Salesforce Ben’s Post

A week has passed since the Salesforce World Tour Essentials in Copenhagen, and I'm still running high from the energy 🚀 🇩🇰 Here are my top takeaways and reflections: 1️⃣ GenAI is more than just a new technology. GenAI will provide a lot of quick wins but to realise its full potential and gain sustainable long-term value GenAI needs to be embraced as a transformation across the organization. Salesforce delivers innovation built into the core of the platform laying the foundation for transforming the business. 2️⃣ GenAI will have a big impact on the future customer expectations and values. 1) Customer expectations will continue to increase while 2) making it harder for businesses to build credibility, authenticity, and trust with their customers. 3) Differentiation will be driven by a business’ core product quality, service, values, and brand and 4) human involvement will be seen as a premium offering. 3️⃣ It’s clear that the quality of input data determines the quality of the output. Prioritizing robust data models and integrations and streamlining processes to ensure accuracy and availability will be a key focus. 4️⃣ We have a lot of tools in our toolbox, especially with the continuous flow of technological advancements. The biggest value is achieved when new technology is carefully and strategically assessed and adopted, not just seen as a magic bullet to all our challenges. Reach out if you want to grab a coffee and discuss ☕ #Innovation #Tech #Salesforce #generativeAI #B2BCommerce #Commercial #Operation #Digtal #ITArchitecture #Bluestage

Get ready to dive deep into the world of Salesforce with the most anticipated Salesforce events of 2024. Whether you're a seasoned pro or just starting out, these events are your gateway to mastering Salesforce technologies and expanding your professional network. Explore now👇 #salesforce #salesforcevents #dreamforce #salesforceevents2024 #salesforceworld #salesforceohana #salesforcecosystem

 𝐒𝐞𝐧𝐝𝐢𝐧𝐠 𝐄𝐦𝐚𝐢𝐥𝐬 𝐰𝐢𝐭𝐡 𝐀𝐭𝐭𝐚𝐜𝐡𝐦𝐞𝐧𝐭𝐬 𝐌𝐚𝐝𝐞 𝐄𝐚𝐬𝐲 Hey everyone! So, I'm diving into Salesforce, and guess what I found? You can now send emails with attachments and PDFs straight from Salesforce Quotes using 𝐋𝐢𝐠𝐡𝐭𝐧𝐢𝐧𝐠 𝐖𝐞𝐛 𝐂𝐨𝐦𝐩𝐨𝐧𝐞𝐧𝐭𝐬! Cool, right? I'm pretty new to Salesforce, still learning lots. But this feature caught my eye. It makes sending important stuff a breeze – no more hassle! But here's where you come in. Got any other ways to do this? Share in the comments! Let's chat and learn together! Keep rocking, Salesforce crew! #salesforce #learningisfun #letschat

Thrilled to announce that I'll be virtually attending Dreamforce '23, Salesforce's premier event for innovation, networking, and learning! 🚀 In today's interconnected world, the virtual experience is more powerful than ever, and Dreamforce promises to deliver a dynamic and informative event right to our screens. Here's what I'm looking forward to during my virtual attendance: 🌟 Virtual Keynotes: I'm eager to tune in to inspirational keynotes and gain fresh insights into the ever-evolving world of CRM and customer success. 🤝 Digital Networking: Although we won't be meeting face-to-face, I'm excited to connect with professionals from around the globe in the virtual networking sessions. Let's make new connections and explore potential collaborations. 🖥️ Interactive Workshops: The interactive virtual workshops offer hands-on learning opportunities, allowing us to acquire practical skills that can drive our success. 📡 Innovations Showcase: Salesforce's commitment to innovation is unwavering. I can't wait to explore the latest technological advancements and their potential impact on businesses. 🌍 Giving Back, Virtually: Even in a virtual setting, Dreamforce emphasizes giving back to the community. I'll be participating in the various virtual philanthropic activities during the event. Stay tuned for updates, key takeaways, and highlights from my virtual Dreamforce '23 experience. If you're attending virtually as well or if you have any insights to share, let's connect and make the most of this unique digital experience together! See you online at Dreamforce '23! 🌐 #VirtualDreamforce23 #Salesforce #Innovation #Networking #Learning #CRM #CustomerSuccess ---

It was a great honour to be part of Salesforce World Tour London on June 6th 2024. Thank you so much Gea Blumberg and WisdomTree in Europe for giving me the opportunity to attend this great event!! 🙏 Thanks to all the wonderful speakers 📢 and the one who helped me to gain knowledge on this great day!! Do check my YT video on 'Salesforce World Tour in 5 mins!' https://lnkd.in/e5yyxccy 5 points to show the Knowledge gained from the amazing sessions of World Tour London as below: 1) Sales Cloud Booth - Opportunity Score and Einstein scoring - can guide sales team enabling them to prioritise a sure win, ECI - Einstein Conversation Insights - surface data from key moments from customer interactions to identify important trends, close more deals, and create more productive sales teams by Anne CC N. and Kieran Grennan 2) Einstein Prompt Builder and Einstein Copilot workshops - How to leverage prompt builder to automatically create dynamic prompts sent to LLMS (Large Language Modules) and how to navigate and leverage Einstein Copilot standard actions by Kirk Washburn, David Vickers, Dominique Riley 3) 5 Goals for every Salesforce admin in 2024 by my all time favourite Christine Marshall and Intro to Copilot Builder by Philippe Ozil 4) Maximising CRM Adoption in the AI Era: 6 guiding principles by Joanne Shearer and Dave Barnes 5) Secure your data and simplify Compliance with Trusted AI by Amanda Lane and Andrew Paterson #salesforce #salesforcetour #worldtour #Einstein #AI #London #thankyou

Did you know you could add a custom link to the top of your profile? You need to be in creator mode to do it. I found a video from Vendy 🎙️ Steinberga with step-by-step instructions to add your custom button. Link in the comments. #upyourgame #linkedingrowth #personalbranding #salesforce #trailblazer

Woohoo! 3 Superbadges. Although my passion has always been in the arts, I never anticipated how much I would come to enjoy learning about Salesforce. #Salesforce #Trailblazer #SuperBadges #SalesforceCertified #BusinessSuccess #ContinuousLearning SalesforceTrailheadTrailhead by Salesforce

If you're headed to #Dreamforce but not sure what to expect, check out this webinar featuring Josh Eich of Carve Consulting and Argano's own Andrea Allen #DF23 👇

Building a Salesforce portal that is custom tailored to your business needs could be one of the more impactful projects you can take on to improve your day-to-day workflow. But what factors do you need to weigh before diving in and starting to build? Take a look as we rundown the top four aspects to consider when designing a unique Salesforce portal designed exclusively for your team. #salesforce #customportal #salesforcedevelopment