Featured Content
July 22, 2024
Amazon Connect’s Contact Lens now provides generative AI-powered after contact summaries to agents immediately after the interaction ends.
July 22, 2024
Two new verdicts could move technical decisions and implementation away from those who know the policies best, and lengthens the time it will take to accomplish legal adjustments to accommodate...
July 19, 2024
Also, ConductorOne releases its helpdesk automation, CallRail launches an AI-powered Convert Assist, and Omilia launches Pathfinder.
Trending
News & Views
Webinars
![NICE logo NICE logo](https://cdn.statically.io/img/www.nojitter.com/sites/default/files/NICE-LOGO_1200_RGB_no-background.png)
June 14, 2024
NICE
There is a fine line between self-service solutions that empower customers and self-serving tactics that prioritize efficiency over...
![NICE logo NICE logo](https://cdn.statically.io/img/www.nojitter.com/sites/default/files/NICE-LOGO_1200_RGB_no-background.png)
March 20, 2024
NICE
When it comes to AI for CX, if it’s done right, it’s practically invisible while seamlessly enhancing customer experiences. When done...
![Cognigy Logo](https://cdn.statically.io/img/www.nojitter.com/sites/default/files/logo_cognig.png)
March 6, 2024
Cognigy
In today's dynamic contact center landscape, efficiency and customer satisfaction are paramount. AI Copilot and Agent Assist solutions are...