Charles Moldow’s Post

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General Partner at Foundation Capital | Investing in Early-Stage Fintech Startups

How far are you willing to go to get the job done? Me? 6,303 miles. In one of the crazier stories from my time at Tellme Networks, we put a guy on a first-class flight to Japan for no other reason than to have him sit next to a key executive/decision-maker we were pursuing for a huge deal. My guy and the candidate—uninterrupted for 12 hours. Unorthodox? Absolutely. Yet opportunistic. To build a successful business, you need to be relentlessly determined to the nth degree and creatively think outside the box. Your ability to turn a challenge (someone heading to a different country) into a solution (following that person to said country) will separate you from those who see roadblocks as the end. Let me clarify one thing: Being relentless isn't about being stubborn. Rather, you see your goal and the pathway to achieve it, and you don't let anything get in the way—even if it means going the extra (few thousand) miles. Epilogue: we won the deal BUT not why you might think. The executive actually got freaked out in the first-class lounge and asked for our sales guy to be removed from the lounge. The rep never took the flight. HOWEVER, the executive did review our package on the plane and concluded that any company willing to go to such lengths to win the business would surely commit to make the program and him successful. He landed, called us and awarded us the contract.

Swati Paliwal

Marketing Head Sprouts.ai | Ex Disney+ | B2B | Digital Strategy & Consulting | Content | LinkedIn Expert - ICKP

3w

Yes 🙌🏽 It’s about unwavering commitment and resilience. It's the drive to overcome obstacles, adapt to challenges, and continuously pursue your goals with passion and determination. Agree? Charles Moldow

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Emma Channing

Fintech, capital markets and digital assets

3w

Great stuff! The strategy’s only stumble fell was on the execution, such a no no to stalk someone in the lounge, but everyone relaxes once they’re in flight. Glad it work in the end!

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When I first started reading, I was wondering if the reaction was going to get disclosed! :) Great story!

Dena S.

Business Applications Account Executive @ Microsoft | Dynamics 365, Power Platform

2w

That was the moment I understood customer obsession. Tellme was the best education I could have gotten. Thanks Charles Moldow

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I remember this well. This kind of effort was core Tellme DNA.

Matt Marx

Bruce F. Failing, Sr., Chair and Faculty Director of Entrepreneurship at Cornell University. Research Associate at NBER. I like building datasets and startups.

3w

I tell my students this EPIC story every semester.

Christian Limon

VC, board member, chief growth officer | Led mobile frontiers in ecomm, games, creator IP, tv streaming, monetization | #1 ad spender FB & Google | #1 Shopping app worldwide 3 yrs

3w

Tellme is legendary

Things like this, is why Tellme was so awesome. Everybody was doing things to make the vision come to fruition... sometimes we may have be over-zealous :)

Nick Soman

Very good dancer and Decent CEO 🏴☠️

3w

Love this. Would.

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Latif Nathani

Driving AI disruption - Educated at Microsoft, eBay, Symantec and startups across US/India/Saudi Arabia

3w

Bravo Charles, super inspiring. That is what top leaders and companies are made of........

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