Senior Administrator, Safe and Secure Technology

About Carvana

If you like disrupting the norm and are looking to join a company revolutionizing an industry then you will LOVE what Carvana has done for the car buying experience. Buying a car the old-fashioned way sucks and we are working hard to make it NOT suck. I mean, have you seen our vending machine?!

We are looking for people who are excited to thrive in an environment of impactful change. Team spirit is evident at Carvana and every day we let our passions and creativity foster innovation. We take big swings, set ambitious goals, and challenge each other to make data- and process-driven decisions in everything we do. Here are a few of our stories! We’ve been changing the game since 2013, and we’re not taking our foot off the gas now. Want more of the story? Check out our background here.

About The Team And Position

The Safe & Secure Operations Remote Team (SSORT) helps to keep our 20,000+ associates, who work at our 200+ various locations, safe and secure every day. By collaborating with various Carvana teams and external partners the SSORT ensures that a strategic plan is in place so that our security technology is innovative and efficient, that each site has the proper physical security infrastructure to meet our risk mitigation needs, that we provide proactive and reactive monitoring measures to support our sites, and that we utilize data and protocol to manage all events that pose risk to our business. In partnership with the Field Safe & Secure Team and the Enterprise Support Safe & Secure Team- the SSORT is an integral part of how we ensure the safety and security of all associates every day at every site.

The Safe and Secure Technology Senior Administrator will support internal and external customers with technical issues and needs related to the safety and security of Carvana team members and assets. The senior administrator will help troubleshoot, identify, and execute solutions via multiple mediums. This team member will also juggle multiple priorities simultaneously and support continuous improvement efforts.

What You’ll Be Doing

• Support everything related to our Safe and Secure technology!
• Be a subject matter expert in your field.
• Supervisory and Managerial duties of the Safe and Secure Field Technician. This will include recruiting, hiring, and onboarding new associates to ensure their acclimation success.
• Provide clear expectations and support to the Field Technician through consistent coaching, providing follow-up, and problem-solving to situations that may arise.
• Ensure an effective Field Technician schedule is in place to properly meet Technology Team projects.
• Monitor the Field Technicians KPI’s to evaluate associate performance and institute action plans to address lagging KPI performance.
• Independent discretion and judgment with fielding, troubleshooting, and resolving all Safe & Secure third-party repairs.
• Perform daily critical system audits and ensure all gates, gate cameras, intercoms, and thermal cameras are online and functioning.
• Triage all tier-three tickets that affect the operations of the business to a substantial degree as well as the Operations Center to ensure production is not compromised.
• Flexibility to respond to urgent/critical incidents outside of standard business hours correspondence with vendors as well as our Operations Center partners.
• This would include the ability to formulate, affect, interpret or implement changes as deemed necessary while the vendor is on-site completing repairs.
• Responsible for all new site programming and setup.
• Work on large-scale projects and system improvements that affect the end users.
• Communicate a daily update to our leadership team concerning the status and progress of our device health.
• Perform other duties as assigned.
  

What You Should Know/have

This is a client-facing support role. The qualifying candidate must be enthusiastic, and energetic and must take pride in helping people solve their Safe and Secure technology problems. Service with a smile is a requirement!

• High School diploma or equivalent
• Interest in leading and developing a team
• 4-6 years of experience in the technical/physical security technology support field.
• Intermediate skills in administering Windows Server, Active Directory, DHCP, and other network services.
• Advanced experience with CCTV, Access Control, and Alarm Monitoring systems; a big plus if you have experience with Slack, Confluence, Cisco Meraki Appliances, and Jira.
• Genetec Certification is a plus.
• Ability to blend creativity, problem-solving, and technical skills to support end-users.
• Provide a top-notch customer service experience.
• The ability to effectively communicate with remote users via phone or email and troubleshoot problems using remote connectivity tools or sometimes in the blind.
• Possess an understanding of enterprise network environments.
  
  

What We’ll Offer In Return

• Full-time salaried position.
• Medical, Dental, and Vision benefits.
• 401K with company match.
• A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more.
• A great wellness program to keep you healthy and happy both physically and mentally.
• Access to opportunities to expand your skill set and share your knowledge with others across the organization.
• A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development.
• A seat in one of the fastest-growing companies in the country.
  
  

Other Requirements

To be able to do your job at Carvana, there are some basic requirements we want to share with you.

• Must be able to read, write, speak, and understand English.
  
  

Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.

Legal stuff

Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.

Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.