for reaching out and for your interest in our theme. While many applications have been successfully integrated with our theme, the responsibility for integration lies with the respective app developers. We recommend checking with your app providers for detailed guidance on compatibility and integration. Sorry we don’t provide the free trial for theme. so please check the demo carefully to see all the theme features before buying the theme. Best wishes,

Thank you for raising your concerns. EcomRise is an app that allows free use within a certain threshold, if you want to reach more customers, you will be charged a fee. They will have a preferential partner plan for The4 customers, it will be updated on Document very soon. Please follow it. Best regards,

Hi, is it possible to know the ecomrise discount for ecomus buyers? thanks

Hi, we will update the EcomRise partner plan for The4 users on the document very soon! Thank you for waiting!

Hi there, this is not the bug https://support.the4.co/articles/ecomus-product-configure-color-swatches You need to config swatch color in the theme. Please follow this guideline; and if you have any questions please open ticket on official system https://support.the4.co/login Thank you so much!

Hi there, Automatically sliding only available with Slideshow section. You can let us know more questions and my colleagues will check carefully. Hope to hear from you soon.

Hi there, Yes, we have support Filter by type and tags https://snipboard.io/LzrcaO.jpg we use Search and Discovery from Shopify for filter function. This app support it. Let us know if you have any questions, please create a “Pre-sale question” at https://support.the4.co/ Our support team will assist you in more detail. Thank you!

I’m unable to add filter by types and tags.

Hi there, please install Shopify Search and Discovery https://apps.shopify.com/search-and-discovery we are using this Shopify app for filter. To have more information and our colleagues can check please open the ticket https://support.the4.co/ Best regards

Hi friend, Thank you for asking the questions, yes it is possible. We follow the default Shhopify filter options. Thank you!

Hi there, When purchase our theme, you will get Standard plan for 6 months, after that you can pay monthly depending on the plan to continue configuring. If you have any concerns, please create a “Pre-sale question” at https://support.the4.co/ Our support team will assist you in more detail. Thank you!

Hi there, At the moment, we haven’t deployed this feature on ecomrise yet. But we will try to do it as soon as possible. To set up Swatch Color, you can follow this guide https://support.the4.co/articles/ecomus-product-configure-color-swatches Thank you!

Hi there, Thanks for your interest in our theme. Unfortunately, we don’t have any discount at present. The price will increase in time so hurry up to get it. Best regards,

I will see here a too many people face too many problem in your theme and i also not see any youtube channel on youtube about how we are use the this theme

Hi,

The problems can occur for many different reasons such as incorrect configuration from the customer, theme errors, or 3rd party applications causing conflicts with the theme, etc… these things are unavoidable. So we provide support that will help you check and resolve the issue. Don’t worry.

We don’t have Youtube channel, you can check this document to use the theme https://support.the4.co/collections/ecomus

Best regards,

Hi again,

We affirm that all layouts that shown in the demo and document are possible when you buy the theme. And it is possible if you want to show “Categories” only on mobile https://www.screencast.com/t/oDcVyoscFS It needs some custom CSS code.

If you have any concerns, please create a “Pre-sale question” at https://support.the4.co/ Our support team will assist you in more detail.

Thank you!

Hi,

I sent a ticket yesterday and that ticket was simply deleted from your system as it’s no longer visible in my account…

Why?

Hi dear,

This is the guide to create the ticket on our system https://support.the4.co/articles/how-to-use-the-support-system

I can see you created the ticket with name “Marine Susini”. The ticket title is “see message”. It is still on the system. Please make sure you log into the same account that you created yesterday.

Best regards,

Hi there, Thank you so much for your interest in our theme. This is the our answer: 1. Volume Discounts we have support via EcomRise app. You will purchase theme and install this app. 2. Subscriptions built => You can describe it in detail for us? If you have additional questions, please open a “Pre-sale question” ticket at https://support.the4.co/ We are happy to assist.

Thank you!

Subscriptions would let users subscribe to products or buy a product at a recurring frequency, like weekly or monthly.

The theme doesn’t have subscriptions feature. It is a very complex feature and you need to use the 3rd app.

Hi there, Do you unable to import our POD demo? Maybe you have missed some step. We recommend that you refer to how to import demos with the one click using our EcomRise app. It will save you time and be more convenient than the previous method of copying the settings_data and index.json files. Please see quick guide here: https://support.the4.co/articles/import-demo#1-one-click-demo-import-with-ecomrise Thank you!

Hi there, Thank you for purchasing the theme. I checked that option and it is working normally https://www.loom.com/share/816f69940cdb434c9bffafdd3a6112c2 Please open a ticket at https://support.the4.co/ our support team will check for you in detail. Thank you!

Hi there, The theme doesn’t have multiple videos with slider. But you can use EComposer app to get that section https://support.the4.co/articles/private-offer Best regards!

Hi there, Thank you for reaching out and considering our themes for your new store. I understand that selecting the right theme can be a bit overwhelming, given the many options available. Let me help clarify the differences between Kalles and Ecomus to assist you in making the best choice for your needs.

If your primary focus is on speed and performance, I highly recommend choosing Ecomus. This theme is optimized for fast loading times and smooth performance, ensuring that your customers have a seamless shopping experience. It’s an excellent choice for stores that prioritize efficiency and speed.

On the other hand, if you value high customizability and want a theme that offers extensive options for personalization, Kalles would be the ideal choice. Kalles provides a wide range of customization features, allowing you to tailor your store’s appearance and functionality to perfectly match your brand’s identity and meet your specific needs.

In summary:

For speed and performance, choose Ecomus. For high customizability and personalization, choose Kalles. I hope this helps you in making an informed decision. If you have any further questions or need additional assistance, please don’t hesitate to ask.

Best regards,