4,780 total
Very courteous staff, and manager. Both are very helpful. Great price & service.
We are returning customers, and will be again.
Date of experience: June 28, 2024
Reply from TA Appliances and Barbecues
Hello Rick, thanks for your review and for your business!
We spent $36,000 on appliances for our home and they did not add out $8500 double wall oven to warranty. trying to get through to someone and speak to a real person is impossible. I highly recommend shopping anywhere but here. Once they get your money the communication dies there.
Date of experience: January 25, 2024
Reply from TA Appliances and Barbecues
Hi Greg, we apologize that you were not contacted. Can you reach out to our customerservice@taappliance.com team to give them some information so they can assist you? Thank you in advance.
I needed a new dishwasher ASAP as mine broke. I purchased it online and had it within a week. Great communication and the delivery process was very smooth and easy. 10/10 would recommend.
Date of experience: June 05, 2024
Reply from TA Appliances and Barbecues
Hi Sam, thank you for using our online store and we hope you love your new dishwasher!
Everything went smoothly. Staff at the warehouse lowered the appliance on the scissor dock to truck level where I could load and strap the fridge safely.
Great service. Thank you
Date of experience: July 18, 2024
Reply from TA Appliances and Barbecues
Hi Tom, thank you for choosing TA! We hope you love your new fridge!
You helped me pick the best dishwasher for my needs. You gave me a reasonable price for it. The installer came when he said, installed it efficiently and cleaned up afterward.
Date of experience: July 19, 2024
Reply from TA Appliances and Barbecues
Hi Datin, thanks for choosing TA! We appreciate your business!
TA Appliances is awesome!!! Had a damage to my BBQ. Told them about the dent due to delivery, they refunded me $75.00 plus tax! All in all, a great company, with great products!!! Customer service ROCKS!!! Nice people, kind and helpful…. Thank you TA Appliances 🙏🏽
Date of experience: June 27, 2024
Although we encountered some difficulty in receiving one of the 3 grilles (back ordered) that was to be shipped from your Kitchener warehouse, Matt was very helpful in obtaining this last grille from the warehouse by having it sent by Purolater directly to our home. Greatly appreciated.
Your new store located on Dundas St is very open and spacious. If we need any new appliances in the near future, we will surely visit your store.
Thanks again for your follow up and customer service.
Date of experience: July 09, 2024
Reply from TA Appliances and Barbecues
Hi Eugene, thank you for shopping at our new Superstore in Mississauga. We are happy to hear Matt worked it out for you and apologize for any mix ups. We hope to serve you again soon!
We were so excited when we purchased our appliances and happy with the price. Delivery day came and half of them were missing. We were assured that they had all been shipped, only to find moments later (when they actually checked) that some had been left behind. One piece was on backorder, and we were told that the day of delivery, even though we had ordered the appliances 3 months earlier. we were told to expect it in a month. That date went by, no communication until I called a few days later. We were given 3 more ETA's. The appliance didn't come and the company never bothered to communicate anything with us. more than six months later, it arrived. We specifically asked where to pick it up. When we arrived there, we were redirected to another warehouse. The whole experience was frustrating and very stressful, and could have been avoided if someone had the courtesy to call, email, or text us. Terrible service. Will never shop there again.
Date of experience: June 11, 2024
Reply from TA Appliances and Barbecues
Hi Suzanne, we apologize for your experience. Can you reach out to customerservice@taappliance.com with details on your experience so they may help you? Thank you in advance.
the sales lady, Kayla Carcamo. She was welcoming, informative and helpful. The store was not fully set up due to a recent move but she made the experience very nice.
Date of experience: June 22, 2024
Kevin listened to what I wanted and then showed me the appliances that would meet our needs. He answered every question and concern that I had. He was kind and respectful and I appreciated it so much. I was also able to leave the delivery of the appliances in his hands as he worked with our project manager. We are grateful for his excellent customer service.
Date of experience: June 22, 2024
Kerry is amazing. Really took care of everything process was seamless. Quick response time. Answered all questions. Great prices.
Super happy to have found TAappliances
Date of experience: July 12, 2024
Laurie was friendly and knowledgeable, when buying our barbecue.
Delivery was timely, on date specified. Guys were great, as well.
Date of experience: July 09, 2024
When asking for help with ordering the outdoor fridge I found on the website, the response from the salesperson was prompt and friendly and helpful was able to provide me the accurate additional details regarding the delivery date since the product had to be ordered in from the supplier.
Date of experience: July 18, 2024
Reply from TA Appliances and Barbecues
Hello, thank you for using our online store to purchase your new fridge. We appreciate your business!
Jay de Dios was very knowledgeable and did an excellent job getting the barbeque that I wanted.
Thanks again for the great service!
Date of experience: June 25, 2024
Sam's #1 assistance and quality service.
Also, when I picked up my BBQ, staff took the time to securely wrap the BBQ and its components so no damage was done during transport.. then assisted me to load it into my vehicle
Date of experience: July 05, 2024
Reply from TA Appliances and Barbecues
Hi Trevor, thank you for your business. We hop you love your new BBQ!
I ordered a Weber Kettle Grill to be assembled and picked up. I was waiting for 2 weeks and had not heard from TA. I called and whoever I was talking to said it had been done for a week. The second complaint was that I thought I would be picking it up at the store on Victoria Street in Kitchener. I had to go to the warehouse in the back of an industrial area. Overall not a present experience. At least the Weber works great.
Date of experience: June 24, 2024
Reply from TA Appliances and Barbecues
Hi Steven, thank you for your feedback with your purchase. We apologize for any mix up and hope you will give us a chance in the future!
Great selection of high-end appliances. The staff is very knowledgeable and great to deal with. The salespeople are not pushy at all which I really like. Overall I would recommend TA Appliances for anyone looking for a great selection of good quality appliances at a good price.
Date of experience: July 10, 2024
Reply from TA Appliances and Barbecues
Hello Rafal, thanks for your business and for your 5 star review!
When I selected pick up from the store, the items actually weren’t available at the store, but a warehouse that wasn’t conveniently located like the store was. This wasn’t disclosed until the items were ready. Also responded to the email that it would take me a few days to arrange pick up as pleasantly the items were ready sooner - but never received a reply to my email or acknowledgment of it. At the warehouse signage was terrible and no instructions given prior on how to actually contact anyone there. Turns out the day we went there, there was painting and the button to ring inside was covered over. Upon actually calling the store was informed they would call the warehouse and let them know we were there. Someone who I can only guess was the warehouse manager opened the door and seemed to care more about yelling at the poor guy doing the painting instead of acknowledging we were even there as customers. Certainly no service after the fact and seeing how this manger treated his employees there, the painter and ignoring us, never shopping at TA again. I can’t even remember when this was as I’m also only receiving this review weeks after the fact.
Date of experience: July 18, 2024
Reply from TA Appliances and Barbecues
Hi Kyle we do apologize for this experience. Your feedback is very valuable and we will try to implement some better instructions for customers using our main warehouse. We hope you will give us a chance to earn back your business.
Was told when put a deposit on new refrigerator that there was lots in stock and would be able to have delivery within 2.5 weeks. After 3 weeks and hearing nothing, phoned and was told there is no refrigerator assigned to my order and time of delivery is unknown as all available refrigerators have been assigned to other orders.
Date of experience: June 24, 2024
Reply from TA Appliances and Barbecues
Hi JD, our team will reach out shortly with an update. Thank you for your patience.
I was looking for a new BBQ and a brand I was considering had a discount. I was keeping an eye on it when I got an email advertising a no tax event. I called and the no tax would apply to the Brand that I was interested in and it would apply to the discounted price. I ordered one and was able to pick it up a few days later.
Date of experience: June 06, 2024
Reply from TA Appliances and Barbecues
Hi Luciano, thank you for choosing TA. We are glad you could take advantage of our NO tax sale and hope you love your new BBQ.
