Lead a team of digital services engineers and administrators, providing guidance, mentorship, and support
Foster a culture of collaboration, innovation, and continuous improvement within the team
Service Delivery Management:
Oversee the end-to-end delivery and operational management of customer-facing enterprise IT services
Ensure service levels meet or exceed agreed-upon metrics and KPIs, addressing any deviations promptly
Strategic Planning and Execution:
Develop and implement strategies to optimize service delivery, enhance efficiency, and improve customer satisfaction
Collaborate with stakeholders to align digital services with business objectives and technological advancements
Technical Expertise and Solution Design
Provide technical leadership in the design, implementation, and maintenance of IT services including VDI, desktop imaging, patching procedures, SharePoint solutions, web services, Active Directory, and Exchange
Stay abreast of industry trends and best practices to recommend and implement innovative solutions
Customer Relationship Management
Act as the primary point of contact for key customer engagements, ensuring clear communication and alignment of expectations
Proactively manage customer relationships, addressing feedback and resolving issues in a timely manner
Budget and Resource Management:
Manage financial resources, including budget planning and cost control measures
Optimize resource allocation to maximize operational efficiency and service delivery excellence
Mandatory Skills:
Customer focused and result oriented
Senior Level Management
Desired Skills:
Information Technology Infrastructure Library (ITIL) V3 knowledge
PMP
Certification Required:
IAT Level II cert required
CompTIA Security+ CE
Experience:
HS or GED - 20 Years
Bachelors - 25 Years
Clearance Required:
TS/SCI FS poly
Position requires a TS/SCI.
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Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Internet Publishing
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