Best in Telecommunications Service Provider

7 hours ago

CS

CUSTOMER SUPPORT NON EXISTENT I have had major problems with my Samsung Galaxy S23 phone since February,when it was only 6 months old, it's now end of July. I have been constantly calling Optus since February about constant drop outs, shrieking call noise unable to use internet. Following their intructions I now have totally lost all 6,000 Photos contacts business documents wiped clean by their useless technicians. And still not able to use phone. I think the Indian Support people mean well but it's my understanding that Optus tell them to avoid repairs to device at all costs. I cannot emphasize my disgust with optus enough. They sent me a questionnaire promising to call me back, well that didn't happen. I notice their approval rating with Review websites is 1.2☆ out of 5. That is pretty disgusting in my books. Their approval rating is probably one of the lowest in existence. And no doubt one star approval because you must at least give one star to be able to give a review. Please be advised dealing with OPTUS will honestly tear you apart. They have no intention of giving any Customer Support. My recommendation is STEER CLEAR, STEER CLEAR, STEER CLEAR OF OPTUS

2 hours ago

JA

Very quick connection to service, hassle free. Great price and deal on Bundled deals. Very happy with the overall experience. Speed has been fantastic on my FTTP connection. Great to be with an Aussie owned ISP that give a hoot about fair deals.

2 days ago

Installed e sims before leaving Aus.. Did not and could not activate when arriving London...had to buy Lyca sims.

2 days ago

RL

Fast support awesome products.

2 days ago

MA

Problem resolved in minutes. Support team member was extremely helpful # had vast product knowledge, also he was very pleasant.

2 days ago

ER

ClickSend has allowed us to create an easily edited emergency contact method for our employees regardless of where they are located. Great platform. Thank you!

3 days ago

MB

I was with AGL since their inception (and ETSA before that) A couple of years ago I made a change when they reduced my solar rebate for the umpteenth time and wanted to buy my power for 3c and sell it back to me for 40c + a hefty daily supply fee. Impossible to contact them by e-mail to ask for a more competitive deal and I wasn't prepared to spend my day on hold by phone. After I switched providers, they called me to get me back, but the unbeatable 'please stay' deal they offered (by post!) was worse than the plan I was leaving because! Loyalty is no longer rewarded by any companies who somehow believe it's cheaper to get new customers than retain existing ones so It's wise to review bills annually and compare. This year, I was due to leave Ovo Energy as they discontinued my Solar Plan and they put me on a deal that was $580 above the Energy Made Easy lowest reference price. AGL were in the mix (just) and offered a 10c solar feed in tariff for the first 14kwh per day on their website the link 'view rates and other tariffs'. This made the 'Solar Savers' Plan competitive (5th place on projections) but when I proceeded to finalise my switch, I discovered that further down that page, the feed in tariff was actually only for the first 10kw per day. This sounds small, but made a significant difference to the annual cost in the vicinity of $200. At best it is misleading, and at worst, false advertising. I rang them to clarify and 'yes', it was on the first 10kwh - just as well I checked. Fortunately, I hadn't finalised the switch and cancelled my intended switch to AGL. But... as they say "Buyer Beware" - especially with (all) the energy companies. Check the fine print and ensure you're getting the rates you sign up for. Not much use complaining to them (or any energy company really) since they provide no easy or realistic mechanism and really don't want to hear from you! Even listing their phone number in 'Contact Us' is written in a confusing manner to deter callers who don't have an emergency!

5 days ago

DS

The information provided was precise and I was given time to make up my mind. Was able to compare with the previous supplier.

6 days ago

CS

The staff have been good, the company seems to be trying hard , i like that to be able to see everything.

5 days ago

GO

Worst customer service I never had like this before. I bought new phone and ,l wanted to transfer my eSim from my old phone. I tried from their transfer the eSim to other phone I got error message and called them, they said my phone is not in their eSim service. I called them what can I do they said get replacement sim, and I asked them where can I get, they said go to Telatra shop and I will get it, I went to Telatra shop asked for replacement sim , but they said can't provide for Boost customer again I called them. They said buy $2 starter pack and we will roll over your plan to new physical sim and I can use it. I bought the sim and called them, the guy deactivated the eSim, call disconnected , I called from other phone and explained the thing the guy said it's come in replacement sim so all remaining data's vanished and only 28 days valid, but the guy who transfer eSi. to physical sim never say anything about data roll-over, now I lost nearly 10GB data and 15 days of expiry date.