48 total
I received very personal attention from your customer service department. I had a problem with the gimbal on the Autel Evo II drone that you sold me. Customer service got me connected with the Autel repair department. in the USA. It was repaired under warranty.
Date of experience: May 05, 2024
I bought an ESC board to replace in my Avata.
The ESC seemed to not be working because the solders were done properly, motor had the initial check spin and the rest of the drone was working except the ESC was giving me error constantly.
I contacted support and they told me that no replacements are to be provided for single parts.
I call this a waste of money and poor customer service. I decided to send me drone to DJI repair service which promptly adressed the issues and repair it. Do not waste your money!
Date of experience: June 01, 2024
Reply from Volatus Drones Canada
Hello Marco,
Thank you for sharing your feedback. We apologize for the inconvenience you experienced with your ESC board replacement. We aim to provide reliable products and support, and we regret falling short of your expectations in this instance.
We would like to provide you with a resolution, please contact us directly at 1(855)741-8324 ext. 103. We highly value your business and eagerly anticipate the opportunity to enhance our service to you in the future.
Transaction was smooth. The DJI Air 2S was almost new with all accessories.
Date of experience: February 15, 2024
While I got charged immediately and shipping was fairly prompt, the post sales customer service was non-existant. My e-mail re. my purcahses was not even responded to, and we were forced to drive to their physical location to get any assistance.
Date of experience: July 15, 2024
Reply from Volatus Drones Canada
Dear Brian,
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience and frustration you experienced with our post-sales customer service.
It's disappointing to hear that your email regarding your purchase was not responded to promptly. This does not align with the level of service we aim to provide. Please know that we are actively working to improve our communication channels to ensure all customer inquiries are addressed in a timely manner.
We appreciate your effort in visiting our physical location to seek assistance. Your feedback is invaluable to us as we strive to enhance our customer support processes and ensure a better experience for all our customers.
If there's anything else we can do for you or if you have any further concerns to discuss, please feel free to reach out directly. We're committed to resolving any issues and improving our service.
MOST IMPORTANT IS FRIENDY SERVICE WITH KNOWLEGE, THE RIGHT COMBINATION TO A VERY HAPPY CUSTOMER. I HAVE DOING BUSINESS WITH THESE FRIENDS FOR ALMOST 10 YEARS.
Date of experience: July 15, 2023
Reply from Volatus Drones Canada
Hey Luis,
Wow, thanks a lot for your fantastic review! We're so glad to hear that our friendly service and expertise have kept you happy for almost a decade.
We truly appreciate your loyalty and trust in us. If there's ever anything else you need or if you want to share more feedback, feel free to reach out anytime.
The price of the work quoted to me was not worth it. Half of the balance due was a technician fee (work fee). The rest were small parts to be replaced and were simple plastic pieces to replace that snap on. They even took off my propellers and left them off, and I had to request that they be put back on when picking up my drone.
Date of experience: July 16, 2024
Reply from Volatus Drones Canada
Hello Matt,
Thank you for sharing your feedback with us. We're sorry to hear about your disappointment with the pricing and service you received. We strive to provide transparent pricing and excellent service to all our customers.
The technician fee reflects the expertise and high standard of service provided by our technicians. Replacement of the Gimbal's Yaw Arm involves the dismantling of the gimbal which requires meticulous attention to ensure precise alignment and functionality.
We sincerely apologize for the oversight regarding your propellers. It was not our intention to inconvenience you, and we appreciate you bringing this to our attention. We'll use this feedback to improve our processes and ensure that such issues do not recur.
If you have any further concerns or feedback, please feel free to contact us directly at 1(855)741-8324 ext.103. We highly value your business and eagerly anticipate the opportunity to enhance our service to you in the future.
Staff was very very helpful and the repair was completed within a couple days.
Date of experience: July 05, 2024
Recently required service on a Chasing M2 that has been giving me troubles intermittently for a few years now. I was very happy to find that Volatus now has a Chasing trained tech and within 2 days my M2 was returned both repaired and upgraded. The service and communication was excellent and I will be returning to Volatus for all of my Chasing and DJI requirements. Highly recommend.
Date of experience: July 05, 2024
Reply from Volatus Drones Canada
Dear Alan,
Thank you so much for your glowing review! We're thrilled to hear that you had a positive experience with our service department regarding your Chasing M2.
We're pleased to inform you that Volatus Drones is also an authorized warranty center for Chasing products. Having a Chasing trained technician on our team allows us to provide specialized service and support for your devices.
We're glad that we could repair and upgrade your M2 promptly while keeping communication clear and efficient throughout the process. Your recommendation means a lot to us, and we look forward to serving you for all your Chasing and DJI needs in the future.
If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out.
1. In advance phone advice of the likely cause and remedy.
2. Fast turn around for quote and repair
Suggestions
1. Make your web forms easier to use so an invoice and receipt can be more easily provided.
2. My MicoSD card placed in my box went missing. Place the MicroSD card in an envelope for the customer.
Date of experience: July 06, 2024
Reply from Volatus Drones Canada
Thank you for your detailed feedback! We're glad to hear you appreciated our phone advice and the quick turnaround for your quote and repair.
We also value your suggestions and will work on making our web forms more user-friendly to ensure easier access to invoices and receipts. We're sorry to hear about the missing MicroSD card and appreciate your suggestion to place it in an envelope for added security. Your input helps us improve our services, and we look forward to serving you even better in the future.
Best regards,
Fast overnight service!! Pleasant to deal with.
Date of experience: July 25, 2024
Guy knew exactly what I was talking about so I didn't hesitate to order online and the delivery was fast considering I live in Nunavut
Date of experience: July 11, 2024
Customer service is up to par. They’re very professional and people friendly. And they get the job job
Date of experience: March 14, 2024
Reply from Volatus Drones Canada
Hey Ojarvy,
Thank you so much for your awesome review! We're thrilled to hear that you found our customer service professional and friendly.
If there's anything else we can do for you, just let us know. We're here to help!
Great product selection and very timely shipping. Would be 5 stars but the only shipping option was Canada Post Expedited. Shipping was almost 50% of the order price. Some other options for shipping would be great for small, non time-sensitive orders.
Date of experience: June 17, 2024
Reply from Volatus Drones Canada
Dear Shane,
Thank you for your feedback and for choosing Volatus Drones. We're thrilled to hear that you're pleased with our product selection and the timely shipping of your order.
We appreciate your suggestion regarding shipping options. We understand that having more choices can enhance the shopping experience, especially for smaller, non time-sensitive orders.
If there's anything else we can assist you with or if you have further suggestions, please don't hesitate to let us know. We're here to ensure your satisfaction.
Volantus has very good customer relations and a very knowledgeable staff.
I've enjoyed all my transaction with volantus.
Keep up the great work!!!!
Date of experience: June 11, 2024
Reply from Volatus Drones Canada
Dear Andy,
Thank you so much for your fantastic review! We're thrilled to hear that you've had positive experiences with Volatus Drones. Providing excellent customer service and having knowledgeable staff are priorities for us, and we're delighted that we've met your expectations.
Your encouragement means a lot to us, and we're committed to maintaining the high standards you've come to expect from us. If there's anything else we can do for you or if you have any further feedback to share, please feel free to reach out. We're here to help!
The ordering process at Volatus was a breeze, and the staff, especially Rachel, were incredibly helpful and knowledgeable. Rachel, as the manager, truly goes above and beyond to ensure customer satisfaction, making the experience exceptional. Highly recommended!"
Date of experience: July 13, 2024
Reply from Volatus Drones Canada
Thank you so much for your kind words! It’s wonderful to hear that you had a smooth ordering process and a positive experience with our team. We always strive to ensure our clients are well taken care of, and we're glad that came through in your visit. Your recommendation means a lot to us. We look forward to serving you again soon.
Fast and clear response to my message enquiry. My questions were answered by a knowledgeable sales associate. The items were shipped in short order.
A bit disappointed that the props were not available with no expected date. I would shop with them again and recommend others to do the same.
Date of experience: May 28, 2024
Reply from Volatus Drones Canada
Dear Dave,
We're delighted that you appreciated our fast and clear response to your inquiry, and that our knowledgeable sales associate was able to assist you effectively. We apologize for the disappointment regarding the props not being available at this time.
Rest assured, we're actively working to restock and update our inventory. We appreciate your understanding and patience in this matter. Should you have any further questions or need assistance in the future, please don't hesitate to reach out.
Thank you once again for your support and recommendation.
Great customer service and support. Very knowledgeable staff.
Date of experience: July 18, 2024
I was able to get the info I needed over the phone and then make sure they had the product in stock and order it right away.
REALLY friendly AND knowledgeable staff, super easy to deal with.
Date of experience: June 17, 2024
Reply from Volatus Drones Canada
Dear Dan,
Thank you so much for your kind words! We're thrilled to hear about your positive experience with our team. Providing excellent customer service is a top priority for us, and we're glad that our staff was able to assist you efficiently and with a friendly manner.
If there's anything else you need or if you have any further questions in the future, please feel free to reach out. We're here to help!
Date of experience: June 11, 2024
