Jeff Grenier’s Post

#GenAI isn't just about automation; it's about forging new connections, enhancing collaboration and revolutionizing operations across sectors. As we navigate demographic shifts and economic landscapes, GenAI emerges as a crucial linchpin for innovation and progress. In this article, Sadagopan S, EVP, Global Head of SaaS and Commercial Applications, Digital Business, HCLTech, shares his thoughts on seizing the opportunities it presents, fostering strategic collaborations and ensuring ethical deployment. To learn more, visit: https://lnkd.in/emtsRcRN #customerexperience

This morning at #Xperience24, I laid out our vision at Genesys for the future with a framework for embracing #AI to traverse the Levels of Experience Orchestration. I encourage you to read more about the levels and share your thoughts on how you're planning to deliver end-to-end, personalization in the experience economy. https://lnkd.in/eWFjY3de

MTN, Accenture, and Genesys partner to redefine customer care in the telecom sector with AI #Accenture #AI #AIcapabilities #artificialintelligence #Collaboration #customercare #CustomerExperience #customersatisfaction #Decisionmaking #Digitaltransformation #empatheticexperiences #Genesys #GenesysCloudCXplatform #llm #machinelearning #MTN #NaturalLanguageProcessing #Operationalefficiency #operationalexcellence #Personalizedservice #Technology #Telecom #telecomindustry

We're proud to announce a strategic collaboration with Tech Mahindra that will seek to transform network and customer operations for Tech Mahindra's global telecom customers using #IndustrialGenerativeAI. Our focus will be on leveraging our suite of quantum-based generative AI solutions to augment Tech Mahindra’s capabilities, seeking to deliver solutions that achieve “Scale at Speed” to drive operational efficiencies and customer responsiveness for global Communication Service Providers (CSPs). The relationship will provide Zapata AI access to Tech Mahindra’s robust portfolio of global CSPs in order to market and deploy our powerful suite of Generative AI solutions. The joint effort will look to introduce scalable, performance-enhancing generative AI-powered solutions such as network optimization, anomaly detection to prevent disruptions and intrusions, proactive network maintenance, personalized customer interactions, and lower-cost AI solutions that efficiently scale across large networks. CSPs can expect quicker deployment of new services, improved uptimes, lower cost to serve, optimized issue response, and tailored customer interactions that can adapt in real-time to changing consumer preferences. This is anticipated to improve the quality and reliability of services with superior customer satisfaction and loyalty, delivered with significant cost savings and operational efficiency. Learn more: https://lnkd.in/eHMb62j2 #telecom #networkoptimization #predictivemaintenance #anomalydetection #QuantumAI #GenerativeAI

Check out the research report from Everest Group and TELUS International highlighting the challenges and opportunities for taking customer experience GenAI applications from PoC into production, and how to approach mitigating risks and driving trust: https://lnkd.in/gtd9d2Sh #genai #chatgpt #conversationalai

#Imagine inviting friends over for dinner and giving them a ridged diagram of the allowable conversation paths for the evening – that would be insane! So, why do companies do it to their fans / customers? Today, the ASAPP team released #GenerativeAgent to solve that nonsense! Their team of #AI #Scientists is well known for publishing peer reviewed AI #Research papers like Gold Records, so the below statement doesn't seem hyperbole. "GenerativeAgent isn't just groundbreaking—it's revolutionary, redefining what we thought was possible in what is likely the largest automation opportunity in the world today," said Gustavo Sapoznik, ASAPP's #Founder and #CEO. Thanking Amazon Web Services (AWS), EY, PTP, Infosys, Cisco, Genesys, and Avaya and many of the world's most #iconicbrands for helping to drive the #transformation. I love #investing in #extraordinary #founders!

Wysdom’s Operations Center listed as a featured solution on the Genesys AppFoundry 🚀✨ Genesys customers now have access to reporting and analytics capabilities, unique to virtual agents, to make their bots great. Learn more here 👉 https://hubs.li/Q01ZclFh0 #Genesys #WysdomOperationsCenter #chatbotanalytics

Microsoft aims to empower every person and organization to achieve more. And by recognizing and using the capabilities of Gen AI, Infosys helped enhance their operations analytics platform. Learn how an AI-powered platform can provide on-demand intelligence and ensure customer satisfaction for the technology company here. bit.ly/3X9dQo7 #InfosysTopaz #GenAI #EnterpriseAI

“Embrace generative AI now or risk missing out on the approaching future wave.” urges Samit Banerjee, General Manager of CSU and SmartOps, in his latest article delving into the profound impact of GenAI and shedding light on its game-changing potential. Amdocs stands at the forefront of this revolution with our telco-specific GenAI framework, "amAIz." This framework simplifies the integration of GenAI capabilities and supercharges the journey of moving from a telco to techco. Don’t miss the GenAI wave! Explore Samit's insights and uncover the full potential of GenAI in telecom by reading the full article here > https://bit.ly/47Pao4B #GenAI #TelcoTransformation #Innovation #Techo

“Embrace generative AI now or risk missing out on the approaching future wave.” urges Samit Banerjee, General Manager of CSU and SmartOps, in his latest article delving into the profound impact of GenAI and shedding light on its game-changing potential. Amdocs stands at the forefront of this revolution with our telco-specific GenAI framework, "amAIz." This framework simplifies the integration of GenAI capabilities and supercharges the journey of moving from a telco to techco. Don’t miss the GenAI wave! Explore Samit's insights and uncover the full potential of GenAI in telecom by reading the full article here > https://bit.ly/47Pao4B #GenAI #TelcoTransformation #Innovation #Techo