Service blueprint

Lynn Shostack coined the term ‘Service Design’ in 1982 to help organizations understand and unpack it’s behind the scene processes and the subsequent interactions between them. Focussing on the more…

Service blueprints visualize organizational processes in order to optimize how a business delivers a user experience.

A service design project - Explore Starbucks' services and opportunity space for a new normal situation

The journey mapping template can be used to create service blue prints, such as the one I created here.

Map out the entire process of service delivery, above and below the line of visibility

Service Design Blueprint designed by Lance Weisser. Connect with them on Dribbble; the global community for designers and creative professionals.

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Service blueprints visualize organizational processes in order to optimize how a business delivers a user experience.

VOYCE Whakarongo Mai - Service Design and Operating Model | Best Awards

Savannah Riverboat Cruises' service exploration