866 total
Great trip to Northern Europe(Denmark, Norway, Sweden and Finland). Our tour guide Caro is very knowledgeable and responsible. She worked hard to ensure that everyone wasn’t left behind and having a pleasant travel experience. Tons of thanks to her!!
Date of experience: 16 July 2024
We have been with Peony Travel Group for many years most of the travel we are satisfied but only with the Turkey travel, we suggest people don’t choose to go because the food chosen is terrible on most days. Turkey’s food was supposed to be delicious but we ate terribly. we only mark 3 stars food is 1 star.
Date of experience: 10 October 2023
We got to see many places (countries/cities), and enjoy culture, food and sightseeing. However, the company can upgrade in the hotels. The hotels were very low standard and old. The air conditioning was very poor (almost none for temperatures of almost 100 degrees F, elevators where stressfully complicated to access, and the bath tubs were extremely dangerous to the point where we need to climb up to get into the tub.
The gondola experience was not what should be expected, besides been so short, we were rushed into and out the boat with very unfriendly staff.
The main tour guide - James Wang, thought very experienced, had very little patience, when asked a question, his response..."I already told you". He was not clear where the main meeting location and we ended up getting scold by him because did not follow his instructions.
Date of experience: 03 July 2024
Reply from Peony Tours
Hi Grettel,
Thank you for your feedback. We've discussed your concerns with our tour guide, James Wang, who strives to provide clear instructions and maintain patience. He noted the challenges of managing a large group and ensuring all guests are well-informed, with instructions provided in two languages.
We understand travel can bring unexpected stress and we're looking into the hotel issues you mentioned to improve our accommodation standards. We value your insights as they are essential in helping us enhance our services.
Thank you for choosing Peony Tours, and we hope to serve you better in the future.
Incredibly beautiful scenery in Norway, definitely worth the trip. Copenhagen and Stockholm are wonderful to visit.
For Peony, please remove Helsinki from trip list ( not exciting). Try not to start the trip at 9am at Copenhagen airport- people are exhausted from the red eyes flights.
Date of experience: 28 June 2024
Reply from Peony Tours
Hi Shi-Ling,
Thanks for your feedback! We appreciate your suggestions about Helsinki and the start time in Copenhagen; we'll consider these to enhance our tours.
The tour guide in Japan not only being very reliable and responsible lady, but also very knowledgeable about Japan. Very satisfied with her. Went most the must go places. If we could stay better hotels in last stop, Osaka will be even better.
Date of experience: 08 July 2024
Reply from Peony Tours
Hi Feitai,
Thanks for your feedback! It's wonderful to hear that our tour guide in Japan made your trip memorable. We'll take your comments about the hotels in Osaka into consideration as we aim to improve our accommodations in the future.
We chose peony tours for this Japan trip because we had a wonderful experience with them for a 12 day trip to Europe last year. This Japan tour was also well designed and executed. We visited so many wonderful sites in such a short period. The schedule was neither too intensive nor too relaxing, just the right balance. Our tour guide Ms. Xin Wang did amazing job to make this trip full of enjoyment. She really took care of everyone.
The hotels and food were pretty good. I like the variety of food provided. Considering the price is lower than major competitors, Peony tours did provide a great value. However, I wish the tour was a little longer, like 10 days or even 12 days, because the first and last day are travel only.
I would definitely use Peony Tours' service again in the future and recommend it to all my friends. Thanks!
Date of experience: 23 June 2024
Reply from Peony Tours
Hi Gary,
Thank you for sharing your positive experience with Peony Tours! We're glad you enjoyed the balance of the itinerary and the efforts of our guide, Ms. Xin Wang. Your feedback on the tour length is appreciated and will be considered for future tours. We look forward to hosting you again soon!
The classic tour of Spain and Portugal with Peony Tours in June 2024 was excellent. Our guide Ms. Ann Tsao is very knowledgeable of ancient history, culture and custom of both Spain and Portugal. My friend and I enjoyed her explanation of each place we visited. Ann took good care of all the members in the tour; young and old. We highly recommend this tour to people who are interested in Spain and Portugal.
Date of experience: 06 June 2024
Reply from Peony Tours
Hi Bei,
Thank you for your feedback! We're thrilled to hear that you enjoyed your Spain and Portugal tour with Ms. Ann Tsao. Her dedication to sharing the rich history and culture of each destination is truly invaluable. We appreciate your recommendation and look forward to seeing you on another tour soon!
Good arrangement and transportation, nice place to stay, knowledge guide. If WIFI available in the bus will be perfect.
Date of experience: 16 July 2024
Enjoy tour leader's experience and humor. He is very knowledgeable and cares about us.
Date of experience: 07 June 2024
Great parts to mention:
-Tour guides are (especially the Peony Tour guide) is great on both knowledgeable on history and bilingual on explanation of each site and occasions.
-The hotels booked are great on facilitates and hostilities.
Could be improved :
Unpleasant experience in some stores promoting sales by some local tour guides.
Date of experience: 11 June 2024
Reply from Peony Tours
Hi Jian,
Thanks for your feedback! We're glad you enjoyed our tour guides and the quality of our hotels. We're addressing your concerns about the store promotions to ensure a more comfortable experience in the future.
Appreciate your insights, as they help us improve!
We have a very professional tour guide Juliet Lu, she is very kind and patient. We encountered many situations but she handled them all very well. All attractions are also very well arranged.
Date of experience: 02 May 2024
We four people chose to take part in the Gems of Europe on June 6 to 16 and went through major cities such as London, Paris, Lucerne, Milan, Rome. The tour route was excellent, hotels especially Crowne Plaze at Milan, Holiday Inn in Rome were clean and comfortable, locally selected meals like squid source pasta were best and delicious. The reason why the trip so special and well received was because of our tour guide Jeffrey. Our tour group was very diversed, some Chinese speaking, some English speaking only, some speaking Cantonese. Jeffrey could use his Chinese, Cantonese, and English to his best. Everyone was happy and learned a lot from his humorous and informative stories . Jeffrey is a great tour guide. He is very considerate , patient, detailed-oriented, and treats everyone equally, no matter old or yang, male or female. We highly recommend him and expect to join Peony Tours again with him or with a tour guide like him.
Date of experience: 06 June 2024
Reply from Peony Tours
Hi QC,
Thank you for your wonderful feedback on the Gems of Europe tour and your kind words about Jeffrey. We're thrilled to hear that you appreciated the itinerary, accommodations, and meals, and that Jeffrey's skills enhanced your experience. We look forward to welcoming you on another tour soon!
The land and cruise tour to Greece is well organized. Tour guide Juliette Lu is the jewel of this trip. Her broad knowledge and experience showed off during the entire time. Stories in Greek mythology came out from her mouth around the archaeological sites seemed like real event. Wish to meet her again in future tours.
Date of experience: 28 May 2024
Reply from Peony Tours
Hey Yaofeng,
So glad you found the tour organized and the tour guide excellent! We look forward to seeing you again!
Tour guide not waiting people who walk slowly. That resulted in five members walked into wrong train station, or do not know which platform?
Date of experience: 14 June 2024
Reply from Peony Tours
Hi Yourong,
Thank you for your feedback. We apologize for the inconvenience at the train station. We're addressing this issue to ensure our guides accommodate all guests effectively in the future.
Jacky is very professional tour guide. He is attentive and offers his best service. Due to my left shoulder issue, he was willing to do extra to help me easing my worry and pain during the trip.
Over all, he was trying to address every issue and provided convenience when he could.
Date of experience: 02 June 2024
Trip plan is good. Easy to communicate, especially with the representative. Like Bo Bo Fung (San Francisco) is very helpful to us. Customer service, make us feel like to come back to join every year. We intend to join the peony tour down the road.
Date of experience: 17 May 2024
What I like most about these tours is they allow you to experience the hot spots of each country, in this case Greece. No waiting in lines. Awesome restaurants. Nicely appointed hotels. Good transportation. No thinking needed. Just show up and enjoy.
Date of experience: 29 May 2024
Reply from Peony Tours
It is most important to us that our guests fully enjoy their vacation while everything is taken care of, and we are so glad we hit the mark for you, P Ra!
The tour was very good, from accommodations to food. I was very satisfied
Date of experience: 25 June 2024
I never expected that I would have such wonderful time during our 12-day, 7-country Eastern Europe tour. I found out shortly before the trip that I needed a hip replacement surgery and was prepared to sit at coffee shops people watching during the trip as a result. Thanks to our resourceful tour guide Ms. Juliette Lu, who assessed my conditions and local challenges, and made alternative plans for me. For example, she arranged for taxis in Prague and Budapest so I didn’t have to walk too mich. When we visited Plitvice Lakes (十六湖國家公園), she arranged for a different park entrance for me so I could see the beautiful falls without walking too far, as 3 hours of hiking would have been too challenging for my condition. Her experiences, knowledge and care made my trip unforgettable. Thanks, Juliette!
Date of experience: 01 May 2024
Reply from Peony Tours
Hey Grace,
We are thrilled to hear that Juliette provided you with outstanding service and made your trip so pleasant and memorable! She is truly a gem!
Mr. Wei is a nice and responsible tour guide. He handles things very calm. This is the reason I give him five stars.
However, I have some suggestions regarding the tour packages. The information on the English’s version and Chinese’s version has a little bit different on the tour description.
Date of experience: 17 May 2024
Reply from Peony Tours
Hey Michele,
We’re glad to hear that you found Wei great. We appreciate your suggestion about the differences in the English and Chinese tour descriptions and will work to ensure consistency in the future. We look forward to serving you again!
