Kforce Inc’s Post

"Shifting the mindset on financial protection“ developed by GREAT EASTERN, design: Simon Goh, Neelam Thakur , Tiffany Teng, Jomains Neo is nominated for the #UXDA24! Congrats 👏👏 The product tackles the opportunity of helping customers progress in meeting their financial protection needs. The identified problem unfolds into three key areas. First, there is a focus on assisting customers in understanding their coverage and what they currently possess. Subsequently, the objective is to provide them with a clear awareness of their protection gap. Lastly, the product aims to inspire customers to take action in addressing any shortfalls in their protection. We asked the team about their personal highlight and if there was an aha-moment during their process? "We came to realize customers often do not know what insurance they own. They bought various insurance plans over time with multiple insurers. It's frustrating for them to be told they lack coverage when they can't validate their existing benefits. Helping customers understand their coverage is fundamental to them wanting more. We started telling customers what they have rather than what they don't have. The move helps develop trust and lets them discover benefits they did not know they had. We had a low point when stakeholders pushed back a proposal for intuitive insurance categorization because they had to develop and maintain the mapping for over 3,000 active plans. It took a lot of convincing before they finally accepted the proposal." Check out the nominated projects and vote 👉https://bit.ly/490B8Py #uxdesign #uxdesignawards #UXDA24 #uxawards #uxcompetition #userexperiencedesign #designawards #ux

#GeniusAvenue is at the forefront of digitalizing the #insurance and voluntary benefits industries. Our most recent blog post highlights the essential role of technology in streamlining processes, improving customer experiences, and boosting efficiency and growth. Read more below👇 https://bit.ly/47XquZO

Explore the transformative role of APIs in the insurance industry with this insightful article from InsuredMine! Learn how Application Programming Interfaces are revolutionizing processes, enhancing efficiency, and elevating customer experiences. Get ready to unlock new possibilities. #MEAA4U

Check out this blog, written about the Bavvy Customer Success Team. Proud to be a part of it, we may be small but we're mighty good at what we do! Caitie Busch

Discover the process of transforming Popermo's member insurance universe through our latest case study.

For claims to go smoothly, they need to get off to a good start. A digital FNOL process is the best option for better customer experiences, enhanced accuracy and overall efficiency. https://hubs.li/Q026sLQ90

This article focuses on the digital transformation of the customer experience, but we've definitely seen more focus recently on improving the adjuster experience as well. Proud of the work we've done recently with ASP and VSP to integrate directly into the estimating platforms. #itel

Sharing to my colleagues and friends in the UX world and anyone else interested in this subject matter. Sign up now for the webinar 'Capturing the life-long insurance customer' streaming live on 11 June at 12pm ET. Explore how to transform user expectations, build a holistic view of the customer, and uncover the ultimate CX strategy. #webinar #insurance #customerexperience #cx

Securing vessels against piracy with maritime insurance brokers. We partnered up with a maritime insurance broker to produce a powerful tool that manages and insures vessels amidst the risk of piracy and conflict. After in-depth research and discussion with with users, we got a clear idea of what data mattered most on their dashboard. Understanding the ‘how’ is also incredibly vital from a UX standpoint, and we heavily took into consideration the way in which they wanted to interact with key metrics. We also restyled the component library to allow for a low-code platform, capable of shipping new features quicker. Check out the results! #Inktrap #productdesign #techdevelopment #designinnovation #UIUX #UXdesign #digitaltransformation #creativesolutions #digitalstrategy #sustainabledesign #insurtech #lowcodeplatform

Insurers face challenges in unlocking data’s true value to drive personalized customer experiences, innovative products, and operational excellence. We explore these challenges and offer insights on how insurers can ensure sustainable growth. Discover more by reading the full blog: https://okt.to/L96x5h #datavalue #innovativeinsurance #datagovernance Penelope Quah, Matt Hutchins