Interview Mode: not specified, whatever candidates are available for
Job Description: A NYC agency located in Brooklyn, NY is looking for a User Experience Research Lead for a 6 month contract. The User Experience Research Lead is a strategic leader who advocates for user-driven and evidence-based digital experiences for New Yorkers.
The role is located in Brooklyn, NY and work will be hybrid with 3 days onsite and 2 remote each week.
Mandatory Skills & Experience
Note: Candidates who do not have the mandatory skills will not be considered
Expertise conducting unbiased generative research through competitive analysis, heuristic reviews, user interviews, stakeholder interviews, diary and field studies
Expertise with testing methodologies to define and test a user problem such as task analysis, prototype testing, card sorting etc.
Expertise conducting unbiased usability testing, A/B and multivariate testing analyzing results with statistically sound methodologies
Experience recruiting users that align with required demographic and behavioral profiles
Nurture a culture of exploring creative solutions that prioritize the best digital experience for New Yorkers that is informed by strategy, user evidence, analytics and competitive research
Demonstrate high design standards and inclusion to build a diverse, high-performing team, and actively reach out to diverse communities of digital talent to source prospective candidates
Inspire City partners and colleagues to anchor their work in human-centered design, user research methodologies and evidence-based solutioning
Desirable Skills/Experience
The successful candidate should possess the following:
10+ years of experience conducting user research through all product design phases
Strong analytical skills with ability to interpret and identify valid patterns and trends
Understanding of statistical principles to evaluate data
Expertise and use of methodologies that prevent research pitfalls:
Over generalizing results
Biased methodology or conclusions
Correlation does not imply causation
Not considering other related factors
Not understanding or validating data sources
Experience working in cross-disciplinary teams of product, engineer and data experts to deliver products and services that improve user’s experience and organizational goals, on time
Expertise in driving user research from planning to conducting research with users with an extensive knowledge of research methodologies
Strong communication skills with the ability to articulate design concepts and strategies in plain language to partners and cross-functional team
Exemplifies diversity, equity and inclusion work in design practice and past projects
Job Description
This position will report to the Chief Digital Strategy Officer to improve the digital experience for New Yorkers. The User Researcher aims to understand user behaviors, needs, motivations, and preferences. This role will provide the team insights through various research methods to inform product decisions and create user-centered products and services.
Understand challenges that New Yorkers experience through qualitative and quantitative user research to help define opportunities where the City of New York can meet those needs by generating hypotheses, prototypes and evidence
Develop and execute a User Experience Research toolkit that defines the best testing methodologies for different product phases (discovery, definition, testing and monitoring)
Plan, gather, and analyze, insights about users through new studies and review of existing data
Compile finished, well-documented research findings to deliver meaningful and actionable insights for stakeholders
Own UX research and run multiple streams of work at one time
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Staffing and Recruiting
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