Want to transform passive browsing into engaged shopping? Dive into a world where your customers can try on and examine your products in an immersive environment, significantly improving conversion rates and reducing return rates. Benefits of #ImmersiveCommerce: ➡ Increase average order value ➡ Boost impulse purchases ➡ Grow brand loyalty ➡ Enhance profitability Watch the video and download our latest PoV to understand how Capgemini can help you transform your commerce into one-of-a-kind experience – leveraging immersive technologies. https://bit.ly/3SjaPOT #CustomerExperience #Capgemini #DigitalTransformation #RetailInnovation Xaviere Tallent, Amish Desai, Alexandre Embry
Capgemini Customer Experience
IT Services and IT Consulting
Paris, Paris 7,874 followers
Building customer experiences that are as personal as they are effective
About us
The Capgemini Customer Experience (CX) proposition and suite of offerings allow our clients to transform their relationships with their customers and create experiences which provide rapid and sustainable value, both for their end-customer and their own organization. Our approach is personal rather than personalized. Empathizing as well as analyzing. Putting You first, every time. We’re embracing humanity, sensitivity, and intuition to invent new experiences. These are grounded in rigorous analysis and cutting-edge technologies, to be as personal as they are effective. Experiences that build relationships, one interaction at a time. Our clients are the heads of Marketing, Sales, Customer Service, Commerce and IT. Our offerings are built to meet their needs. To do so we orchestrate Experience Design, Transformation Consulting, Marketing Execution, Architecture and Technology integration capabilities… all in strong collaboration with our clients. We help our clients in: •Creating experiences that build relationships •Continuously evolving and reinventing brand purpose and proposition with their customers •Embracing humanity, sensitivity and intuition – grounded in rigorous analysis and cutting-edge technology •Delivering Agile and Scalable CX projects We call it, “You. At Scale.”
- Website
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https://www.linkedin.com/digital-customer-experience
External link for Capgemini Customer Experience
- Industry
- IT Services and IT Consulting
- Company size
- 10,001+ employees
- Headquarters
- Paris, Paris
Updates
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Watch Maarten van Beek and Suat Karagöz from Eneco eMobility Nederland, a fast-growing electric vehicle charging services provider, discuss how they worked with us to scale their client service function and serve customers better, faster, and cheaper. Our latest client success story explores how Microsoft Dynamics 365 Contact Center – a Copilot-first cloud contact center, powered by #generativeAI – enabled Eneco eMobility achieve these benefits: ✅ Increased customer and employee satisfaction ✅ Improved agent productivity (average wrap-up time reduced by 50%) ✅ Enhanced case throughput ✅ Reduced training time from four hours to one ✅| Lowered licensing costs by a factor of two Contact us to find out how your organization can leverage Gen AI and other smart technologies to improve the service experience for both, your employees and customers: https://bit.ly/3y7r62e #CustomerExperience #AICustomerService Peter Ruiter | Paul Harrison | Naresh Khanduri | Xander van der Poel
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#ImmersiveCommerce experiences, whether in B2B or B2C, elevate customer engagement to unparalleled sophistication and convenience. It enriches the customer experience at every step of their journey while delivering tangible and sustainable business outcomes for companies: ➡Improve conversion rates ➡Reduce return rates ➡Increase average order value ➡Foster brand loyalty ➡Boost profitability Watch the video and download our latest PoV to understand how Capgemini can help you drive business growth by embracing immersive technologies at scale: https://bit.ly/3SjaPOT #CustomerExperience #Capgemini #DigitalTransformation #RetailInnovation Xaviere Tallent | Amish Desai | Alexandre Embry
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🛫Heathrow Airport serves millions of passengers a year. Hence, a seamless #DigitalExperience is essential. By partnering with us and DevOps leader Copado the airport elevated its digital #CustomerExperience using Salesforce. Learn how this collaboration transformed the airport into a smoother travel hub: https://shorturl.at/RHZVx #CX #DigitalTransformation
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Transforming commerce isn't just about adopting new technologies; it's about delivering tangible and sustainable business outcomes. Imagine a shopping experience where your product is the star and your customer is the hero. Capgemini can help you turn this vision into reality, offering a multi-sensory journey that strengthens your brand and deepens customer loyalty. With #ImmersiveCommerce, expect to: ➡️ Improve conversion rates ➡️ Reduce return rates ➡️ Increase average order value ➡️ Foster brand loyalty ➡️ Boost profitability Watch the video and download our latest PoV to learn more. https://bit.ly/3SjaPOT #CustomerExperience #Capgemini #DigitalTransformation #RetailInnovation Xaviere Tallent | Amish Desai | Alexandre Embry
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With the grocery industry's impending digital shift 3-5 years away, some grocers are holding back on digital investments. But there's a compelling reason to act now: Those who perfect their online experience stand to see substantial growth, capturing a larger market share and potentially surpassing the average digital sector growth rate of 9.1% . Learn more about how strategic investments can enable your organization to get ahead of the digital grocery trend https://bit.ly/4bpobR8 #DigitalGrocery #AdaptToCompete #FutureOfRetail #CustomerExperience
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We are delighted to be recognised as a Leader and a Star Performer in EverestGroup's Marketing Services PEAK Matrix® 2024 evaluation for our ability to deliver connected, digitally-augmented global marketing operations and meet our clients' future requirements. Discover our strengths and how we can transform your marketing function to enable seamless customer experiences here: https://bit.ly/4bVjPRm #ConnectedEnterprise #ConnectedMarketingOperations #CustomerExperience
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Over the next five years, grocery e-commerce is projected to grow at a CAGR of 9.1% over the next five years... but is that growth a good thing for grocers? For many the answer is no. Legacy systems and processes are standing in the way of profitability. Find out what steps grocers can take to transform their digital offer and reposition digital channels as a growth engine https://bit.ly/4bpobR8 #DigitalGrocery #AdaptToCompete #FutureOfRetail #CustomerExperience
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Grocers lost a whopping $23B in digital sales in 2022 due to unavailable or unsubstituted items. Sound familiar? It may be time to rethink your digital offer. Find out how your organization can leverage advanced data capabilities and transformative technologies like AI and GenAI to improve availability and optimize costs: https://bit.ly/3RcO4vt #GroceryFulfillment #AdaptToCompete #FutureOfRetail #CustomerExperience #DigitalTransformation #AI #GenAI #GroceryIndustry
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For grocers, the path to profitability may not be straightforward, but it’s a journey worth taking. With digital channels playing an integral role in the future of the industry, it may be time to rethink your digital grocery offer. Find out how you can transform your digital operations to enable successful, scalable, sustainable digital grocery offers https://bit.ly/4bpobR8 #DigitalGrocery #AdaptToCompete #FutureOfRetail #CustomerExperience