54 total
This compay provides an excellent customer service.
They called me about my web order just to be sure I was buying the right thing. WOW!
Delivery was a breeze, I have recieved exactly what I was ordered and very well packed.
Date of experience: June 24, 2024
Reply from Rugged Books
Thank you for you feedback!
Helped with all the questions & fast service
Date of experience: June 25, 2024
The website was good to get information on what I was looking for. The phone call I made to them was far more helpful, with unexpectedly (in this day and age) thorough service. I somewhat knew what i was looking for in a Toughbook and was helped along in a very professional way. Professional and not overly formal just like me. Being a Canadian site I didn't have to jump through hoops to get what I wanted to me.
Date of experience: April 25, 2024
Reply from Rugged Books
Hi Denis,
Thank you so much for your feedback. I'm delighted that you found the phone call was helpful!
Very helpful and informative staff. Able to answer questions quickly and accurately. Would recommend doing business with this company.
Date of experience: June 21, 2024
Supplied a difficult to get hold of item and it arrived very promptly - Many Thanks
Date of experience: June 21, 2024
Laptop was not properly configured with correct 1TB SSD. when tech remote into it the system error out. They had to send me a bootable key to re image the laptop, whi h currently i am still waiting on.
-buying a new product shouldn't be or need to be configure by the customer buying a expensive product should be plug and play.
-so I suggest that the company should test the product before shipping them to the Customer, or the customer pays the price of waiting and frustration to a corrupt laptop that cant be use.
-company just need to take ownership instead of trying to make themselves look good on answering my complaint.
Date of experience: December 21, 2023
Reply from Rugged Books
Hi Marivic,
Thank you for reaching out to our support.
Let's first address the 1TB issue. It seems there was a glitch during the processing of the 1TB into the unit, causing the display to incorrectly show 512GB instead of 1TB. Although it is a 1TB it just appears to be 512GB. While this occurrence is rare, we acknowledge it can happen.
Also, we sent a recovery USB to fix the issue. In which our team will be able to help you out step-by-step. You should receive the USB today (Jan 2). According to the shipping carrier.
I know the end of the year can be quick paced, but just a reminder that shipping companies do delay their shipping because of the holidays.
Look out for the USB and give us a call when you need assistances.
RB Team.
I had a question about the batteries and accessories being compatible with the new MK3 Toughbook FZ-55. The support team replied to my email in less than an hour and said the descriptions weren't updated to include the new MK3 model. The next day I looked at the website again and they had already updated the product pages. Ordered the laptop and an extra battery on a Saturday, received a shipping conformation on Monday morning (which is when I realized Rugged Books was in Canada) and it was delivered on Tuesday! Great purchasing experience!
Date of experience: April 29, 2024
Reply from Rugged Books
Hi Shawn, thank you for awesome feedback! Glad your enjoying the new MK3,
Quick and uncomplicated
The order arrived sooner than expected (maybe because I am located in Ontario), was easy to track, and was carefully packaged without unnecessary wrapping. Everything in good working order. This is my third order from the company, and I am entirely satisfied with the experience.
Date of experience: May 23, 2024
Reply from Rugged Books
Thank you so much for your kind review! We're delighted to hear that your order arrived quick and in excellent condition. We truly value your loyalty and look forward to serving you again in the future!
Prior to ordering I spoke to a helpful Rugged books employee. A+, courteous and helpful, saving us a significant amount.
A few days later we received a Panasonic Toughbook in "Like New" condition. Very few blemishes. The machine works as expected. All we had to do was DL the Sierra Wireless utility so that the wireless modem would communicate. Painless.
Date of experience: February 23, 2024
Reply from Rugged Books
Hi Jason, we are stoked that you purchased from. Great feedback!
The staff was really friendly and went over and above to supply me with the best (actually better) model of Toughbook at a better price than the other companies I was looking at. The laptop that I received from them was an extremely low hour model that looked brand new without the brand new price. I actually received it in two days from the order. I am extremely happy with this purchase experience!
Date of experience: February 27, 2024
Reply from Rugged Books
Thank you Andrew! We appreciate your fantastic review!
I would have to give Rugged Books 10 Stars out of 5, cause they deserve it!
I received my refurbished keyboard not knowing what to expect....I opened the box and was blown away with the quality...absolutely awesome Rugged
Thank you and please employ more ladies!
Date of experience: April 22, 2024
Reply from Rugged Books
Hi Dave, Thank you for that awesome review!!
Responsive to my request to change delivery service on short notice, tablet looks and operates like new with no scratch of visible defects. Good service and easy to get in contact with on the phone or email👍
Date of experience: March 25, 2024
Immediate phone response to an Email requesting support. Quick diagnosis that required shipping for repair. A second phone call one hour after the laptop arrived with repair estimates. Total down time was 3 days (two in shipping). Best service out there.
Date of experience: December 06, 2023
Reply from Rugged Books
Hi Dennis!
Thank you for your positive feedback! We're thrilled to hear you had a great experience with our support team—immediate phone response, quick diagnosis, and a smooth repair process resulting in only 3 days of downtime. We appreciate your kind words and look forward to serving you again.
I ordered a Dell 7202. It was refurbished but when it arrived it looked brand new. I was very impressed. I was considering ordering one from Amazon but the reviews weren’t good so I chose Rugged Books and I’m glad I did. If I need another tablet or laptop I will definitely be ordering from them again.
Date of experience: January 24, 2024
Reply from Rugged Books
Hi Chris!
Fantastic to hear that you enjoyed our experience!
When I reached out for assistance on selecting the Wryghte equipment, Naz was excellent in asking the right questions so we can understand the needs of our organization. As it turns out, I had ordered a one laptop for trial, and he indicated that that would not serve as well. a more reliable, less expensive option that would fit our needs
Best of all, he dropped off an initial sample of that proposed item that same day. we received the paperwork to ship the other laptop back, and when we placed in order for five of the Wryghte devices, it got shipped quickly.
Date of experience: October 05, 2023
The correct part was easy to find. After I placed the order, I received a call from someone from Rugged Books verifying that the item I order was the one I actually needed. Once we verified the item was correct, shipment and delivery was prompt and the item arrived in perfect condition and work properly. I will use Rugged Books again when I need items for our ToughBooks.
Date of experience: November 30, 2023
Reply from Rugged Books
Hi Larry,
Thanks for your kind words! I'm happy you found the right part easily.
Used product in great condition, as advertised. Quick delivery. Would not hesitate to buy from ruggedbooks again for future needs.
Date of experience: March 25, 2024
I ordered two renewed ToughBooks from RuggedBooks and the items were in "like new" condition. I had questions I sent via email and I received a phone call reply in just a few minutes. Outstanding customer service. I will order from them every time I need another rugged computer.
Date of experience: September 05, 2023
Great service, shipping, and products. I ordered a Toughbook 55 and it came just two days despite only choosing the standard shipping option. I had a question and Bob from the Sales Team answered it quickly and clearly. The packaging was very delicate and secure with no physical damage to the laptop. The laptop iteself is running well from what I can see in the last 5 minutes it's been open. Great business, people, and product!
Date of experience: January 09, 2024
Reply from Rugged Books
Hi James,
Thanks for your awesome feedback!
Ordered a CF-31 MK5, and received it quickly which was very nice. However upon receiving this laptop, it was unfortunate that there was some oversights that were either missed, or just not attended to.
First, the 'L' key was sticking quite a bit. I'm not talking about a sticking where it just bothered my OCD, but rather a sticking that was intense enough to trigger the 'L' key being spammed 5-6 times in typing, until it popped back up. So I had to pull that off and clean it myself with rubbing alcohol to get the gunk out of it. Now it's fine.
Second, the cooling fan inside the computer is sounding like its bearing is on its way out, as it's making a noisy rumble when it kicks on. So I've already had to order a replacement one to catch this issue before I get a potential failing cpu cooler. $20 replacement off Ebay, so nothing too crazy to fix.
I get having a company like this they have tons of computers they likely go through, and it's not like the computer is broken, but small things like this would be nice to not have to worry about as a consumer. Especially since both issues I noted appeared within the first 15mins of powering on the machine for the first time.
All this is to say, if you order a laptop from here, expect that it'll overall function, but that you may have to do some follow up home-repairs on it for small things. But I'd say overall I think this will be a great computer for the purpose I ordered it for.
Date of experience: January 07, 2024
