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RELATE 2024: Zendesk unveils the industry’s most complete service solution for the AI era
CX leader launches AI agents, agent copilot, and AI-powered Workforce Engagement Management (WEM) to power exceptional service
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Zendesk CTO deep dives into 2023 CX Trends Report - Part 2
The combination of high stakes and economic uncertainty has prompted businesses to examine their customer experience…
Zendesk CTO deep dives into 2023 CX Trends Report - Part 1
The last several years have brought about not only constant change, but immense change – this…
Our newest climate commitment: Zendesk joins $1B initiative for carbon removal
Zendesk is joining a leading climate initiative called Frontier to commit to accelerating and scaling permanent…
Zendesk Partner Awards: Celebrating our 2022 Winners
Today, we announced our annual Partner Awards, which showcases leading businesses around the world who demonstrate…
Zendesk delivers on carbon neutrality to customers and employees
As of the close of 2022, Zendesk delivered a carbon neutral product to our customers, and…
Zendesk named to Newsweek’s 2023 list of Most Responsible Companies
Zendesk has been honored among Newsweek magazine’s 2023 Most Responsible Companies. The award is given to…
Meet the leader behind our Global Veterans Network
Employee Communities (ECs) have always played a critical role in building the culture at Zendesk, and…
Zendesk enhances partnerships with Slack and Zoom
The Zendesk technology partner ecosystem extends the core functionality of our industry-leading CX solution across the…
Company Announcement
Today we announced to our teammates that we’ve made the tough decision to reduce our global…
No and low code technology is revolutionizing software development
Last week, Zendesk’s CTO, Adrian McDermott, presented at The Economist’s Innovation@Work conference on how no and…
Zendesk legal team earns Mansfield 2.0 Certification for its commitment to diversity
Our legal team has been recognized for its commitment to diversity, equity and inclusion after participating…
New Zendesk app powers CX agents on the go
With 62% of customers willing to switch to a competitor if they do not get the…
Environmental action to immigrant rights: Inaugural Tech for Good Impact Award recipients will use Zendesk to champion range of social causes
Last June, the Zendesk Foundation’s Tech for Good program asked nonprofits how they would use the…
Zendesk Women in Leadership series: Taking charge during change
Leadership skills are forged during crises, and the past couple of years has challenged even the…
Response to EU-US Data Privacy Framework Executive Order
Zendesk applauds the release of the Executive Order On Enhancing Safeguards for United States Signals Intelligence…
Meet Zendesk's new engineering leadership
Developing new products at scale that engage customers through an exceptional and simple user experience requires…
Social impact at Zendesk goes digital first with Benevity
Prior to the start of the Covid-19 pandemic, Zendesk employees were highly engaged in community volunteering…
Turning AI into purposeful platforms for customers
Over the last 70 years, AI has progressed dramatically, especially in customer service. We have all…
The Center for Humanitarian Technology employs Zendesk solutions for faster aid in Ukraine
The Center for Humanitarian Technology (CFHT) has named Zendesk as a crucial technology partner in the…
Nairobits and NPower Join the Zendesk Foundation’s CX Agent Training Program
Zendesk is excited to announce that two new partners – Nairobits and NPower – have joined…
Press releases
June 20, 2024
Zendesk launches venture fund to fuel AI startupsApril 16, 2024
Zendesk collaborates with Anthropic and AWS to help businesses deliver exceptional AI-powered customer experiencesMarch 13, 2024
Zendesk to Acquire Ultimate