Free Users
Please check out our documentation.
If you can’t resolve the issue please make a new post on our support forums.
The following issue types are covered under free support:
- Bug Reports (reproducible on the Twenty Twelve theme)
- Theme Integration assistance (for unmodified, freely available themes on wordpress.org)
Please allow up to 7 days for a response on the free forums.
For everything else including help with custom & premium theme integration, advice and basic customisation, please purchase a Pro licence and create a new ticket. We aim to respond to all Pro tickets within 24hrs (Mon-Fri).
Pro Version Users
Max Mega Menu Pro v2.4!
We are aware of an issue where, in some cases, Windows Defender is flagging the megamenu-pro-2.4.zip file as being malicious. This is a false positive. To resolve this please ensure you have the latest security intelligence updates installed: https://www.microsoft.com/en-us/wdsi/defenderupdates.
For extra peace of mind you can also test the zip file for viruses against 62 databases here: https://www.virustotal.com/gui/home/upload. Once you are happy, you can still install the update.
Latest Updates – Free (v3.2+) & Pro (v2.4+)
If you have recently updated Max Mega Menu and are expriencing issues, please follow the steps below before contacting us.
- Update both Max Mega Menu (free) and Max Mega Menu Pro to the latest versions
- Go to Mega Menu > Tools and Clear the CSS Cache
- Clear any site caches you have enabled (e.g. minification/caching plugins, CDNs, server caches etc)
If you have an active Max Mega Menu Pro licence please use the form below to create a new ticket.
We respond to tickets within 24hrs, Monday – Friday, 10am – 5pm GMT.
If you have not received a response within 24hrs please check your Spam folder.