690 total
There is something fishy going on....
The reviews on Reddit for this product are all negative. Especially when comparing the product to the ads for it on Facebook.
I don't trust the reviews on Trustpilot for this product. It doesn't add up.
Date of experience: 27 July 2024
Shipping was no problem, everything was OK. But the toy doesn't encourage playing at all, it doesn't roll, it just bounces roughly on one spot and doesn't move smoothly.
t's not what its looked like in the advertising video and unfortunately doesn't live up to that expectation
Date of experience: 13 July 2024
Very supportive team with quick response. I am looking forward to getting my order soon!
Date of experience: 22 July 2024
The company was pretty quick in delivering the Wloom.
I really liked to be updated about the staus of the delivery.
Also the letter of how to improve the experience with the Wloom for the cats is a great idea.
Btw. my cats love the Wlooms
Date of experience: 18 July 2024
Very nice product and it is all very good but one slip up which I noticed is that the correct address was not on the package and as such my delivery went to the ground floor rather than the 10th floor. The unit number was right but not the floor. I am very happy now that I do eventually have my product.
Date of experience: 19 July 2024
A terrible product, simply scam. I didn't manage to get a refund due to a late answer from them
Date of experience: 25 July 2024
So far the service has been great I can only imagine how much my kitties will love there product upon arrival .
Date of experience: 20 July 2024
Fantastic customer service for a fun but “buzzy” cat toy! Thanks so much Alex for making things right so fast👍🏻
Date of experience: 19 July 2024
I purchased the WLOOM toy and my cat loved it. Unfortunately after a few weeks, the toy was defective and couldn’t move on its own with the different programs. I wrote to customer service of my concerns and they were very swift and effective in dealing with the issue. They sent me a new one as a replacement and I was very happy with the after sales service. Thanks to Patrick from the customer service team for resolving my issue swiftly
Date of experience: 06 July 2024
Even though my cat wasn't interested in the power ball, the customer service rep, Alex, was very knid and offered excellent assistance. l
Date of experience: 13 July 2024
Alex in guest service was both immensely helpful in answering all my questions as well as prompt!
Date of experience: 15 July 2024
Got some issues not with the item but with delivery (the parcel was stuck somewhere and we were endlessly waiting) which was promptly and professionally solved by Alex from customer care who decided to send us another item for free! We then finally received the item we had ordered. Our cat is happily playing with it. Just a bit nervous at the beginning, then he understood how to deal with it.
Date of experience: 27 June 2024
Yes I did not receive the product the 1st time but Alex was so lovely, fun and very helpful. Fantastic customer service! Way to go Wloom!
Date of experience: 14 July 2024
Address was wrong at ordering and was quickly fixed before packed left warehouse.
Date of experience: 15 July 2024
My cats love the powerball 2.0, others scared them but they love playing with these.
Had a Problem with charging them, but the support was really fast and good, turns out its important to use the original cable.
Date of experience: 09 July 2024
The customer service was fantastic and after sending one email they took care of everything from there effortlessly.
Date of experience: 06 July 2024
The toy for our Cats that i ordered is great. The Cats like it even though they were scared of it at the beginning. The toy seems to have a good overall quality with a good accu.
Although i have to say that the shipping took its time because it had to travel from China to Germany.
Date of experience: 24 June 2024
All very good but ball is surprisingly loud on the floor…
Date of experience: 10 July 2024
That toy sounds like a great idea but its so noisy and the lights are too much. Our cat was just scared so we brought it to the neighbours house and the three cats were also scared. So I spend 20 Euro for nothing, what is annoying but that our cat still has no toy when he is alone is much more sad.
Date of experience: 05 July 2024
Great customer service. Reached out as they needed more info for their shipping service so a few emails later and a meow back to my cat my package should arrive soon.
Date of experience: 29 June 2024
