Worst Japanese tea seller ever.
Worst Japanese tea seller ever.
Been a customer for many years. Every spring I check out fresh teas from a number of Japanese sellers, amongst them Hibiki An.
This year I didn't get my order and it turns out it was send to a wrong address - however that happened...
I contacted them many, many times over a few weeks and most of the time received what seemed like an automated (robot?) answer 'your order has been successfully delivered, thank you for your service..."
well, not to me at least....finally somebody answered to my friendly and factual mails by saying they ALWAYS answer directly NEVER thru a robot or automated system...??? And as He coud see that my order was delivered everything was ok. It was like talking to a wall....long story short, nver received my order, lost all my money and received NO customer service AT ALL! This is not what I normally experience from other Japanese tea sellers like Zencha.net for example. drinking Japanese green tea is an almost spiritual custom where scamming your clients out of their money has no place...shame on you...
Think carefully when buying from...you might not believe me but it could happen to you too...better to look elsewhere...
体験日: 2022年8月15日