Beach Cafe Reviews

147  •  Excellent
TrustScore 4.5 out of 5

4.7

In the Beach Clothing Store category

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Reviews4.7

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Rated 5 out of 5 stars

I ordered swimming costume

I ordered swimming costume - was despatched vv quickly & it's a perfect fit - colour great - exactly as pic!
This company never disappoints

Date of experience: 22 July 2024

Reply from Beach Cafe

Hi Georgie!

Thank you for your time to leave a review, we love to hear all our customers thoughts! We are so happy you are pleased with our service!

All the best, The Beach Cafe team x


Rated 5 out of 5 stars

Great choice

Great choice
Such fast efficient service
My dress arrived and it’s Gorgeous
Definitely recommend beach cafe
Will be purchasing again

Date of experience: 20 July 2024

Reply from Beach Cafe

Hiya!

Thank you for your time to leave a review, we love to hear all our customers thoughts! So happy you love your new bits!

Please could you kindly respond to the thank you email you received as we are unable to find your email from the name provided on the review.

All the best, The Beach Cafe team x


Rated 5 out of 5 stars

Great service

Great service, products are beautiful quality and different than the general high street. Products are true to images on the website. I keep returning to beach cafe!

Date of experience: 19 July 2024

Reply from Beach Cafe

Hi Jacqui!

Thank you for your time to leave a review, we love to hear all our customers thoughts! We are so happy you are pleased with our service!

All the best, The Beach Cafe team x


Rated 5 out of 5 stars

Gorgeous clothes - great service

Ordered a beach dress from Beach cafe, it came the next day & although the dress was stunning (came in a lovely presentation box) I wasn’t keen on the colour way of the dress so I returned it & ordered another dress. The return was very easy and they acknowledged my return immediately. The second dress I ordered is also gorgeous and I love the colour on me - I will be keeping it. Great products & great service from beach cafe. I would definitely recommend and will be purchasing more from this company.

Date of experience: 09 July 2024

Reply from Beach Cafe

Hi Suzanne!

Thank you for your time to leave a review, we love to hear all our customers thoughts! We are so happy you are pleased with our service!

All the best, The Beach Cafe team x


Rated 5 out of 5 stars

Service

Great quality beachwear delivered promptly.

Date of experience: 23 July 2024

Reply from Beach Cafe

Hi Kate!

Thank you for your time to leave a review, we love to hear all our customers thoughts! So happy you love your new bits!

Please could you kindly respond to the thank you email you received as we are unable to find your email from the name provided on the review.

All the best, The Beach Cafe team x


Rated 5 out of 5 stars

First class service and high quality product

I received first class customer service, my order arrived within 24 hours, the Juliet Dunn dress is absolutely gorgeous and it was wrapped and boxed beautifully. Thank you for your help Emma

Date of experience: 03 July 2024

Reply from Beach Cafe

Hi Sue!

Thank you for your time to leave a review, we love to hear all our customers thoughts! We are so happy you are pleased with our service and love your new Juliet Dunn dress!

All the best, The Beach Cafe team x


Rated 5 out of 5 stars

Beach Cafe always hits the sweet spotI’m always drawn in by Beach Cafe’s…

I’m always drawn in by Beach Cafe’s fantastic range of beachwear all under one roof. It comes beautifully packaged and, unlike my numerous on-line purchases, I don’t think I’ve ever sent anything back! Gorgeous!

Date of experience: 14 June 2024

Reply from Beach Cafe

Hi Deborah!

Thank you for your time to leave a review, we love to hear all our customers thoughts! So happy you love your new bits!

Please could you kindly respond to the thank you email you received as we are unable to find your email from the name provided on the review.

All the best, The Beach Cafe team x


Rated 5 out of 5 stars

In the EU, no problem with Beach Cafe :-)

Amazing customer service for European shoppers! Shopping online with UK stores can be tricky sometimes due to customs charges etc. Worry not with Beach Cafe however, as they make the whole process very simple and they are super efficient. I will definitely be buying from Beach Cafe UK again in the future, for beautiful items and great customer service. Thank you :-)

Date of experience: 02 June 2024

Reply from Beach Cafe

Hi Renate!

Thank you for your time to leave a review, we love to hear all our customers thoughts! So happy you love your new bits and are pleased with our service!

All the best, The Beach Cafe team x


Rated 5 out of 5 stars

Highly recommended

Excellent choice of top brands which gives lots of choice. I am a confirmed returning customer. Quality, presentation, wrapping and customer service are once again top class which I personally think sets them apart from other on-line retailers.
Highly recommended.

Date of experience: 21 June 2024

Reply from Beach Cafe

Hiya!

Thank you for your time to leave a review, we love to hear all our customers thoughts! We are so happy you are pleased with our service!

All the best, The Beach Cafe team x


Rated 5 out of 5 stars

Great Experience and very good support!

I ordered a dress online from Germany. Shortly after my order, the company contacted me and gave me information about the import/tax regulations. The contact person was always there to support me during and after the purchase process. Shipping to Germany was incredibly fast. The quality of the dress is also incredibly good. I am very happy about this good buying experience.

Date of experience: 10 May 2024

Reply from Beach Cafe

Hi Sahra!

Thank you for your time to leave a review, we love to hear all our customers thoughts! So happy you love your new bits!

All the best, The Beach Cafe team x


Rated 5 out of 5 stars

Never disappointed

Shopped many times with Beach Cafe. Never disappointed and first class service. Purchases arrive quickly and in beautiful packaging. Great website and my ‘go to’ for anything in swimwear and beach chic.

Date of experience: 06 May 2024

Reply from Beach Cafe

Hi Meriel!

Thank you for your time to leave a review, we love to hear all our customers thoughts! So happy you love your new bits!

All the best, The Beach Cafe team x


Rated 5 out of 5 stars

Love Beach Cafe!

Love Beach Cafe! I have been shopping with them for years, they have the best selection of swimwear and holiday clothes. The girls are great, alway super helpful with exchanges and getting something ordered in if i need it.

Date of experience: 08 April 2024

Reply from Beach Cafe

Hi Sandy!

Thank you for your time to leave a review, we love to hear all our customers thoughts! So happy you love your new bits!

All the best, The Beach Cafe team x


Rated 4 out of 5 stars

Beautifully packaged

Speedy delivery, beautifully packaged. Love love love the dress. exactly how its portrayed on the website. Only small downside is that it really smelt, it was a new smell but frankly unwearable, so had no choice but to wash it immediately. For the price it was disapointing. I would buy again from this company assuming it was a one off experience.

Date of experience: 06 March 2024

Reply from Beach Cafe

Hi!

Thank you for your time to leave a review, we love to hear all our customers thoughts!

On this occasion the dress smells of the fabric dye, which is something we are working with the supplier to make sure is gone before we receive them in future. We are so sorry for any inconvenience caused.

Please could you kindly respond to the thank you email you received as we are unable to find your email from the name provided on the review.

All the best, The Beach Cafe team x


Rated 5 out of 5 stars

Beach Cafe has a lovely selection of beautiful clothes.

Beach Cafe has a lovely selection of beautiful clothes. I ordered 6 items, 2 were perfect which I kept. I returned the other items very easily in the original box with returns label, postage paid.

Date of experience: 11 March 2024

Reply from Beach Cafe

Hi Merietta!

Thank you for your time to leave a review, we love to hear all our customers thoughts! So happy you love your new bits!

All the best, The Beach Cafe team x


Rated 5 out of 5 stars

Always a great pre holiday shopping experience 🌞🧿🦞🌴

Always love shopping with Beach Cafe- can be relied on for having a good selection of beachy things and a good availability of sizes, plus great for a bit of inspiration when you’re not sure what you’re looking for.
Delivery is super speedy and efficient as are returns and exchanges. Thanks Beach Cafe!

Date of experience: 01 July 2023

Reply from Beach Cafe

Hello Julia,

Thank you for your lovely review! As always our fabulous team are help you choose the perfect items for your holiday wardrobe. Remember to keep an eye on the site going in to summer as new drops are always being added :)


Rated 5 out of 5 stars

Fergie 👌🏼Excellent service from Beach Cafe

Excellent service
Beautifully packed
Great choice of brands
Easy to order web site
Aftercare also encourages me to purchase again from Beach Cafe

Date of experience: 02 April 2024

Reply from Beach Cafe

Hi Pauline!

Thank you for your time to leave a review, we love to hear all our customers thoughts! So happy you love your new bits!

All the best, The Beach Cafe team x


Rated 5 out of 5 stars

Great experience

Bought a pitusa dress which was sold out everywhere else. Arrived quickly and was packaged in a lovely box. Great service thank you

Date of experience: 19 June 2024

Reply from Beach Cafe

Hi Rachel!

Thank you for your time to leave a review, we love to hear all our customers thoughts! So happy you love your new Pitusa Dress and are pleased with our service!

All the best, The Beach Cafe team x


Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, I was going away on holiday and left shopping last minute! I called up beach cafe and they spoke through sizing and delivery, making sure I got my package the same day! Not only were the girls there patient and helpful the clothing and bikinis I ordered were great quality and beautifully packaged. Thank you beach cafe!

Date of experience: 21 July 2022

Reply from Beach Cafe

Hello Lisa,

Thank you for your lovely review, hope you're well. Should you need any further assistance please feel free to give us a call, live chat us on the site or contact customerservice@beachcafe.com.

We hope you love your new holiday items!

All the best,

The Beach Cafe Team x


Rated 1 out of 5 stars

NO REFUND - RAISED A DISPUTE WITH BANK

Sadly, I have felt it necessary to continue my positive review with a negative already written on 8 March.
I never received my refund of £250.20 for the stained beach cover up.
I received an email on 11 March confirming a refund should arrive within 10 days which it never did. I contacted the company on several occasions to be finally told that the refund was made on 28th March, 18 days later. The refund again was not made.
I was sent 2 exact emails of apology 1 with a discount code, then a £50 voucher but still no refund.
I was left with no other choice but to raise a dispute last week with my bank as I was still hopeful that the refund would be made.
This was resolved within 2 days, beach cafe were contacted by my bank and the payment was made instantly.
This negative experience has left me absolutely drained just before my holiday, the amount of time spent on calls and emails to beach cafe and to my bank were extremely time consuming, no one needs these problems when wrapping up work related things plus packing etc.

Date of experience: 13 April 2024

Reply from Beach Cafe

Marina, please do not attempt to spread lies about our business. Your refund was completed on 28th March and we provided you several times with evidence from our payment provider Sagepay that the refund had been done. Despite doing this, you continued to call every day despite being told that the payment had left our account immediately but your bank may take longer to clear the amount because of the Easter bank holiday. You seemed to be getting a kick out of constantly complaining, and repeatedly telling our staff how often you went on holiday and how much money you spend on beachwear. On the Friday you called and verbally abused our member of staff Tia, calling her a baby, and were extremely patronising, bringing her to tears. We will not tolerate our staff being treated in such a vile way. Tia asked you to contact your bank directly for confirmation your refund had been completed, but you refused to contact them saying you didn’t need to and would contact a solicitor instead. We have NEVER been contacted by your bank after your supposed complaint to them – the refund was already completed on 28th March. This is an outright lie on your part. I hope your review shows as a warning to other retailers not to engage with you and your bullying behaviour. I have rescinded the £50 gift voucher we offered, but if you wish to contact us, I would gladly offer to pay for a Yoga class to hopefully provide you with the peace and happiness you need. Please never attempt to shop at Beach Cafe again.


Rated 5 out of 5 stars

Bought several things from Beach Cafe

Bought several things from Beach Cafe, fabulous quality, and so stylish.
Customer service is good when I have needed advice.
My No 1 site when I need/want a new bikini that is 'different' from the rest.
You dont disappoint Beach Cafe, 2 days to deliver and once again love it!
Thank you Beach Cafe

Date of experience: 15 February 2024

Reply from Beach Cafe

Hi Phillipa!

Thank you for your time to leave a review, we love to hear all our customers thoughts! So happy you love your new bits!

All the best, The Beach Cafe team x