Best in Vision & Hearing

An hour ago

EC

Efficient service

20 hours ago

CS

Firstly the delivery company were awful, claiming that they made three attempts to deliver the package. There has never been a problem in the pasty. Secondly your response to my queries was cut and paste saying "Having checked, your order is with the Colissimo network and it is now due for delivery, please expect delivery of your order by end of day or latest by tomorrow." I got this message three times, and still no delivery. Thirdly I tried to call and after a 20 minute wait I got a guy whose english was only rudimentary but when I re-ordered the lenses he assured me that I would receive confirmation within the hour, two days later I have heard nothing

2 hours ago

LD

They work, they look nice, they feel nice

3 days ago

DF

So simple to use the website. Such a wide choice available and competitive prices. Easy to order and delivery so fast. The surprise gift (reading sunglasses) went down a treat 👍

4 days ago

TI

Lenses ordered 8 days ago by my husband Michael and still not arrived. They were supposed to be delivered by Fastway who are not responding and Alensa are doing nothing to fix the situation. We now have to go get lenses elsewhere as we have run out.

3 days ago

TM

Excellent service and ultra secure packaging.

10 hours ago

JO

From the 1st phone call to Paul Byrne everything went fast and smooth, collected at the airport on time, dropped to hotel, pre op with consultant followed by ECG ,X ray,blood tests in 2 hours the following day, Surgery went perfectly, collected from the hotel by friendly staff for physiotherapy twice a day ,Chris and the team were in constant communication 24/7, I am now in recovery back in Ireland ,thanks to all at HCA

9 Jul 2024

Having dealt with two other hearing aid companies - it was third time lucky to have found independent living & Hearing . Recently I had difficulty with the aid, I thought I’d have to travel from Donegal to Dublin to have it repaired - after a phone call a representative was assigned to call to my home . The representative that called was Joanne Mc Gee . Her customer service and Knowledge of the products was outstanding - her help and guidance was exceptional . After she replaced my hearing aid , she texted me that evening and next day to check on how I was doing . Joanne knew I was going to France for work ,a week later she texted me again to check on me . I had felt the volume could be better , as soon as I got home Joanne called to adjust the volumes for me , I could not get over this attention . I hope the company recognise her for the employee she is . Very well done Joanne , from a very satisfied customer . Kindest Regards Patrick Mc Fadden 6 Ballyraine Letterkenny Co Donegal F92 R2FH.

27 Jun 2024

CD

Great experience - treatment was very straightforward, with care first class. Would highly recommend - wish I had done it sooner.

28 Apr 2024

GR

I decided to get laser eye surgery after having many issues with my gas permeable contact lenses. I booked in for my free consultation and confirmed I was a perfect candidate for LASIK surgery. I had to have a couple of follow up checkups because of the hard lenses I wore. I was then cleared for surgery and I booked in, it was only then I paid the €400 deposit when booking my surgery date. The surgery day went very smoothly. The surgery was painless and very quick, expected it to feel a lot longer! There is some discomfort, but no pain . The laser is only on for less than 1min on each eye. I was extremely happy with the care I was given at the Dublin clinic. Every member of the optilase staff I came in contact with, whether that was receptionists, the surgeon or optometrists, all were amazing. So kind, friendly, knowledgeable and made me feel very comfortable and at ease. Really important, particularly on the day of your surgery. My surgery was at around 4pm in the day and by the next morning I was able to see properly, it was even better than what I was expecting. Completely life changing surgery and I wish I had have gotten it sooner! I couldn't recommend optilase more. Very professional, friendly, clean and comfortable facilities and passionate staff. They really care about what they do. Thanks again to all the team for everything!