OnlyDomains Reviews

3,504  •  Excellent
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

I had a number of problems to resolve in setting up emails

I had a number of problems to resolve in setting up emails on my domain. The help that I got helped me resolve this and I had great support in resolving the issues in a timely manner. Very satisfied with the support that I received.

Date of experience: 24 July 2024

Reply from OnlyDomains

Hi Mike,
Thanks for the five star review. 🌟
We are so pleased to hear that we were able to help quickly, and your email set up is now completed.
If you need any further help, we look forward to hearing from you.
All the best,
The team @ OnlyDomains

Rated 5 out of 5 stars

Thanks Joana!

I have been assisted by Joana for a domain related matter and she has been absolutely great! She quickly and efficiently helped me and the issue was solved seamlessly! Thanks Joana!

Date of experience: 24 July 2024

Reply from OnlyDomains

Hi Sonia,
Thank you for taking the time to send us this awesome review.
We have passed on your kind comments and thanks to Joana which has brightened her day!
If you need any further help, we look forward to chatting again.
All the best,
The team @ OnlyDomains

Rated 5 out of 5 stars

Thank you for the great service with a…

Thank you for the great service with a very custom request for a feature (data export) that was not available in the portal. Awesome job! ��

Date of experience: 18 July 2024

Reply from OnlyDomains

Hello James,
We're delighted to hear our team provided an awesome service in assisting with your custom request :)
We loved reading your comments and are happy to have helped.
All the best,
The team @ OnlyDomains :)

Rated 5 out of 5 stars

Rogine helped me well with all my…

Rogine helped me well with all my questions about domain. Thought it will take a lot but things easily were solved for me in few minutes. Muchas Gracias!

Date of experience: 24 July 2024

Reply from OnlyDomains

Hi Aleksandr,
We're so glad to hear that you enjoyed the help and support from Rogine today. We have passed on your kind thanks to her, which has made her day!
If you have any new questions we are always here to help.
All the best,
The team @ OnlyDomains

Rated 5 out of 5 stars

Excellent Customer Support Experience

I recently had the pleasure of experiencing outstanding customer support from OnlyDomains. From start to finish, their team went above and beyond to assist me with an issue I was facing.

Firstly, their response time was impressive—I received a helpful reply within minutes of reaching out. The support agent, Khrystyna, was not only knowledgeable but also extremely patient in guiding me through the troubleshooting process. He listened attentively to my concerns and provided clear, concise instructions that helped me resolve the issue quickly.

What truly stood out was their commitment to ensuring my satisfaction. Even after the initial problem was resolved, John followed up to ensure everything was still working smoothly and offered additional tips to optimize my experience with their product.

Overall, my interaction with OnlyDomains's customer support was nothing short of excellent. Their professionalism, responsiveness, and genuine desire to help left a lasting positive impression. I would highly recommend their services to anyone looking for top-notch customer support.

Date of experience: 23 July 2024

Reply from OnlyDomains

Hello Nitin,
Thank you for taking the time to share your positive experience with our customer support team. We are thrilled to hear that you were impressed with the responsiveness, knowledge, and dedication of our agents.
We strive to provide exceptional support to all our customers, and it is truly rewarding to hear that our team exceeded your expectations. Your feedback is invaluable to us, and we will share your kind words with Khrystyna and John.
Thanks again, and all the best.
The team @ OnlyDomains :)

Rated 5 out of 5 stars

Excellent Experience

I like to work all my domains with this company, OnlyDomains. They are serious, always give quick and clear answers. I will not change them, the best domain provider. Excellent experience.
I'm from Argentina!

Date of experience: 16 July 2024

Reply from OnlyDomains

Hi Elena,
Thank you for your kind words and for taking the time to share your positive experience. We are so pleased that you have chosen OnlyDomains as your domain provider. Your kind comments and five-star review have made our day!
Greetings to you in Argentina!
All the best,
The team @ OnlyDomains

Rated 5 out of 5 stars

Chat service

I dealt with Khrystyna on the chat help...she could not be more helpful on issues that wer quite complex for me such as change of DNS and email settings. Onlydomains is a great company. Well recommend

Date of experience: 17 July 2024

Reply from OnlyDomains

Hi Damien,
We loved receiving your feedback about the help you received from Khrystyna. We have passed on your kind thanks to her. DNS changes and updating email settings can seem complex, but we are always here to help with any questions or guidance. Before too long, you will be a tech expert too.
Thanks for the recommendation; we really appreciate it!
All the best,
The team @ OnlyDomains

Rated 5 out of 5 stars

Very quick in support

Very quick replies on the live chat and answered all my questions professionally and pleasantly. I am new to this and live chat member made me feel welcome and take a quick action

Date of experience: 16 July 2024

Reply from OnlyDomains

Hi Abdallah,
Thank you so much for your awesome feedback!
We're thrilled to hear that our support was super speedy and our team made you feel welcome.
If you have a new question or two, we look forward to chatting again.
All the best,
The team @ OnlyDomains

Rated 5 out of 5 stars

Very quick replies on the live chat and…

Very quick replies on the live chat and answered all my questions in a professional and pleasant way. I am new to this and live chat member made me feel welcome and not stupid which is really great!

Date of experience: 16 July 2024

Reply from OnlyDomains

Hi Chinkgrinder,
We are so pleased to receive your feedback!
Its great to hear our team were able to help with your questions, and you enjoyed chatting with us today.
You are always welcome to contact us anytime with a new question or two.
All the best,
The team @ OnlyDomains

Rated 5 out of 5 stars

Fast response

Tony was very helpful and unlike many live chats I wasn't waiting around for them to reply. Thanks Tony!

Date of experience: 23 July 2024

Reply from OnlyDomains

Hi there @ Lebanese Grocery
We're so glad to hear that you had a positive experience with Tony. We appreciate you taking the time to share your feedback, and we're happy to hear that Tony was able to assist you promptly.
All the best,
The team @ OnlyDomains :)

Rated 5 out of 5 stars

Outstanding service

Outstanding service! Seldom have I had such clear and helpful IT support. Phone discussions were clear and easy to understand given the support person was located within the country I was calling.

Date of experience: 12 July 2024

Reply from OnlyDomains

Hi Rob,
Thank you for your kind feedback!
We're delighted to hear that you found our IT support to be helpful and easy to understand.
We strive to provide excellent customer service and appreciate your positive feedback.
If you need any further assistance, we look forward to hearing from you.
All the best,
The team @ OnlyDomains

Rated 5 out of 5 stars

The agents are always so helpful

The agents are always so helpful! I never get an issue that isn't resolved quickly. Keep up the good work

Date of experience: 18 July 2024

Reply from OnlyDomains

Hi Danny,
We are really happy to hear that its been quick and easy to get our help. We appreciate your kind comments and praise, and look forward to chatting again soon.
All the best,
The team @ OnlyDomains

Rated 5 out of 5 stars

very good and quick support

very good and quick support, its always the best !

Date of experience: 24 July 2024

Reply from OnlyDomains

Hi Nicolas,
Thank you very much for the awesome feedback!
We are pleased to hear you enjoyed our speedy service today.
Thanks for taking the time to brighten our day 🌟.
All the best,
The team @ OnlyDomains

Rated 1 out of 5 stars

Never Ever use this company

Never Ever use this company, they a bunch of scam artists. I moved a domain away from them last year because of stupid charges and no customers support, as they only work NZ time zones. And guess what, they have invoiced me again, for a domain they dont have, and havent had for a year, and continually try and debit a credit card. What a joke, STAY CLEAR< FAR AWAY

Date of experience: 24 July 2024

Reply from OnlyDomains

Hi Dave,

Thank you for the feedback.

We are looking into the issue you mentioned. Usually, if a domain has transferred out, the system will mark the domain as transferred out. We are sorry to hear that an invoice was sent out in error. No payment has been taken and your account is now closed.

Our team is based in many locations, including Napier, Melbourne, London, Mumbai, and St. Ingbert, covering all time zones.

Thank you again for the feedback and all the best,

The team @ OnlyDomains

Rated 5 out of 5 stars

Super fast, efficient and friendly service!

The agent Tony who answered my query very quickly was super friendly and helped me resolve a DNS authentication issue with very clear instructions, everything was done in less than 5 minutes!

Date of experience: 02 July 2024

Reply from OnlyDomains

Hi Vic G,
Thank you so much for the awesome review!
We have passed on your kind comments to Tony which has made his day.
If you need any further assistance, we are always here to help.
All the best,
The team @ OnlyDomains

Rated 5 out of 5 stars

The live chat is awesome!

The live chat is awesome! Anna-Yuliia helped me resolve my issue within 5 minutes, very impressed and glad our domain is with them!

Date of experience: 04 July 2024

Reply from OnlyDomains

Hello Suzy,
We're really pleased to hear Anna-Yuliia provided a swift and efficient service in resolving your query :)
Thank you very much for the fantastic feedback.
All the best,
The team @ OnlyDomains :)

Rated 1 out of 5 stars

avoid they are scamming their users

you scammers, release my domain “brianclub.com”, i am ready to provide all documentation for this domain, no support team is replying, worst service i have ever seen, do not buy from them

Date of experience: 23 July 2024

Reply from OnlyDomains

Hi Hasit,
Please contact our legal team to legal@onlydomains.com as unfortunately we have not been able to validate your documentation.
All the best,
The team @ OnlyDomains

Rated 5 out of 5 stars

thanks for fast assitance

Date of experience: 24 July 2024

Reply from OnlyDomains

Hi Dmitri,
Thank you very much for the awesome feedback!
We are pleased to hear you enjoyed our speedy service today.
When you have a new question or two, we look forward to chatting again.
All the best,
The team @ OnlyDomains

Rated 5 out of 5 stars

Redirecting site sorted out in no time - Thanks

Volodymyr Salovskyi has sorted me out in a short time and has been very patient during the process. He got straight to the problem and guided me effectively to resolve the issue. Big thank you

Date of experience: 25 June 2024

Reply from OnlyDomains

Hello Phillip,
Thank you for letting us know you had a great interaction with Volodymyr in resolving your queries :)
We appreciate your kind comments and are happy to have helped.
All the best,
The team @ OnlyDomains :)