Best in Hotels

14 Jul 2018

I have been in many hostels in many different countries, even developing countries where the standards are significantly lower than it is in Australia. Despite that my one-night stay in Nomads Byron Bay is without doubt the worst hostel experience I have ever had. On pictures online it looks fine: they have a hot tub, nice common areas, outdoor benches where guests are allowed to drink their own alcohol, decent rooms etc. We were seven people checking in at the hostel (after having trouble finding a parking spot in the far corner of a basement, which were badly signposted), and the rooms were fine, more or less what you can expect for a hostel. In the evening, we wanted to take advantage of the hot tubs but when we got in and wanted to turn on the 'bubbles' our eyes were tearing up and started to hurt extremely, so we quickly turned it off and figured we would just sit without the bubbles. After a little while everyone started to feel itchy and uncomfortable in the hot tub and it didn't take long before our entire body felt too itchy to stay any longer in the hot tub - and we hadn't been in for that long. We got out, and as soon as I got up I noticed that all the color in my bikini was gone and it completely was ruined - a bikini I had only worn one time before this and I payed 150$ for. More personal belongings were ruined after the short stay in the hot tub, but the worst part was the redness that was showing on our bodies, my entire body was red. It has now been a week since we for a short time were in the hot tub and most of us still feel itchy on our body and my body is still subjected to redness. I have been in many hot tubs, so have my friends, and never have anyone of us experienced damage to any belongings or redness and itching on any body parts. It is definitely not normal to have either experience but indeed a major health issue. We figure they had put in a wrong chemical or too much of one certain chemical, which I guess can happen, people make mistakes, so I went down to reception the minute after we got out of the hot tub, with redness and a ruined bikini, but was met by a young guy who was unable to help me and just told me to come back in the morning when management was there. I returned in the morning but was yet again told to come back the next morning since management wasn't there. I had to leave so that was not an option instead I left my contact details and was informed that the manager would contact me on the following day. He never did, so I contacted him myself but he never replied. Not once did anyone apologize, give any explanation or compensation for any of this - they didn't even reply when we tried to contact them. One things is the hot tub experience but the fact that no one provides any service and admits their mistake and apologize for it makes me never want to return and also prevent anyone from going there and experiencing the same.

8 Aug 2016

SH

Absolutely perfect! So spacious and everything you could want beautifully presented. The view from every window was magnificent. The staff at Terrace Downs are so welcoming and helpful. Would return in a heart beat.

23 May 2016

HO

Hassle free being able to print it out easy and for such a good price. Thanks away to go

23 Sept 2015

HI

stunning apartment! Would highly recommend staying here. Modern style and relaxing environment. Thank you.