Leveraging #AI for learning and development is happening inside Kraft Heinz, Procore Technologies, GE HealthCare and Databricks.
These companies are leveraging Uplimit for #workplacelearning and #customereducation.
Three themes are evident in how these companies are re-designing corporate and customer education:
#1 Building Gen AI literacy as a movement rather than a course.
Kraft Heinz created a 24-hour follow the sun global learning event organized around three topics:
What is AI and what are its power and challenges?
How is AI used at Kraft Heinz and what are some internal projects underway at the company?
What does AI mean personally and professionally for each of us?
Next step: piloting AI and ChatGPT for Everyone, giving employees a hands-on introduction to a range of AI tools. GE HealthCare was also an early adopter in building this type of #AI literacy.
#2 Personalizing the learning experience in the context of the business.
Procore Technologies first built a skills framework for both technical and non-technical jobs which identify key skills and define specific sub skills at four levels: beginning, approaching proficiency, proficient, and advanced levels. Then using the Uplimit Procore developed a range of learning programs, some created by AI, which were personalized to the level of each learner and in the context of their job role.
#3 Expanding upskilling to customers and measure results.
Databricks used the "flip the classroom model," for customers by first engaging them with a range of content, videos, and exercises, and then, collaborating with them online in a series of synchronous sessions with a live instructor. The results: course completions rates exceeding 75%, and importantly learning sessions have been scaled from 20 customers to up to 1,000 without additional cost.
As Gallup reports in a recent survey, 61% of workers say upsklling opportunities at their company are an important reason to stay in their current job. Investing in upskilling powered by gen AI is not just about staying ahead of the technology curve. Companies that are early adopters in developing enterprise-wide AI literacy for both employees and customers are able to unlock greater efficiency, increase productivity, enhance innovation, and better attract and retain employees.
Ekpedeme "Pamay" M. Bassey, Kristy Callahan, Rebecca Scales, Rochana Golani, Julia Stiglitz, Zayd B., Sourabh Bajaj, Karie Willyerd, Jenny D., Eric Dingler,
Salesforce Ventures, Uplimit, Kraft Heinz, Procore Technologies, Databricks, GE HealthCare Salesforce Ventures
See Forbes article: https://bit.ly/4dcdKAN
Executive & Career Coach | Fractional CLO, Leadership Development, and L&D Strategist | Author | Speaker| Entrepreneur
3wLove this but I would add that training designed for leaders should be designed differently than how most current training is designed. The current standard is often boring and doesn’t provide enough “how” to help a leader incorporate and change behavior.