Capgemini Public Sector

The role of Chief Data Officer in the public sector is constantly evolving. This free CDO Playbook from IDC will help you understand your approach, and what it takes to do your job well – so you have a firm foundation on ever-shifting sands. Download it here: https://bit.ly/3VlRVqW #ChiefDataOfficer #PublicSector #CDO #CDOPlaybook 

Why should governments make mobiles their platform of choice? Find out in our short film. For a deeper view, including best-practice examples from around the world, download our latest point of view, Citizen Services for the Smartphone Age: https://bit.ly/46cV7u7 Alessia Capula | Sandeep Kumar MBA MSc CISSP FBCS CITP Joanna Jaoudie (JJ) | Jaison Thomas | Elisa Vlaanderen Nia Roberts | Marc Reinhardt #Governments #SuperApps #CitizenServices #PublicSector

How easy is it to access government services online? Is it any easier than it was four years ago? In the latest European Commission #eGovernment Benchmark report, the digital maturity of Europe’s government’s is once again under the spotlight. This year, progress has been measured not only over the past 12 months, but across the past four years as well. And the good news is that Europe’s online services are more user-friendly than ever 🌐. As the latest report notes, the progress in digital maturity over the past four years is logical –considerable investment and priority has been provided towards enhancing digital government services in Europe due to the ambitious EU targets set for digital transformation. As an example of this progress, for those people seeking to access life events related to Justice ⚖️, there has been a significant jump of 13 points in the level of services made possible with vital IT elements, known as Key Enablers. For more insight into Europe’s eGovernment maturity, download the report: https://bit.ly/3Zy4Acc Marc Reinhardt | Sem Enzerink | Jochem Dogger Pierre-Adrien Hanania | Niels Van Der Linden | Hugo LHUILLIER #DigitalGovernment #GovernmentServices #PublicSector

Governments worldwide are making strides in offering almost all services digitally. However, accessibility remains a significant challenge. Dive into how digital services are evolving and the hurdles still faced in ensuring everyone has equal access. Read more: https://lnkd.in/dGmCBzPQ #DigitalTransformation #PublicSector #Accessibility

How digital are Europe's governments, and how accessible is it for citizens and entrepreneurs to engage with them online? The latest EC #eGovernment Benchmark report reveals that eGovernment in Europe is becoming increasingly digital, connected, and interoperable. However, there is still progress needed to achieve the Digital Decade target of 100% online availability of public services. Key highlights indicating the growing digital maturity include: - 91% of central government services are now available online. - AI is gaining prominence, with 29% of EU27 portals across five life events offering AI-powered live support functions. - The gap between the average score of the top 10-performing countries (87 points) and the lower performers (64 points) has narrowed by 5 points over the past four years, as the lower-performing countries catch up. It is fascinating to see how digital tools are making various life events easier. Hear more insights from Marc Reinhardt, our Global Public Sector Leader and download the full report to explore how some countries are pioneering digital service delivery with AI: https://bit.ly/46pqgcS Niels Van Der Linden | Jochem Dogger | Sem Enzerink Pierre-Adrien Hanania | Hugo LHUILLIER | Etienne Grass #DigitalGovernment #GovernmentServices #PublicSector

This year’s #eGovernment Benchmark evaluates AI-chatbot capabilities for the first time, and I found it interesting to see use cases already demonstrating the compelling power of AI in supporting the delivery of online public services. However, the Benchmark report does reveal a scarcity in the uptake of AI capabilities, with only 29% of portals across the five life events measured in the EU27 offering AI-powered live support. Let us know your pick in this poll and share your views in the comments. Check out more of these game-changing AI use cases in public service delivery in the eGovernment Benchmark report here: https://bit.ly/3tcJowj Marc Reinhardt | Niels Van Der Linden | Sem Enzerink Hugo LHUILLIER #DigitalGovernment #GovernmentServices #PublicSector

We were delighted to be a part of the Digital Europe Summit as our leaders Hugo LHUILLIER and Pierre-Adrien Hanania attended the event, in the context of first interactions with the trade association Digital Europe, of which Capgemini is a proud member from.   Following key topics were discussed:   - How can we embrace emerging technologies and their cross-border potential, whether it’s generative AI, the roll-out of 5G, or intelligent automation of new virtual experiences? - How do we move from policy to delivery in the EU, such as with the Data Act, AI Act, Chips Act – and how can the EU reaffirm its global competitivity in those areas - How can the public sector specifically align with up-to-date standards in the digital field, supporting public agents and better serve the citizen?   This summit was also the occasion to celebrate Pierre-Adrien’s election as Vice-Chairman of the Digital Europe Working Group for public services. In this function, Pierre-Adrien will be at the frontline of cross-border efforts for a more digitized public sector that embraces principles like the once-only principle, omnichannel processes and interoperability across departments and organizations.   Let us know your thoughts in the comments and our leaders will get back to you!   #DigitalEuropeSummit #PublicSector #GenAI

European eGovernment continues to mature, with more online services now available to citizens and businesses alike. The latest EC #eGovernment Benchmark report reveals that 91% of central government services across Europe are available online. This is moving Europe steadily closer to the EU’s Digital Decade goals in 2030. But not all online services are equal and there remain several service gaps that need to be addressed before this target is reached. ➡️ Which countries are forging ahead in providing online public services? ➡️ What’s holding back digital interoperability across the EU’s borders? ➡️ How will AI impact the provision of digital government services? ➡️ Does your local authority need a digital injection to catch up with central government service delivery? Find out by downloading the latest report: https://bit.ly/3tcJowj Marc Reinhardt | Niels Van Der Linden | Jochem Dogger | Sem Enzerink #DigitalGovernment #GovernmentServices #PublicSector

Of all the roles in government today, Chief Data Officer (CDO) is one of the most Interesting. But as Philipp Fuerst, PhD shares in this video, it’s also challenging – whether you’re a CDO or trying to find one. 🎥 That’s why we sponsored IDC to distil everything it knows about the role into a CDO Playbook. 📘 In the playbook, you’ll discover: - what public sector leaders should look for when recruiting a Chief Data Officer and what CDOs should expect from the role 🔍 - the four types of Chief Data Officer and the strategies, structures and support each type needs to succeed🧩 - inspiring examples of how Chief Data Officers are transforming governments across Europe 🌍 For more on this increasingly impactful role, download the CDO Playbook for free: https://bit.ly/3RirCB1 #ChiefDataOfficer #PublicSector #CDO #CDOPlaybook

Explore how innovation and smart technology are transforming public safety in our latest blog from Critical Communications World 2024. Discover how cutting-edge solutions are securing our communities and shaping the future of public safety in this blog by our experts: https://lnkd.in/d-YK6uCm Fotis Karonis | Pierre Fortier | Nazirali Rajvani Patrice Crutel | Mayank Shah #PublicSafety #Innovation #SmartTech #CriticalCommunications #CCW2024