WMS SUPPORT ANALYST

Job Details

Job Location

Highway 114, Roanoke, TX - Roanoke, TX

Job Summary:

As a WMS Support Analyst at Unis, you will play a pivotal role in maintaining and optimizing our Warehouse Management System. You will provide technical support, troubleshoot issues, and collaborate with cross-functional teams to enhance the efficiency and effectiveness of our warehouse operations.

Key Responsibilities

• WMS Support:
• Serve as the primary point of contact for WMS-related inquiries and issues from internal users, ensuring prompt resolution.
• Provide technical support, troubleshooting, and issue resolution for WMS users.
• User Training:
• Offer training and guidance to WMS users, helping them maximize the system's capabilities and efficiency.
• Develop training materials and documentation to support user onboarding and ongoing learning.
• System Maintenance:
• Collaborate with the IT team to ensure the WMS system is up-to-date and functioning optimally.
• Monitor system performance, perform regular maintenance, and implement updates as needed.
• Issue Documentation:
• Create and maintain detailed records of WMS-related issues, solutions, and user feedback.
• Report recurring issues to management and recommend improvements.
• Process Improvement:
• Identify opportunities to streamline warehouse processes and enhance the functionality of the WMS.
• Collaborate with cross-functional teams to implement process improvements.
• Integration and Data Management:
• Assist in the integration of the WMS with other systems and data sources.
• Ensure data accuracy and integrity within the WMS.
• Reporting:
• Generate and distribute reports related to WMS performance, user activity, and system usage.
• Analyze data to identify trends and areas for improvement.

Qualifications:

• Bachelor's degree in information technology, supply chain management, or a related field preferred.
• Proven experience in supporting Warehouse Management Systems (WMS) or similar logistics software.
• Strong technical troubleshooting skills.
• Excellent communication and interpersonal skills.
• Ability to collaborate effectively with cross-functional teams.