Greater Miami and the Beaches Hotel Association’s Post

What do the following 5 email intros all have in common?   ➡ "We are thrilled to continue to unveil…" ➡ "I am thrilled to share our new renovation..." ➡ "I am now at the XYZ hotel. Please review our special group offer..." ➡ "I wanted to express my gratitude for your continued business and partnership. I will be your dedicated point person…" ➡ "I'm reaching out to thank you for your interest in booking the ABC hotel in the past and share a promotion in case you were interested…"   I'll answer the question with another question…   Who are the emails about? 🤷♀️   These are real emails that my wife received from hotel salespeople this past week. 👉 2 are from hotels where she blocked rooms for cheer in 2022 👉 2 are from meetings she booked pre-pandemic 👉 2 of these people are sales leaders 👉 1 is from a person she has never interacted with and has no clue why they are "reaching out".   This is common practice. This is your competition. It is not that hard to stand out and increase your odds of success! #hotelsales #hotelindustry #hospitalityindustry #hospitalityleadership #hospitalityleaders #hospitalitysales #salesleadership #leadershipdevelopment

Are you in hotel sales? Then you will get this video and have a nice giggle 😄. When I was on property sales, it was always great to collaborate and participate in brand sales missions. Whether it was Hilton or Marriott brand sales missions ….. They were always a lot of fun. Lots of great friendships came out from these activations. I can think of a couple of examples right Cholo Reyes or Jayme Mitchell or Subin Menon ? Lol What are some good memories from you have from conducting sales missions with other sales professionals? Happy Saturday 👊🏼 And remember…… Nothing Happens Until Somebody Sells Something- my favourite Hotel Equities Value. #hospitality #hotelindustry #hospitalityindustry #sales

Are You Making This Common Mistake in Hospitality Sales? A story about a frequent sales mistake in hospitality: The forgotten anniversary: Lavender Hotels often misses the personal touch in its sales approach. Once, they failed to recognize Mr. and Mrs. Singh's anniversary, the date they had been celebrating at the hotel for years. Instead of offering a romantic package, the staff offered a general city tour. Simple solution: Hotel introduces personal milestone recognition. Now, they keep records of special dates for returning guests and offer personalized packages like candlelight dinners for anniversaries. Result: Guests like Mr. Singh were truly noticed, leading to heartfelt recommendations and repeat visits, proving that a personal touch can turn an inspection into an opportunity for lasting loyalty.

Join Hospitality, Travel & Tourism attorney Melia Preedy to find out what's new in the world of hotel contracts at this Meeting Professionals International (MPI) Oregon Chapter event next month. Hear about the top trends in hospitality law in 2023 and learn best practices for negotiating group contracts. Learn more and register at the link below! #contractnegotiation #meetingplanners #eventprofessionals

Require staffing for all your hospitality needs?

“Service is black and white; hospitality is color." Do you know what this means? It's the difference between doing your job with competence and efficiency versus making people feel great about the job you're doing for them. Which one do you think is key to building strong relationships? #hospitality #unreasonablehospitality

Good watch! Based on Will Guidara's principles of great hospitality, I find that applying these concepts to catering sales involves translating them into actionable strategies to enhance the client experience: 1. Empathy and Understanding: Deeply understand the unique needs and preferences of potential clients. Actively listen to their event requirements and expectations to tailor your offerings effectively. 2. Creating Emotional Connections: Move beyond transactional interactions to foster genuine rapport and trust. Show sincere interest in clients' events and demonstrate how your catering service can enrich their experience. 3. Personalization: Customize proposals and services to align seamlessly with each client's specific preferences and event vision. 4. Surprise and Delight: Incorporate unexpected elements or thoughtful touches that surpass client expectations and leave a lasting impression. 5. Teamwork and Culture: Ensure your sales team and catering staff are united in delivering exceptional service. Foster a culture that prioritizes collaboration and a shared commitment to client satisfaction. 6. Continuous Improvement: Solicit feedback from clients post-event to identify areas for enhancement and opportunities for innovation. Use insights gained to refine and elevate future offerings. 7. Authenticity: Build trust through transparent and sincere interactions. Maintain integrity in all communications and commitments. By integrating these principles into our catering sales approach, we aim not only to meet but to exceed client expectations consistently. Each principle serves as a guiding beacon, enabling us to create memorable experiences and forge lasting relationships with our clients.

The joke's on you! Often, Directors of Sales don't have good relationships with a DOS nearby, especially a different brand. Well, I represent Marriott, and I have not one but two amazing relationships with a DOS from Hyatt and one from Hilton!! Did I mention that we're all in the same comp set? Charleston is a growing market, and the honest truth is that we can't take it all, no matter how much we try. Here are three reasons why you should partner or have a great relationship with your neighbors. 🫱🏻🫲🏾 Collaborative Opportunities: Building a strong relationship with another DOS near your hotel opens the door to collaboration. By sharing insights, market trends, and strategies, you can collectively address challenges and capitalize on opportunities, benefiting both of your establishments. 📨 Referral Network: A positive relationship with a nearby DOS can lead to a mutually beneficial referral network. If one hotel is fully booked or doesn't meet a guest's specific needs, having a trusted connection nearby can result in referrals, enhancing guest satisfaction and fostering a sense of community within the local hospitality industry. 📈 Combined Marketing Efforts: Working closely with another DOS allows for the potential to pool resources for marketing efforts. Joint promotions, local events, or cross-promotions can amplify both hotels' visibility, attracting a broader audience and strengthening the overall hospitality presence in the area. So, what are you waiting for? Go say hello! #CharlestonGetaway #bookdirect

Celebrating success – corporate feedback that reflects the essence of our hospitality. . . . . . #SuccessCelebration #CorporateFeedback #HospitalityExcellence #clienttestimonial #clientappreciation #corporatehospitality #clientsatisfaction #serviceexcellencee #hospitality

In reality this is what really happens as I see so many companies promoting restaurant management to urly but we cover this up on LinkedIn. And ignoring the training and advice from experts that have worked in the field. How can a restaurant manager train there staff without experience themselves as in the film this is realty. Chefs are struggling because of the front of house management get it so rong in working as a team. I am sure you have your own opinions on this film . Employing young restaurant managers without field experience can indeed pose challenges, as they may lack the practical skills and knowledge needed to effectively manage a restaurant. Here are some common issues that may arise in such situations and why it's crucial to provide support and training. Lack of Operational Knowledge . Young managers may struggle with understanding the day-to-day operations of a restaurant, including managing staff, inventory, and customer service.Ineffective Decision-Making Without prior experience, young managers may find it challenging to make quick and informed decisions, leading to delays or errors in managing restaurant operations. Difficulty Handling Pressure. Managing a restaurant can be stressful, especially during peak hours or when dealing with customer complaints or emergencies. Young managers may struggle to handle pressure without proper training and support.Communication and Leadership Challenges. Effective communication and leadership are essential for managing a restaurant team. Without experience, young managers may find it difficult to communicate expectations, delegate tasks, and motivate staff effectively. Risk of Burnout and Turnover. Without the adequate training and support, young managers may become overwhelmed by the demands of the job, leading to burnout and high turnover rates. Impact on Customer Experience . Inexperienced managers may inadvertently impact the quality of the customer experience, leading to dissatisfaction and loss of business.While it may be tempting to avoid supporting young managers in training due to these challenges, it's essential to recognize the long-term benefits of investing in their development. Building Future Leaders. Providing training and support for young managers allows them to gain valuable experience and develop the skills needed to become effective leaders in their Improved Performance Proper training equips young managers with the knowledge and skills needed to perform their roles effectively, leading to better overall performance and operational efficiency. Enhanced Customer Experience. Well-trained managers are better equipped to provide excellent customer service and ensure a positive dining experience for guests. Positive Work Culture. Investing in training and development creates a positive work culture where team members feel supported and empowered to succeed.