1,077 total
Pitiful. Transaction made on the 31st of May for my son’s learning materials. Still waiting…now for a partial refund for two books out of three unreceived. It seems the website is still active and able to take money for purchases after going into possible collapse. Save yourself the hassle and take your custom elsewhere!
Date of experience: 31 May 2024
I have ordered books and I’m not kidding I’ve reached out to them for the past 3 MONTHS! phones call, emails and live messages all of them are useless and still have no books and they have happily taken my money. Absolutely awful. I still want my money back.
Date of experience: 26 July 2024
Would give no stars if it was option DO NOT use this company I’m still waiting on an order from 8 weeks ago when I emailed the company never heard anything back I eventually rang and left a message, they are 1.6 million in debt and have gone into receivership but will still take your money knowing they will not fulfill the order.
Date of experience: 19 May 2024
If I have less than a star, I would give it. They failed to deliver a book for over 2 months: no apology or explanation. After poking them 10 times, they send me a mail about being a creditor, another ridiculous process to get my money back, No explanation of how that thing will work. So, my 154$ was wasted on this drama, don't even know when I will get back the money. It was an academic book, I had to spend money again.
Even Facebook marketplace is more reliable than Booktopia
Date of experience: 20 June 2024
I like to support Australian business because these days it must be hard to compete with Amazon and Ebay but they need to completely revamp the ordering and delivery process. It takes 30-35 days for your order just to be processed (let alone delivered) and on my last order it was day 44 and order was still unfulfilled and I had not recieved any notification about the delay. I called and requested a refund and they obliged, my money was back in my account in 3 days. I gave an extra star for at least being honest and reputable, but it just takes far too long and the prices aren't low enough to justify the wait.
Date of experience: 11 June 2024
So I ordered from this site as they were the only ones who had the books I was looking for. I got 4 out 7 books arrived and yet still waiting on 3 books it’s been over a month. I tired emailing no response even calling apparently I’m calling outside of their hours! When they are open! There has been no update yet. I’m not happy as I couldn’t get these books anywhere else in nz.
Update: this company doesn’t let their customers know what happening as I did a Google search into why I haven’t received any notification from them.
Date of experience: 03 July 2024
I like that i am supporting a local company but most orders don't ship fast, so expect long delays when you do order a book. But the good thing is they will come very well packed. My current order has been "processing" since June 2nd so I don't expect to get it in a hurry.
Date of experience: 19 June 2024
It was easy to order online. Parcel arrived promptly and the jigsaw puzzle was in perfect condition. The particular puzzle I purchased was sold out on other web sites, so I was glad to find it on Booktpia. I would recommend Booktopia.
Date of experience: 16 May 2024
Booktopia has gone into liquidation. I’m sorry to see you go. Wishing your staff all the very best.
Date of experience: 03 July 2024
Booktopia makes it so easy to find authors that you enjoy reading. Checkout is fast as is the delivery. Anyone from a child to an adult will enjoy the great range from Booktopia.
Date of experience: 02 May 2024
I purchased 5 books from BookTopia (“David Goggins; You can’t hurt me”, “Bessel Van Der Kolk; The body keeps the score”, “Brianna Weist; The mountain is you” and 2 copies for my family of “Belinda Landsberry; ANZAC Ted 50th Anniversary edition”). All 5 books arrived within less than a week in perfect packaging and immaculate condition. And they’ve now become great assets to our personal library. I find Booktopia to be very reliable and very fairly priced (as opposed to insanely overpriced on other companies websites, especially for the particular titles I purchased). They have a great and never ending vast range to suit absolutely everyone.
Date of experience: 16 April 2024
The books were wrapped well.
It took 16 days for the parcel to get to me in New Zealand, whether this was due to Booktopia or New Zealand Post, I don’t know.
I had an email from Booktopia saying that the books were waiting to be picked from their supplier, that was the only communication from them until the parcel arrived. There was no tracking number supplied.
I was happy with their offer at that time of free postage.
Date of experience: 27 February 2024
I haven’t received my book since 5 months now, their customer care is always not working
Date of experience: 08 March 2024
They won't answer calls. It's been over 10 weeks since placing an order that would 'arrive in 14 days'. Cannot even get in contact to get refund. I used to use frequently to support an Australian company, but the service has just been getting worse and worse.
Date of experience: 04 July 2024
Booktopia was able to source and supply what was proving to be a hard-to-find book. The online transaction was easy to follow, safe and secure. Prices were competitive and delivery prompt. Happy to recommend Booktopia based on my recent excellent experience.
Date of experience: 22 April 2024
I mostly listen to audiobooks these days, but some stories deserve the attention that comes with holding a real book in your hands. I've found Booktopia to have a very good selection that is priced affordably. They pack the books extra safely, which I appreciate, and postage has been super speedy.
Date of experience: 08 November 2023
Super Happy!
Good pricing and my package arrived in perfect condition. Excellent communication by email. Even though delivery took longer than I thought, they were very quick solve my delivery concern by tracking my order down and getting back to me by email. Overall, they were very good and happy to purchase from them again, so thank you Booktopia.
Date of experience: 27 June 2023
A site that has your back!
After I found Booktopia, I regretted using other online stores simply because the prices were cheaper. This, coupled with a lucky voucher code I found, prompted a buying spree :)
I'd say what validated my view was their customer service: I accidentally ordered duplicate copies of books across mutliple orders, and they refunded me within a couple hours of me putting out the query - no questions asked.
Date of experience: 15 September 2023
I ordered a Deluxe edition of the Hobbit, it was in stock at a really great price. As it was a gift I ordered it with Express shipping and it arrived two days later (which I've never experienced with AusPost before) so well done on processing the order quickly! It was quite an expensive book still, so I appreciate the thorough, sustainable packaging that kept my book safe.
Date of experience: 11 December 2023
One star is too generous. They don't respond to emails, they don't respond to phone calls (25 minutes waiting in one call, 28 minutes the next). Simply, they don't respond. Note they were pinged by the ACCC for $6 million for misleading statements about consumer guarantee rights. Say no more.
Date of experience: 01 July 2024
