Nutrisense Reviews

541  •  Excellent
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Nutrisense outstanding technical support

Chiemi's fast and complete answer to my technical question was just what I needed. The Nutrisense support has been outstanding. I highly recommend their company.

Date of experience: 23 July 2024

Reply from Nutrisense

Chiemi is on fire! 🔥 We're so happy to hear she's providing such amazing support! Your kind words about our team mean the world to us. Thank you for sharing your positive experience!

Best regards,
Juan your Nutrisense Customer Support Team Lead

Rated 5 out of 5 stars

Excellent program to monitor glucose…

Excellent program to monitor glucose and educate yourself on what works for your own body. The App was so easy to use and provided great insight that I could use daily to tweak my nutrition for the results I was trying to achieve. I lost 20lbs over the course of 12 weeks using the strategies my Nutrisense nutritionist provided me along my journey without feeling restricted from foods I love to eat.

Date of experience: 16 July 2024

Reply from Nutrisense

This is a fantastic review! It highlights everything Nutrisense strives for self-discovery, personalized insights, and achieving your health goals. Huge kudos to your Nutrisense nutritionist for creating personalized strategies that fit your lifestyle! Thanks for sharing this inspiring story and keep up the amazing work!

Best regards,
Juan your Nutrisense Customer Support Team Lead

Rated 2 out of 5 stars

Wish it was better

I don't know if you're getting refurbished / factory second CGMs or what, but I have had one (out of five) last 14 days. Two stopped working after a couple of days and were thankfully replaced by NS, and two fell off before the 14 days. Also, you sent me emails stating that visits with a nutritionist were covered by my insurance, and my nutritionist also made this claim, when they were, in fact, not covered. Fortunately you waived the fee for the two sessions I had before learning they weren't covered, but I was lied to and I had to open a ticket with customer support to resolve the issue. I can't wait for this 3-month commitment to be over. At this point I would not recommend Nutrisense due to my poor experience with the CGM devices and the misinformation about the cost of the nutritionist sessions. I will give credit to your customer service department, as they have resolved all of my issues satisfactorily, but I wish I didn't have all of these issues in the first place.

Date of experience: 19 July 2024

Reply from Nutrisense

We understand your frustration with the sensor issues and misinformation about insurance coverage, and we sincerely apologize for your experience. We take all feedback seriously, especially when it comes to the reliability of our products and the accuracy of information.

We're disappointed to hear about the sensor malfunctions and want to assure you this is not the typical experience for our users. Please reach out to our support team via an in app message and ask to speak to Juan to discuss your concerns in more detail and investigate what might be causing these issues. We're committed to finding a solution that works for you and ensuring you have reliable sensors for the remainder of your program.

We appreciate you bringing this to our attention and want to assure you we're taking steps to address it.

We're glad to hear our customer service team has been helpful in resolving your issues thus far. We want to make sure you have a positive experience with Nutrisense, and we're committed to making things right. We hope you'll give us the opportunity to turn this experience around and help you achieve your health goals.

Best regards,
Juan your Nutrisense Customer Support Team Lead

Rated 5 out of 5 stars

My device broke when attaching…

My device broke when attaching applicator to the sensor. Jennifer responded and resolved the issue quickly by sending a new device. So grateful for the wonderful customer service.

Date of experience: 22 July 2024

Reply from Nutrisense

That's fantastic to hear! We're so glad Jennifer was able to quickly resolve the issue with your device. It's frustrating when unexpected things happen, but we're happy to hear that our team was able to turn the situation around. Thank you for sharing your positive experience!

Best regards,
Juan your Nutrisense Customer Support Team Lead

Rated 5 out of 5 stars

Great responsiveness of Nutrisense team

Chiemi responded quickly and provided great support to solve the problem with my Dexcom sensor!

Date of experience: 24 July 2024

Reply from Nutrisense

That's fantastic to hear! Chiemi sounds like a rockstar! We're thrilled to hear she was able to quickly resolve the issue with your Dexcom sensor. Nutrisense is committed to providing exceptional customer support, and it's great to know Chiemi went above and beyond to help you. Thanks for sharing your positive experience!

Best regards,
Juan your Nutrisense Customer Support Team Lead

Rated 5 out of 5 stars

I was having an issue with my sensor…

I was having an issue with my sensor not scanning. I contacted Nutrisense via app and was given directions on troubleshooting the app. With no luck it was determined the sensor was faulty and a new one was shipped out to replace the faulty one. Jennifer was was quick to help with the issue and I was happy with the resolution.

Date of experience: 16 July 2024

Reply from Nutrisense

That's fantastic to hear! We appreciate you letting us know about the sensor issue. Thanks for sharing your positive experience!

Best regards,
Juan your Nutrisense Customer Support Team Lead

Rated 1 out of 5 stars

I have not had a good experience with…

I have not had a good experience with this company and their processes. I ordered 6 months of service around June 19, 2024. Received 2 CGMs in the mail with NO written directions on how to use or what to expect. I had to YouTube the info that I needed. The first CGM came unglued before the 14 day period. I put on the 2nd one. It expired a few days ago, July 20, 2024 or thereabouts. I have not received any replacement CGMs and upon messaging with Renee on July 22 found out that my new ones will not ship until August 19, 2024, so that's 3 weeks or so of NO readings. This is an EXTREMELY expensive undertaking (almost $2,000 for 6 months financed (BNPL) ($1500 before financing). I would not recommend that anyone go through Nutrisense as they do not explain anything clearly and if I had known that I would end up paying this much money, i would have NEVER signed up for this. There is no telephone number to speak with a live person, only messaging and then they don't work weekends, so you contact them later on Friday or anytime on Saturday, you have to wait until some point on Monday before someone reaches out, and I pray that it's not AI. I cannot believe that I have 6 months of service (July-December 2024) and I'll be paying for it until December of 2025. Also, never received any of the patches to cover the CGM. Weigh your options and make sure that you are CLEAR ON EVERYTHING before you get mixed up with Nutrisense.

Date of experience: 20 July 2024

Rated 5 out of 5 stars

Wonderful Customer Service

In this world it seems that customer service continues to erode, but not with Nutrisense. They continue to help me reach my health goals with a great product. There response time was quick and successful. Thank you for helping live a healthier life. Renee you were great.

Date of experience: 08 July 2024

Reply from Nutrisense

Wow, this message is incredible! Thank you so much for recognizing Nutrisense's commitment to excellent customer service in a world where it can sometimes feel lacking. We truly appreciate your kind words. High fives to Renee for her quick and successful response that helped you on your health journey! That's what we love to hear.

Nutrisense is all about empowering you to reach your health goals, and we're thrilled to be a part of your success story. Keep rocking it, and if there's ever anything else the Nutrisense team can do to help, don't hesitate to reach out!

Thanks again for the fantastic review!

Best regards,
Juan your Nutrisense Customer Support Team Lead

Rated 5 out of 5 stars

I would like that say thank you to the…

I would like that say thank you to the support team of Chiemi and Alina for helping my with my question regarding my package for my CGM's. The items that were missing was the alcohol and patch covers for the CGM's. And they were able to direct me in the right direction to receive those items.

Date of experience: 10 July 2024

Reply from Nutrisense

Thanks for letting us know about your experience with our customer service team! We're happy to hear that Chiemi and Alina were able to assist you with the missing items for your CGM sensors. High fives for Chiemi and Alina for their helpfulness and for getting you the information you needed!

Thanks again for the positive review!

Best regards,
Juan your Nutrisense Customer Support Team Lead

Rated 5 out of 5 stars

Great Customer Service

I am thrilled to share with you that opting back into the app has worked! Chiemi, I cannot thank you enough for all your help and time in guiding me through the process. Your assistance has been invaluable, and I am truly grateful for everything you have done for me.

Date of experience: 10 July 2024

Reply from Nutrisense

This is wonderful news! We're so happy to hear that opting back into the Nutrisense app is working well for you. High fives for Chiemi!

We appreciate you giving Nutrisense another chance, and we're thrilled to be a part of your health journey again.

Thanks for sharing your positive experience!

Best regards,
Juan your Nutrisense Customer Support Team Lead

Rated 5 out of 5 stars

Outstanding Customer Service

I was very happy with the customer service I received! I was given different options to try and when those didn't work they quickly made it right by sending me a replacement.

Date of experience: 11 July 2024

Reply from Nutrisense

We're thrilled to hear you had a positive customer service experience! High fives to the support team for offering different solutions and then quickly resolving the issue with a replacement.

Thanks for the fantastic review!

Best regards,
Juan your Nutrisense Customer Support Team Lead

Rated 5 out of 5 stars

CGM stopped working in less than 24…

my cgm stopped working in less than 24 hours. I reached out to customer support and Jennifer was extremely helpful and was able to get the problem rectified.

Date of experience: 09 July 2024

Reply from Nutrisense

Thanks for reaching out about your CGM malfunction. We sincerely apologize for the inconvenience caused by the sensor stopping work in less than 24 hours. That's definitely not the experience we want you to have with Nutrisense.

We're thrilled to hear that Jennifer from our customer service team was able to rectify the problem and provide excellent service. High fives for Jennifer! Getting you back on track quickly is important to us.

Best regards,
Juan your Nutrisense Customer Support Team Lead

Rated 5 out of 5 stars

Nutrisense is always quickly responsive.

Nutrisense is always quickly responsive to any queries or issues. Only once did I receive inaccurate information, but it was resolved without a problem. It's convenient to be able to message the support team via the app.

Date of experience: 11 July 2024

Reply from Nutrisense

Thanks for sharing your experience with Nutrisense customer support! We're thrilled to hear we're typically quick and responsive to your questions and issues.

Our goal is to continuously improve and provide the best possible experience for our users. Thanks for your feedback!

Best regards,
Juan your Nutrisense Customer Support Team Lead

Rated 5 out of 5 stars

My interaction with Nutrisense so far…

My interaction with Nutrisense so far has been top notch. I had a question about payment and Jennifer was quick and totally helped me. I truly appreciate her help. I wouldn’t hesitate on investing my money into Nutrisense.

Date of experience: 04 July 2024

Reply from Nutrisense

That's amazing to hear! We're so happy Jennifer from our team could answer your payment question and provide top-notch service, Finding the right fit financially is important, and we appreciate you trusting Nutrisense with your investment in your health. Jennifer will be happy to hear your kind words! Onward to a fantastic journey with Nutrisense!

Best regards,
Juan your Nutrisense Customer Support Team Lead

Rated 5 out of 5 stars

My customer service agent was VERY…

My customer service agent was VERY helpful and prompt! Understood my situation via email without a lot of back on forth. GREAT SERVICE, GREAT PRODUCT!

Date of experience: 09 July 2024

Reply from Nutrisense

Absolutely fantastic review! We're thrilled to hear you had a smooth and helpful experience with our customer service team.

Keep on crushing your health goals, and thanks for letting us know about your positive experience.

Best regards,
Juan your Nutrisense Customer Support Team Lead

Rated 5 out of 5 stars

Unbeatable customer service.

The product does exactly what it promises, but the customer service impressed me most. I felt listened to and cared for... companies don't do that anymore.

Date of experience: 08 July 2024

Reply from Nutrisense

That's what we love to hear! Nutrisense is all about providing a comprehensive experience, and we're thrilled that both the product itself and our customer service exceeded your expectations. It means a lot to know you felt listened to and cared for - that's exactly the feeling we strive to create! Thank you for recognizing this!

Best regards,
Juan your Nutrisense Customer Support Team Lead

Rated 5 out of 5 stars

Katie was an excellent resource in…

Katie was an excellent resource in understanding and explaining my CGM results. Some things that I had been doing, thinking them to be healthy and helpful, turned out to be a slight problem. Everything was manageable with guidance and advice!

Date of experience: 20 June 2024

Reply from Nutrisense

We're so glad Katie could help you make sense of your CGM data! It's amazing how those insights can change the way we think about food. We're here to support you on your journey to better health, so don't hesitate to reach out if you have any more questions. 👍

Best regards,
Juan your Nutrisense Customer Support Team Lead

Rated 5 out of 5 stars

Jennifer Rivers was a total…

Jennifer Rivers was a total professional and made me feel so supported and well taken care of. Wonderful experience

Date of experience: 12 July 2024

Reply from Nutrisense

This rocks! We're thrilled to hear Jennifer made you feel like a rockstar throughout your Nutrisense journey.

Thanks for sharing this fantastic feedback!

Best regards,
Juan your Nutrisense Customer Support Team Lead

Rated 5 out of 5 stars

The support chats are always quick to…

The support chats are always quick to respond and help. They were more than flexible with me when I needed to pause the service for health reasons. Always a pleasure to work with and will continuing using their service for the foreseeable future.

Date of experience: 25 June 2024

Reply from Nutrisense

We're so glad to hear that we can be flexible and supportive during a challenging time. 😊 It's our pleasure to work with you, and we look forward to continuing to support your health journey! 💚

Best regards,
Juan your Nutrisense Customer Support Team Lead

Rated 5 out of 5 stars

A valuable tool for informed nutrition…

A valuable tool for informed nutrition decisions. The combination of CGM and expert nutritionist advice helped shape and improve eating habits and overall nutrition. After 3 months of using the CGM, I feel a lot in control of how my body responds to different foods and how my body reacts during intense exercise. I highly recommend.

One suggestion as someone who swims a lot would be offering greater clarity over how to protect the device for swimming - the information is in the FAQs but it does take some digging.

Date of experience: 19 June 2024

Reply from Nutrisense

This is awesome to hear! We're pumped that Nutrisense is empowering you to make informed food choices and take control of your health. High fives for reaching that 3-month milestone - that's fantastic progress!

You're absolutely right, clarity around swimming with the CGM is key. While the info is there, we can definitely do better in making it easier to find. Thanks for the suggestion - we'll be sure to revisit the FAQs and make things crystal clear for all our swimming superstars! Keep up the amazing work, and happy splashing!

Best,
Juan your Nutrisense Customer Support Team Lead