Senior Director, Academic Operations

Purpose of the Position

The Senior Director of Academic Operations will play a pivotal role in the strategic planning and execution of academic initiatives for UMA’s online campus. The Senior Director will oversee the Student Affairs team, the Academic Services team, and will be responsible to ensure academic and program leaders have the data and support needed to make decisions for program improvement, efficient use of resources, and for achieving established goals.

UMA is a nonprofit healthcare educational institution with a national presence. Headquartered in Tampa, Florida and founded in 1994, UMA offers content-rich, interactive online programs as well as hands-on training at our Clearwater, Florida campus.

• Anticipated starting salary of $XX,000; pay rate negotiable based on experience and qualifications.
• Medical (including prescription), Dental, Vision (UMA subsidized)
• FSA/HSA (Depending on Medical Plan chosen)
• $50,000 Life Insurance (UMA paid)
• Additional Voluntary Life Insurance (Team Member paid)
• Employee Assistance Program – EAP (UMA paid)
• Long Term Disability (UMA paid)
• Short Term Disability (Team Member paid)
• Supplemental Insurance such as Critical Illness, Accident, and Hospital (Team Member Paid)
• Paid Time Off – 15 days accrued in year 1, 9 holidays, and 1 day of Volunteering Time Off
• 401k (eligible upon completion of 90 days of employment and must be at least 21 years of age)
• Pet Insurance
• Identity Theft Protection
  
  
  

Key Responsibilities

Functional

• Lead online education teams and services that are operational in nature to effectively support the delivery of online programs and overall accountability.
• Responsible for efficient and effective operation of Student Affairs, Academic Services, Program support (Program Administrators).
• Collaborate with Deans, Program Leaders, and other education team leaders to ensure effective support from UMA shared services teams such as Marketing, IT, and Business Intelligence for academic initiatives.
• Coordinate effectively with operations leaders from other departments including Learner Services, Career Services, and others as appropriate.
• Communicate effectively through established channels both within and across departments to support alignment.
• Foster a culture of continuous improvement and efficient use of resources in academic team operational tasks as we innovate our academic service delivery.
• Lead initiatives that support automation of manual tasks and easy access to data for decision-making.
• Serve as a liaison between the Online Education department and other teams responsible for project management, implementation, UAT, systems support to represent the academic priorities and share critical updates.
• Participate in the strategic planning for the Online Education team, recommending opportunities for innovation and improvement.
  
  
  

Technical

• Navigates data and reports effectively to assess trends
• Proficiency with Microsoft Word, Outlook, and Excel for communication and organizing information
• Communicates effectively utilizing Microsoft Teams or similar communication tools for meetings and chat communications.
• Determine efficiency of online support team using the UMA telephony systems
• Coordinates with internal IT and BI teams to communicate and request Education team needs
  
  
  

Support Institutional Initiatives

• Keeps current on institutional goals, objectives, and progress
• Engages in institutional sponsored activities and initiatives as appropriate
• Leads with courage in support of change initiatives that impact organization
• Manages and assists in coordinating efforts between departments within UMA
  
  
  

Compliance

• Demonstrates knowledge of, and carefully follows all applicable federal and state compliance requirements and regulations including those prescribed by the Department of Education, accrediting agencies, CIE, and internal UMA policies and procedures.
• Effectively communicates compliance requirements to students and other staff as appropriate and quickly escalates any compliance concerns to the Compliance department.
  
  
  

Work Experience, Skills & Abilities

Minimum Requirements

• Bachelor’s Degree and 5 years’ experience in an academic role with operational responsibilities or in an operational role with academic responsibilities.
• Demonstrated attention to Detail, Analyzing and presenting data, Leadership and Management skills, completing projects and tasks. Manage multiple priorities effectively.
• Ability to professionally communicate fluently in verbal and written English.
• Supportive of a diverse and inclusive work environment.
• Computer literacy/basic computer skills to effectively navigate and utilize the technology required for the role.
• Able to support a diverse and inclusive work environment
  
  
  

Preferred Requirements

• MBA or Masters’ Degree
• 7 or more years of experience in an academic role with operational responsibilities or in an operational role with academic responsibilities.
• Project Management certification or experience with project management.
  
  
  

Working Environment

• This is a remote position
• Flexibility to work evenings and weekends as needed
  
  
  

Physical Demands

• Requires long periods of sitting at a desk working on a computer
• Requires occasional bending, stooping and squatting
• Requires occasional lifting of up to 10 lbs.
  
  
  

OUR VALUES

Our institutional values are shaped and validated by our team members. They describe how we strive to operate and are the standards of behavior we look to embody.

ACT WITH INTEGRITY

We operate honestly and ethically in an industry-compliant fashion. We are fair and trustworthy in our interactions with all we serve. Our team members, at all levels, lead by example and strive to do the right thing for our students and for each other. We are disciplined professionals who strive to be straightforward and dependable.

CHAMPION STUDENT OUTCOMES

We live by a strong commitment to our students and are passionate about preparing them for meaningful careers. We are deeply dedicated to ensuring students’ educational and career success. We excel at building our students’ confidence and empowering them to reach their full potential.

COMMIT TO TEAM MEMBER SUCCESS

We are committed to our team members’ success and to each other’s success. We strive to create an environment that attracts and retains the best talent while offering continuous learning, professional development and career growth opportunities. We recognize and reward our team members for their contributions to the organization and to our students.

PURSUE RESULTS WITH PURPOSE

We pursue results with a sense of urgency and purpose. We take responsibility for achieving ambitious, measurable results and hold each other accountable. We think strategically and critically, greet new ideas and challenges openly, and look for innovative solutions to challenges.

HAVE FUN. BUILD ENERGY

Enjoying what we do is central to achieving our goals. Building energy, having fun, being optimistic and creating a positive working environment are all critical to our success and that of our students. We strive to be inspired and to inspire others. We consistently show appreciation and celebrate our successes, both large and small.

WORK AS ONE

We believe that diverse, inclusive teams produce breakthrough results. We strive to build and maintain positive relationships with colleagues from all types of backgrounds by showing respect and humility when interacting with each other and resolving conflicts in a constructive manner. By working together, we win together - as one - ensuring that the goals of the company are the focal point of our efforts.

Acknowledgement

This job description is intended to be an accurate reflection of the current position. It may not include every job responsibility. Job duties may fluctuate based on needs of the business. UMA reserves the right to revise the job or require that additional or different tasks be performed.

I have read and understand all the responsibilities and accountabilities in my job description. This job description is a tool used by me and management to help assess, evaluate and provide guidelines and expectations for the position named herein. I understand that it is not a contract and it does not constitute any guarantee of future employment.

UMA will NEVER ask you to send money or ask you to provide bank account information in order for you to get reimbursed for tools to work. If you have been contacted by someone claiming to be from UMA about a job posting, you can always verify the position at https//careers-ultimatemedical.icims.com/