92 comments found.
Apparently you don’t reply to replies, so I will ask anew. I am ready to purchase the theme, if I do so is the Footwear version included in the download or do I need to contact you separately to get that?
Hi there, If you want to import our demo design, you can install our https://apps.shopify.com/ecomrise app and then use import demo function. This is the instructions: https://support.the4.co/articles/import-demo. If you have future questions, please create a “Presale” ticket here https://support.the4.co/ Thank you so much!
That sure is a lot of work to import a theme demo, ecomrise app which I have no intention of using later, text editors, another ecomposer app which again I have no intention on using, modifying json. Thanks for the info but I think I am going to have to get a theme that is actually READY to use. What a shame, I really like the Kalles theme I bought last year.
Hi dear, Maybe you are misunderstanding our apps.
While with other themes, you will import the demo and update the theme manually by copying each code file. EcomRise helps you do these tasks with just one click. This way is more convenient and proven by many customers who are using our theme with EcomRise. If you do not want to use EcomRise, you can import the demo with the traditional method of copying the code as in section 2 here https://support.the4.co/articles/import-demo#2-import-demo-in-the-theme
In addition, the EComposer app is our suggestion if you want to have more sections with a more complex layout that the theme does not yet meet, for example adding fields in the contact form. It is not a mandatory app. You totally can use just the theme sections without the EComposer app.
I hope I have clarified your concerns. If you have additional questions, please open a “Pre-sale question” ticket at https://support.the4.co/ We are happy to assist.
Thank you!
Hi. Can Ecomus have “Product Tab Accordions Inner”?
Hi there, Yes Ecomus supports Product Tab Accordions Inner https://s3.amazonaws.com/i.snag.gy/l3iHwW.jpg You can check and let us know if you have any questions. Thank you so much!
Hey! do you guys provide PSD with the purchase?
Sorry but we don’t put PSD files to the purchase package. Please open a ticket on our support system at https://support.the4.co so we can share to you. Thank you!
What languages is this template translated into?
Hi there, Our theme support English as default language. But we can help you upload the translation files of theme content to match your language. If you need our help, please open a ticket on our support system at https://support.the4.co. Thank you!
Pre-Sale Question
I have purchased the Kalles theme for a different website and give it 4.5 stars (don’t like that updates remove custom items because I don’t remember how to do them so I just don’t update).
My question is when will the footwear demo be available to view on this theme? I am moving my largest site from Big Commerce to Shopify and am definitely interested in checking this out but am on a limited time frame.
Thanks in advance.
Hi there,
Currently, we haven’t released Footwear demo. However, if you need it, we can manually import it for your store first. It is ready to use.
If you have future questions, please create a “Presale” ticket here https://support.the4.co/ Thank you so much!
I am ready to purchase the theme, if I do so is the Footwear version included in the download or do I need to contact you separately to get that?
Hi there! I have pre-sale questions.
1. Do you have the possibility to ADD custom tabs in the product pages? For example, if I need to add something specific
2. Can I change the names and links in the mobile bottom nav menu?
3. I’m also wondering if I can do multiple sections on a product page and add different products for them? For example, if it’s a clothing shop, then at the bottom under the product goes: “whole look” where I can show the specific products that looks good with this product, then “What to wear this product with”, then “You may also like”. Certainly there will be different product positions in different products. 4. Is it possible to show “Add to wishlist” icon on the mobile product grid (for example, upper right corner of each product)? Or show under the product with “add to cart” icon?
Hi there, you can refer to this answer
1- Yes, you check this document https://support.the4.co/articles/tab-custom-html-with-metafield#1-configure-metafield-in-shopify-dashboard
2- You can change any name and link in the mobile menu.
3- Yes, you will use sections with metaObject to connect different products in a product single page. Or you can create new template for each product, so you can add any section you want on that product.
4- Yes, we have many designs for the buttons. Example, wishlist on the right corner https://www.screencast.com/t/FB4OVIYpBM and this is the wishlist at the bottom https://www.screencast.com/t/NZc3i1G0u0Aj . There are 11 designs that you can choose from.
If you have future questions, please create a “Presale” ticket here https://support.the4.co/ Thank you so much!
The Heading align of the brands section displays abnormally, please fix it in the next version.
Hi there, with technical questions please create ticket at https://support.the4.co/ our team will take a look and help you with the issue.
Hello – Is it possible to change the designs of the icons on the header and on the mobile toolbar?
I saw it is possible on other of your themes, but I couldn’t find the option for Ecomus
Hi there, Currently EComus doesn’t support change the icon design but you can contact us via ticket system https://support.the4.co/ so we can help you. Thank you!
Hi Fantastic 4, Is there any recommended Product Category Apps & Mega Menu Shopify Apps that will works with your theme?
Hi there, For the mega menu, no need to use any app. You just follow this guide to set up https://support.the4.co/articles/ecomus-header-group-header-sections Regarding the Product category app, you can create a ticket on https://support.the4.co/ and provide more detailed information. Then the support team can assist you. Thank you!
How do i edit this info? its the quick view
Crossover leggings with pockets BEST SELLER Selling fast! 37 people have this in their carts.
Sale price$71.00 USD Nunc arcu faucibus a et lorem eu a mauris adipiscing conubia ac aptent ligula facilisis a auctor habitant parturient a a.Interdum fermentum.
Size: 2XS 2XS XS S M L XL 2XL 3XL 4XL 5XL 6XL QuantityI18n Error: Missing interpolation value “product” for “Decrease quantity for {{ product }}” 1 I18n Error: Missing interpolation value “product” for “Increase quantity for {{ product }}” Add to cart – $71.00 USD Add to WishlistAdd to Compare Buy now with ShopPay Buy with More payment options View full details
Hi there, with technical questions please create ticket at https://support.the4.co/ our team will take a look and help you with the issue.
The subscription email below the footer cannot specify the Klaviyo list ID
Hi there, with technical questions please create ticket at https://support.the4.co/ our team will take a look and help you with the issue.
All of a sudden my site start having is error even though I made no changes “Liquid error (snippets/hdt_logo line 30): expected widths to be a string, got NilClass”
Please create ticket at https://support.the4.co/, our team will take a look and help you with the issue.
Do you offer customizations for this theme?
Yes we offer the customized the services for customize the store by following your requirements. For more details you can contact us at the4studio.net@gmail.com or create the ticket at https://support.the4.co/ Thank you!
reset my licence
i have open a ticket
10018
Hi there, We have replied to your ticket, please check it. Thank you so much!
replay again
Please add Klaviyo list ID function.
Hello How do you add a second address/office location in the footer? It seems impossible…..
Hi there, Please help us open a ticket on our support system at https://support.the4.co for more informations about your request. Thank you!
done!
Hi, I would like to try your theme in my developer Shopify account and have the following questions: - if I see the theme does not meet my needs, can I get a refund? - if instead I like it, can I then use it in my official Shopify webshop? How to transfer the customizations from the developer website?
Thanks in advance and keep up the great work!
Hello, thank you for considering our theme for your project. Here is our feedback:
1. Regarding the transfer of the license code from Shopify Development to a live store, please follow the instructions outlined in this article: https://support.the4.co/articles/transfer-license#how-do-i-transfer-my-theme-license-from-one-store-to-another
2. For theme refunds, please refer to the policy outlined here: https://themeforest.net/page/customer_refund_policy However, we highly recommend customers thoroughly review the demo before making a purchase. Reasons such as design mismatch, lack of features, etc., can be assessed beforehand to avoid potential refund requests.
If you have any further questions, please feel free to create a ticket https://support.the4.co/ and we will be happy to assist you further. Best regards,
Hi, How to download v1.3 from themeforest?
Hi there, Please follow this guideline and click Download and download all & documents. https://support.the4.co/articles/where-is-my-purchase-code#how-to-find-your-purchase-code Hope to hear from you soon. Best regards
Hello, wp version ?
Hi there, We don’t support Ecomus Wordpress version. If you have any questions please let us know. Best regards
How can I download version 1.3?
Hi there, You will download package on ThemeForest or if you want to update with one click please follow this guideline https://support.the4.co/articles/update-the-theme#important-note Let us know if you have any questions. Thank you for using our theme.
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